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Compare ProProfs Knowledge Base Software vs Salesforce Service Cloud

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comparison of ProProfs Knowledge Base Software vs. Salesforce Service Cloud
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,375 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 8 reviews)
8.5
(Based on 1,238 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 8 reviews)
8.2
(Based on 1,239 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.7
(Based on 543 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.1
(Based on 550 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 7 reviews)
8.2
(Based on 1,089 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 536 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 6 reviews)
8.0
(Based on 1,220 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
25.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
32.9%
 
Computer Software
50.0%
Computer Software
15.0%
 
Information Technology and Services
18.8%
Information Technology and Services
14.7%
 
Telecommunications
6.3%
Internet
8.6%
 
Internet
6.3%
Hospital & Health Care
3.8%
 
Graphic Design
6.3%
Financial Services
3.4%
 
Other
12.5%
Other
54.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
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