Compare ProProfs Knowledge Base Software vs SnapEngage

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comparison of ProProfs Knowledge Base Software vs. SnapEngage
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essentials
From $16 per user / per month
 
Professional
From $26 per user / per month
 
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 8 reviews)
8.8
(Based on 123 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 8 reviews)
9.3
(Based on 125 reviews)
Ease of Setup
Ease of SetupNot enough data available
9.0
(Based on 79 reviews)
Ease of Admin
Ease of AdminNot enough data available
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 7 reviews)
9.2
(Based on 114 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 6 reviews)
8.7
(Based on 123 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
9.5%
 
Computer Software
50.0%
Information Technology and Services
14.5%
 
Information Technology and Services
18.8%
Computer Software
14.5%
 
Telecommunications
6.3%
Financial Services
5.3%
 
Internet
6.3%
Telecommunications
4.6%
 
Graphic Design
6.3%
Insurance
4.6%
 
Other
12.5%
Other
56.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

 
 No downloads provided.No downloads provided.
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