Compare ProProfs Knowledge Base Software vs SnapEngage

See this comparison of ProProfs Knowledge Base Software vs. SnapEngage based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 5 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
9.3
(Based on 121 reviews)
Ease of Setup
Ease of SetupNot enough data available
9.0
(Based on 79 reviews)
Ease of Admin
Ease of AdminNot enough data available
9.0
(Based on 78 reviews)
Quality of Support
Quality of SupportNot enough data available
9.2
(Based on 110 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.4
(Based on 78 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.7%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.8%
 
Computer Software
28.6%
Computer Software
14.9%
 
Information Technology and Services
14.3%
Information Technology and Services
14.2%
 
Graphic Design
14.3%
Financial Services
5.4%
 
Arts and Crafts
14.3%
Insurance
4.7%
 
Telecommunications
14.3%
Telecommunications
4.7%
 
Other
14.3%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

 
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