Compare ProProfs Knowledge Base Software vs Salesforce Knowledge

See this comparison of ProProfs Knowledge Base Software vs. Salesforce Knowledge based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 5 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
7.9
(Based on 7 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.9
(Based on 7 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.1
(Based on 7 reviews)
Quality of Support
Quality of SupportNot enough data available
8.3
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.3
(Based on 7 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.7%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
50.0%
 
Computer Software
28.6%
Internet
22.2%
 
Information Technology and Services
14.3%
Computer Software
16.7%
 
Graphic Design
14.3%
Computer & Network Security
11.1%
 
Arts and Crafts
14.3%
Hospital & Health Care
11.1%
 
Telecommunications
14.3%
Insurance
11.1%
 
Other
14.3%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

G2 Crowd User in Information Technology and Services

I like Salesforce Knowledge user interface

Most Helpful Critical Review
Most Helpful Critical Review
Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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