Compare Oracle Service Cloud (formerly RightNow) vs Zoho Desk

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comparison of Oracle Service Cloud (formerly RightNow) vs. Zoho Desk
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 66 reviews. Zoho Desk rates 4.3/5 stars with 650 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 58 reviews)
8.7
(Based on 596 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 57 reviews)
8.6
(Based on 598 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.5
(Based on 41 reviews)
8.4
(Based on 474 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 41 reviews)
8.6
(Based on 476 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.4
(Based on 52 reviews)
8.3
(Based on 540 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.5
(Based on 39 reviews)
8.6
(Based on 447 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.3
(Based on 56 reviews)
8.8
(Based on 589 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
11.1%
72.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
55.6%
6.5%
 
Information Technology and Services
24.0%
Information Technology and Services
25.6%
 
Retail
9.6%
Computer Software
10.8%
 
Financial Services
5.8%
Telecommunications
4.4%
 
Computer Software
5.8%
Marketing and Advertising
4.2%
 
Marketing and Advertising
3.8%
Internet
4.0%
 
Other
51.0%
Other
50.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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