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Compare Oracle Service Cloud (formerly RightNow) vs Whatfix

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comparison of Oracle Service Cloud (formerly RightNow) vs. Whatfix
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 60 reviews. Whatfix rates 4.7/5 stars with 37 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 51 reviews)
9.0
(Based on 35 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 50 reviews)
9.0
(Based on 35 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 36 reviews)
8.4
(Based on 29 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.5
(Based on 36 reviews)
8.6
(Based on 29 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 46 reviews)
10.0
(Based on 35 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 34 reviews)
9.4
(Based on 29 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.9
(Based on 49 reviews)
9.7
(Based on 34 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
8.8%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
32.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
57.9%
18.9%
 
Information Technology and Services
20.4%
Computer Software
29.2%
 
Retail
10.8%
Information Technology and Services
18.8%
 
Financial Services
6.5%
Consumer Goods
10.4%
 
Computer Software
6.5%
Internet
6.3%
 
Pharmaceuticals
4.3%
Telecommunications
4.2%
 
Other
51.6%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Amanda S.
Administrator in Education Management

As a Salesforce Admin for a nonprofit, I love that Whatfix lets me set up flows showing processes that my users need on a semi-regular basis. This way they can easily look back at how to do something they have forgotten, and they can also learn something...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Mohit j.
Administrator in Information Technology and Services

- I would like to see deep analytics of how my guides are being viewed - Not Availabie on mobile platforms

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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