Compare ProProfs Knowledge Base Software vs Solvvy

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comparison of ProProfs Knowledge Base Software vs. Solvvy
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Solvvy rates 4.8/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

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ProProfs Knowledge Base Software
Solvvy
Optimized for quick response
Add Product
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
4.4
Based on 11 reviews
Solvvy
Solvvy
4.8
Based on 19 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 8 reviews)
8.9
(Based on 19 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 8 reviews)
9.4
(Based on 19 reviews)
Ease of Setup
Ease of SetupNot enough data available
9.1
(Based on 18 reviews)
Ease of Admin
Ease of AdminNot enough data available
9.3
(Based on 19 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 7 reviews)
9.5
(Based on 19 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.7
(Based on 19 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 6 reviews)
10.0
(Based on 19 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
83.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
0.0%
 
Computer Software
50.0%
Internet
33.3%
 
Information Technology and Services
18.8%
Computer Software
23.3%
 
Graphic Design
6.3%
Retail
16.7%
 
Arts and Crafts
6.3%
Consumer Electronics
6.7%
 
Education Management
6.3%
Computer Networking
6.7%
 
Other
12.5%
Other
13.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Most Helpful Critical Review
Most Helpful Critical Review
Jacqueline R.
User

Really there is nothing to dislike about ProProfs

G2 Crowd User

I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base.

 
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