Compare ProProfs Knowledge Base Software vs Salesforce Service Cloud
See this
comparison of ProProfs Knowledge Base Software vs. Salesforce Service Cloud
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,515 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Salesforce Service Essentials
$ 25 USD
Per user/month (billed annually)
 
Lightning Professional
$ 75 USD
Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD
Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD
Per user/month (billed annually)
 
Free Trial Unavailable
Free Trial
ProProfs Knowledge Base Software
Free Trial Unavailable
Salesforce Service Cloud
Salesforce Service Essentials
$ 25 USDPer user/month (billed annually)
Lightning Professional
$ 75 USDPer user/month (billed annually)
Lightning Enterprise
$ 150 USDPer user/month (billed annually)
Lightning Unlimited
$ 300 USDPer user/month (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.4
Ease of Use
Ease of Use
9.4
8.0
Ease of Setup
Ease of SetupNot enough data available
7.5
Ease of Admin
Ease of AdminNot enough data available
7.9
Quality of Support
Quality of Support
8.6
8.1
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
Meets Requirements
ProProfs Knowledge Base Software
9.0
Salesforce Service Cloud
8.4
Ease of Use
ProProfs Knowledge Base Software
9.4
Salesforce Service Cloud
8.0
Ease of Setup
ProProfs Knowledge Base Software
Not enough data available
Salesforce Service Cloud
7.5
Ease of Admin
ProProfs Knowledge Base Software
Not enough data available
Salesforce Service Cloud
7.9
Quality of Support
ProProfs Knowledge Base Software
8.6
Salesforce Service Cloud
8.1
Ease of Doing Business With
ProProfs Knowledge Base Software
Not enough data available
Salesforce Service Cloud
8.4
Product Direction (% positive)
ProProfs Knowledge Base Software
10.0
Salesforce Service Cloud
7.8

Features

Knowledge Share
Knowledge Base
ProProfs Knowledge Base Software
Not enough data available
Salesforce Service Cloud
8.5
Searchable Articles
ProProfs Knowledge Base Software
Not enough data available
Salesforce Service Cloud
8.2
Community Forums
ProProfs Knowledge Base Software
Not enough data available
Salesforce Service Cloud
8.2
Interactive FAQs & Forums
ProProfs Knowledge Base Software
Not enough data available
Salesforce Service Cloud
7.9
Interaction
Web Portals
ProProfs Knowledge Base Software
Not enough data available
Salesforce Service Cloud
8.3
Forum to Reponse
ProProfs Knowledge Base Software
Not enough data available
Salesforce Service Cloud
8.3
Tickets and Tagging
ProProfs Knowledge Base Software
Not enough data available
Salesforce Service Cloud
8.5
Live Chat
ProProfs Knowledge Base Software
Not enough data available
Salesforce Service Cloud
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
25.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
40.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
34.1%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%
Salesforce Service Cloud
Small-Business
25.1%
Mid-Market
40.7%
Enterprise
34.1%

Reviewers' Industry

 
Computer Software
50.0%
Information Technology and Services
14.6%
 
Information Technology and Services
18.8%
Computer Software
14.3%
 
Telecommunications
6.3%
Internet
8.1%
 
Internet
6.3%
Hospital & Health Care
3.7%
 
Graphic Design
6.3%
Financial Services
3.4%
 
Other
12.5%
Other
56.0%
ProProfs Knowledge Base Software
Computer Software
50.0%
Information Technology and Services
18.8%
Telecommunications
6.3%
Internet
6.3%
Graphic Design
6.3%
Other
12.5%
Salesforce Service Cloud
Information Technology and Services
14.6%
Computer Software
14.3%
Internet
8.1%
Hospital & Health Care
3.7%
Financial Services
3.4%
Other
56.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
ProProfs Knowledge Base Software
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Salesforce Service Cloud
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Screenshots

 
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ProProfs Knowledge Base Software
Salesforce Service Cloud

Videos

 No videos provided
ProProfs Knowledge Base Software
No videos provided
Salesforce Service Cloud

Downloads

 No downloads provided
ProProfs Knowledge Base Software
No downloads provided
Salesforce Service Cloud
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