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Compare ProProfs Knowledge Base Software vs TeamSupport

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comparison of ProProfs Knowledge Base Software vs. TeamSupport
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. TeamSupport rates 4.3/5 stars with 489 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 8 reviews)
8.7
(Based on 476 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 8 reviews)
8.8
(Based on 477 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.5
(Based on 222 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.8
(Based on 224 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 7 reviews)
9.0
(Based on 432 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.3
(Based on 229 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 6 reviews)
9.1
(Based on 478 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
41.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
10.7%
 
Computer Software
50.0%
Computer Software
27.7%
 
Information Technology and Services
18.8%
Information Technology and Services
20.9%
 
Telecommunications
6.3%
Internet
5.8%
 
Internet
6.3%
Financial Services
4.7%
 
Graphic Design
6.3%
Hospitality
3.7%
 
Other
12.5%
Other
37.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

G2 Crowd User in Telecommunications

Limited features compared to other similar products.

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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