Compare ProProfs Knowledge Base Software vs Salesforce Knowledge
See this
comparison of ProProfs Knowledge Base Software vs. Salesforce Knowledge
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
ProProfs Knowledge Base Software
Free Trial Unavailable
Salesforce Knowledge
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
Ease of Use
Ease of Use
9.4
8.1
Ease of Setup
Ease of SetupNot enough data available
7.5
Ease of Admin
Ease of AdminNot enough data available
7.8
Quality of Support
Quality of Support
8.6
8.1
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.3
Product Direction (% positive)
Product Direction (% positive)
10.0
8.5
Meets Requirements
ProProfs Knowledge Base Software
9.0
Salesforce Knowledge
8.8
Ease of Use
ProProfs Knowledge Base Software
9.4
Salesforce Knowledge
8.1
Ease of Setup
ProProfs Knowledge Base Software
Not enough data available
Salesforce Knowledge
7.5
Ease of Admin
ProProfs Knowledge Base Software
Not enough data available
Salesforce Knowledge
7.8
Quality of Support
ProProfs Knowledge Base Software
8.6
Salesforce Knowledge
8.1
Ease of Doing Business With
ProProfs Knowledge Base Software
Not enough data available
Salesforce Knowledge
8.3
Product Direction (% positive)
ProProfs Knowledge Base Software
10.0
Salesforce Knowledge
8.5

Features

Knowledge Share
Knowledge Base
ProProfs Knowledge Base Software
Not enough data available
Salesforce Knowledge
8.8
Searchable Articles
ProProfs Knowledge Base Software
Not enough data available
Salesforce Knowledge
8.8
Community Forums
ProProfs Knowledge Base Software
Not enough data available
Salesforce Knowledge
8.1
Interactive FAQs & Forums
ProProfs Knowledge Base Software
Not enough data available
Salesforce Knowledge
Not enough data available
Interaction
Web Portals
ProProfs Knowledge Base Software
Not enough data available
Salesforce Knowledge
8.7
Forum to Reponse
ProProfs Knowledge Base Software
Not enough data available
Salesforce Knowledge
8.7
Tickets and Tagging
ProProfs Knowledge Base Software
Not enough data available
Salesforce Knowledge
8.0
Live Chat
ProProfs Knowledge Base Software
Not enough data available
Salesforce Knowledge
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
45.5%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%

Reviewers' Industry

 
Computer Software
50.0%
Internet
22.2%
 
Information Technology and Services
18.8%
Computer Software
22.2%
 
Telecommunications
6.3%
Insurance
11.1%
 
Internet
6.3%
Hospital & Health Care
11.1%
 
Graphic Design
6.3%
Textiles
5.6%
 
Other
12.5%
Other
27.8%
ProProfs Knowledge Base Software
Computer Software
50.0%
Information Technology and Services
18.8%
Telecommunications
6.3%
Internet
6.3%
Graphic Design
6.3%
Other
12.5%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

G2 Crowd User

All the resources you need and easy to find info all in one place

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
ProProfs Knowledge Base Software
Most Helpful Favorable Review
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Salesforce Knowledge
Most Helpful Favorable Review
G2 Crowd User

All the resources you need and easy to find info all in one place

Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

Screenshots

 
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No screenshots provided
ProProfs Knowledge Base Software
Salesforce Knowledge
No screenshots provided
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