Compare ProProfs Knowledge Base Software vs SF Service Cloud

See this comparison of ProProfs Knowledge Base Software vs. Salesforce Service Cloud based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1173 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 5 reviews)
8.5
(Based on 1058 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.1
(Based on 1058 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.7
(Based on 482 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.1
(Based on 490 reviews)
Quality of Support
Quality of SupportNot enough data available
8.2
(Based on 928 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 479 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
8.0
(Based on 1042 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
26.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.7%
41.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
31.4%
 
Computer Software
28.6%
Computer Software
16.8%
 
Information Technology and Services
14.3%
Information Technology and Services
14.4%
 
Graphic Design
14.3%
Internet
9.3%
 
Arts and Crafts
14.3%
Hospital & Health Care
3.5%
 
Telecommunications
14.3%
Non-Profit Organization Management
3.5%
 
Other
14.3%
Other
52.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
0 ynnumaxycwahamoeotmr5nmgfocy rfn4tmuwlhy s7j ioqmnmvlqmy3mkjteskcfguecdpia2gq0rjalpbql2rma2pq0sznlpzsxjj5fjkodtx4nl9dkc2au92g0dwjqcbo9m4on5
Jacqueline R.
User

Really there is nothing to dislike about ProProfs

0 fxi2tzugmgkwz6isdhw1tvjtvzcqj61ssq0ptr4yeunn6cxv grhfuukurgms3 nafd myoymcl2
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
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Kate from G2 Crowd

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