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Compare Oracle Service Cloud (formerly RightNow) vs Zendesk Support

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comparison of Oracle Service Cloud (formerly RightNow) vs. Zendesk Support
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 60 reviews. Zendesk Support rates 4.2/5 stars with 1,263 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.2
(Based on 51 reviews)
8.7
(Based on 1,156 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 50 reviews)
8.7
(Based on 1,160 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 36 reviews)
8.3
(Based on 558 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.5
(Based on 36 reviews)
8.4
(Based on 579 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 46 reviews)
8.5
(Based on 980 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 34 reviews)
8.5
(Based on 543 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.9
(Based on 49 reviews)
7.9
(Based on 1,150 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
8.8%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
45.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
57.9%
16.2%
 
Information Technology and Services
20.4%
Computer Software
18.8%
 
Retail
10.8%
Information Technology and Services
14.9%
 
Financial Services
6.5%
Internet
10.9%
 
Computer Software
6.5%
Marketing and Advertising
5.3%
 
Pharmaceuticals
4.3%
Telecommunications
3.3%
 
Other
51.6%
Other
46.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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