Compare ProProfs Knowledge Base Software vs TeamSupport
See this
comparison of ProProfs Knowledge Base Software vs. TeamSupport
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. TeamSupport rates 4.3/5 stars with 516 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial Unavailable
Free Trial
ProProfs Knowledge Base Software
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
Ease of Use
Ease of Use
9.4
8.6
Ease of Setup
Ease of SetupNot enough data available
8.3
Ease of Admin
Ease of AdminNot enough data available
8.7
Quality of Support
Quality of Support
8.6
8.8
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
Meets Requirements
ProProfs Knowledge Base Software
9.0
TeamSupport
8.6
Ease of Use
ProProfs Knowledge Base Software
9.4
TeamSupport
8.6
Ease of Setup
ProProfs Knowledge Base Software
Not enough data available
TeamSupport
8.3
Ease of Admin
ProProfs Knowledge Base Software
Not enough data available
TeamSupport
8.7
Quality of Support
ProProfs Knowledge Base Software
8.6
TeamSupport
8.8
Ease of Doing Business With
ProProfs Knowledge Base Software
Not enough data available
TeamSupport
9.2
Product Direction (% positive)
ProProfs Knowledge Base Software
10.0
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
ProProfs Knowledge Base Software
Not enough data available
TeamSupport
8.2
Searchable Articles
ProProfs Knowledge Base Software
Not enough data available
TeamSupport
8.3
Community Forums
ProProfs Knowledge Base Software
Not enough data available
TeamSupport
7.9
Interactive FAQs & Forums
ProProfs Knowledge Base Software
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
ProProfs Knowledge Base Software
Not enough data available
TeamSupport
8.7
Forum to Reponse
ProProfs Knowledge Base Software
Not enough data available
TeamSupport
8.4
Tickets and Tagging
ProProfs Knowledge Base Software
Not enough data available
TeamSupport
8.8
Live Chat
ProProfs Knowledge Base Software
Not enough data available
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
11.3%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Computer Software
50.0%
Computer Software
27.2%
 
Information Technology and Services
18.8%
Information Technology and Services
21.0%
 
Telecommunications
6.3%
Internet
5.7%
 
Internet
6.3%
Financial Services
4.4%
 
Graphic Design
6.3%
Hospitality
3.6%
 
Other
12.5%
Other
38.1%
ProProfs Knowledge Base Software
Computer Software
50.0%
Information Technology and Services
18.8%
Telecommunications
6.3%
Internet
6.3%
Graphic Design
6.3%
Other
12.5%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

 
ProProfs Knowledge Base Software
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Screenshots

 
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ProProfs Knowledge Base Software

Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

ProProfs Knowledge Base Software
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

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