Compare ProProfs Knowledge Base Software vs TeamSupport

See this comparison of ProProfs Knowledge Base Software vs. TeamSupport based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. TeamSupport rates 4.4/5 stars with 472 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 5 reviews)
8.7
(Based on 460 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.8
(Based on 461 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.5
(Based on 217 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.8
(Based on 218 reviews)
Quality of Support
Quality of SupportNot enough data available
9.0
(Based on 417 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.3
(Based on 223 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
9.2
(Based on 462 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
42.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.7%
48.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.5%
 
Computer Software
28.6%
Computer Software
28.2%
 
Information Technology and Services
14.3%
Information Technology and Services
22.0%
 
Graphic Design
14.3%
Internet
6.1%
 
Arts and Crafts
14.3%
Financial Services
4.7%
 
Telecommunications
14.3%
Hospitality
3.9%
 
Other
14.3%
Other
35.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

G2 Crowd User in Internet

Subscribe and follow features are not easy to use and cause issues with adoption and keeping all in the loop on tickets.

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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