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Compare Oracle Service Cloud (formerly RightNow) vs Whatfix

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comparison of Oracle Service Cloud (formerly RightNow) vs. Whatfix
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 66 reviews. Whatfix rates 4.7/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 58 reviews)
9.0
(Based on 33 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 57 reviews)
9.0
(Based on 33 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.5
(Based on 41 reviews)
8.4
(Based on 27 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 41 reviews)
8.6
(Based on 27 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 52 reviews)
10.0
(Based on 33 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.5
(Based on 39 reviews)
9.4
(Based on 27 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.3
(Based on 56 reviews)
9.7
(Based on 32 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
11.1%
51.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
55.6%
20.0%
 
Information Technology and Services
24.0%
Computer Software
30.4%
 
Retail
9.6%
Information Technology and Services
17.4%
 
Financial Services
5.8%
Consumer Goods
8.7%
 
Computer Software
5.8%
Internet
6.5%
 
Marketing and Advertising
3.8%
Cosmetics
4.3%
 
Other
51.0%
Other
32.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 Crowd User in Chemicals

The WhatFix product itself is exactly what we were looking for and easy to set up once we understood how to do so. The Service we received to help us understand how to implement it was the top.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Eric W.
Administrator in Music

The flows are quite easy to build, but you still have to write hard code in their integrations panel to make the flows show up in your application as desired. While I did have a lot of help and support from their staff, it did add to the learning curve and...

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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