Compare Oracle Service Cloud (formerly RightNow) vs Whatfix

See this comparison of Oracle Service Cloud (formerly RightNow) vs. Whatfix based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 61 reviews. Whatfix rates 4.8/5 stars with 33 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 53 reviews)
8.9
(Based on 31 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 52 reviews)
9.0
(Based on 31 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 38 reviews)
8.4
(Based on 26 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 38 reviews)
8.5
(Based on 26 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.2
(Based on 48 reviews)
10.0
(Based on 31 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 36 reviews)
9.5
(Based on 26 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.1
(Based on 51 reviews)
9.7
(Based on 30 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.1%
51.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
30.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
51.7%
18.2%
 
Information Technology and Services
26.0%
Computer Software
33.3%
 
Retail
10.4%
Information Technology and Services
14.3%
 
Financial Services
6.3%
Consumer Goods
9.5%
 
Computer Software
6.3%
Internet
7.1%
 
Consumer Electronics
4.2%
Cosmetics
4.8%
 
Other
46.9%
Other
31.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Lindsay P.
Administrator in Computer Software

Whatfix has transformed our onboarding process. The Whatfix Task List allows us to give our user a clear understanding of what they need to do next and track their progress without phone calls. The See Live Widget lets our user walk themselves through our...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Rakesh K.
Executive Sponsor in Computer Software

While I love the Whatfix team we work with, wish there was a team within the US so working hours are mutual. That being said, Whatfix bends over backwards to adopt our hours and we still get what we need to done (just with a few very early mornings).

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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