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Compare ProProfs Knowledge Base Software vs TeamSupport

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comparison of ProProfs Knowledge Base Software vs. TeamSupport
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. TeamSupport rates 4.3/5 stars with 481 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 5 reviews)
8.7
(Based on 468 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.8
(Based on 469 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.5
(Based on 220 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.8
(Based on 221 reviews)
Quality of Support
Quality of SupportNot enough data available
9.0
(Based on 424 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.3
(Based on 226 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
9.1
(Based on 470 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
41.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.7%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
10.4%
 
Computer Software
28.6%
Computer Software
27.9%
 
Information Technology and Services
14.3%
Information Technology and Services
21.4%
 
Graphic Design
14.3%
Internet
5.9%
 
Arts and Crafts
14.3%
Financial Services
4.6%
 
Telecommunications
14.3%
Hospitality
3.8%
 
Other
14.3%
Other
36.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Jacqueline R.
User

Really there is nothing to dislike about ProProfs

G2 Crowd User in Computer Software

There is a bug where if your browser screen size isn't at 100% all the comments under a ticket do not load. That is frustrating because I keep my browser screen size at 90%! Another that bothers me is its slow to respond sometimes, an example would be if i...

 
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