Compare ProProfs Knowledge Base Software vs Salesforce Knowledge

See this comparison of ProProfs Knowledge Base Software vs. Salesforce Knowledge based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets Requirements
Meets Requirements
9.1
(Based on 5 reviews)
Not enough data available
Ease of Use
Ease of Use
9.7
(Based on 5 reviews)
Not enough data available
Ease of Setup
Ease of SetupNot enough data availableNot enough data available
Ease of Admin
Ease of AdminNot enough data availableNot enough data available
Quality of Support
Quality of SupportNot enough data availableNot enough data available
Ease of Doing Business With
Ease of Doing Business WithNot enough data availableNot enough data available
Product Direction (% positive)
Product Direction (% positive)Not enough data availableNot enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.7%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
60.0%
 
Computer Software
28.6%
Computer Software
33.3%
 
Information Technology and Services
14.3%
Computer & Network Security
22.2%
 
Graphic Design
14.3%
Internet
22.2%
 
Arts and Crafts
14.3%
Insurance
22.2%
 
Telecommunications
14.3%
 
Other
14.3%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
0 m3jgdhwtqdg7nlgxmigjdco3nossn82xu5dgdco3wumgwxrkzfdabgyfsfvtcbdhzg0p6l4pmu08
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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Kate avatar
Kate from G2 Crowd

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