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Compare ProProfs Knowledge Base Software vs SnapEngage

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comparison of ProProfs Knowledge Base Software vs. SnapEngage
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. SnapEngage rates 4.5/5 stars with 124 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 8 reviews)
8.8
(Based on 120 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 8 reviews)
9.3
(Based on 122 reviews)
Ease of Setup
Ease of SetupNot enough data available
9.0
(Based on 79 reviews)
Ease of Admin
Ease of AdminNot enough data available
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 7 reviews)
9.2
(Based on 111 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 6 reviews)
8.7
(Based on 120 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
42.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
48.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
9.8%
 
Computer Software
50.0%
Computer Software
14.8%
 
Information Technology and Services
18.8%
Information Technology and Services
14.8%
 
Arts and Crafts
6.3%
Financial Services
5.4%
 
Education Management
6.3%
Insurance
4.7%
 
Telecommunications
6.3%
Telecommunications
4.7%
 
Other
12.5%
Other
55.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

 
 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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