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Compare ProProfs Knowledge Base Software vs Salesforce Knowledge

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comparison of ProProfs Knowledge Base Software vs. Salesforce Knowledge
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 8 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 8 reviews)
8.3
(Based on 7 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.8
(Based on 6 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 7 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 6 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
45.5%
 
Computer Software
50.0%
Internet
22.2%
 
Information Technology and Services
18.8%
Computer Software
22.2%
 
Telecommunications
6.3%
Insurance
11.1%
 
Internet
6.3%
Hospital & Health Care
11.1%
 
Graphic Design
6.3%
Textiles
5.6%
 
Other
12.5%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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