Compare ProProfs Knowledge Base Software vs TeamSupport

See this comparison of ProProfs Knowledge Base Software vs. TeamSupport based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. TeamSupport rates 4.4/5 stars with 468 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 5 reviews)
8.7
(Based on 456 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.8
(Based on 457 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.5
(Based on 215 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.8
(Based on 216 reviews)
Quality of Support
Quality of SupportNot enough data available
9.0
(Based on 413 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.3
(Based on 221 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
9.2
(Based on 458 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
42.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.7%
48.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.3%
 
Computer Software
28.6%
Computer Software
28.3%
 
Information Technology and Services
14.3%
Information Technology and Services
21.8%
 
Graphic Design
14.3%
Internet
6.1%
 
Arts and Crafts
14.3%
Financial Services
4.6%
 
Telecommunications
14.3%
Hospitality
4.0%
 
Other
14.3%
Other
35.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
0 mjjx1dyosncchwu3hjlxydtowcznshkaijle9y1islnch4hstjle4ytoeivchw9jcufxyuge8kcbw2s8cm44rjyqlkc9w2ut3m4frpwwa5gstvbjs0mwkebs5ad6g2rkedyhbabn q4
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

0 zvbmghleayuoant9uylgg rway0aucl9brpagc1zamihppqnmpbcugbn0 xffrkvqj5kdltkmo01
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
0 m3jgdhwtqdg7nlgxmigjdco3nossn82xu5dgdco3wumgwxrkzfdabgyfsfvtcbdhzg0p6l4pmu08
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask ProProfs Knowledge Base Software a QuestionContact ProProfs Knowledge Base SoftwareAsk TeamSupport a QuestionContact TeamSupport
Kate avatar
Kate from G2 Crowd

Need help?

I can help.