Compare Oracle vs Zoho Desk

See this comparison of Oracle Service Cloud (formerly RightNow) vs. Zoho Desk based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 59 reviews. Zoho Desk rates 4.3/5 stars with 482 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 51 reviews)
8.6
(Based on 445 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 50 reviews)
8.6
(Based on 445 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 38 reviews)
8.4
(Based on 350 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 38 reviews)
8.6
(Based on 352 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.3
(Based on 46 reviews)
8.2
(Based on 402 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.4
(Based on 36 reviews)
8.6
(Based on 328 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.1
(Based on 49 reviews)
8.8
(Based on 437 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.5%
72.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.5%
19.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
7.6%
 
Information Technology and Services
27.2%
Information Technology and Services
25.6%
 
Retail
10.9%
Computer Software
11.2%
 
Financial Services
6.5%
Internet
4.6%
 
Computer Software
6.5%
Marketing and Advertising
4.6%
 
Consumer Electronics
4.3%
Telecommunications
4.1%
 
Other
44.6%
Other
50.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

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János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
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Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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