Compare ProProfs Knowledge Base Software vs Teamwork Desk
See this
comparison of ProProfs Knowledge Base Software vs. Teamwork Desk
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Teamwork Desk rates 4.4/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
ProProfs Knowledge Base Software
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.9
Ease of Use
Ease of Use
9.4
8.6
Ease of Setup
Ease of SetupNot enough data available
8.6
Ease of Admin
Ease of AdminNot enough data available
8.9
Quality of Support
Quality of Support
8.6
8.9
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.9
Product Direction (% positive)
Product Direction (% positive)
10.0
9.2
Meets Requirements
ProProfs Knowledge Base Software
9.0
Teamwork Desk
8.9
Ease of Use
ProProfs Knowledge Base Software
9.4
Teamwork Desk
8.6
Ease of Setup
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.6
Ease of Admin
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.9
Quality of Support
ProProfs Knowledge Base Software
8.6
Teamwork Desk
8.9
Ease of Doing Business With
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.9
Product Direction (% positive)
ProProfs Knowledge Base Software
10.0
Teamwork Desk
9.2

Features

Knowledge Share
Knowledge Base
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.9
Searchable Articles
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.7
Community Forums
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
Not enough data available
Interaction
Web Portals
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.7
Forum to Reponse
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
Not enough data available
Tickets and Tagging
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
8.9
Live Chat
ProProfs Knowledge Base Software
Not enough data available
Teamwork Desk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
17.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
2.9%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%

Reviewers' Industry

 
Computer Software
50.0%
Marketing and Advertising
23.4%
 
Information Technology and Services
18.8%
Information Technology and Services
19.1%
 
Telecommunications
6.3%
Internet
8.5%
 
Internet
6.3%
Computer Software
8.5%
 
Graphic Design
6.3%
Logistics and Supply Chain
6.4%
 
Other
12.5%
Other
34.0%
ProProfs Knowledge Base Software
Computer Software
50.0%
Information Technology and Services
18.8%
Telecommunications
6.3%
Internet
6.3%
Graphic Design
6.3%
Other
12.5%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

G2 Crowd User

It tells you if someone else is working on your ticket

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
ProProfs Knowledge Base Software
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Teamwork Desk
Most Helpful Favorable Review
G2 Crowd User

It tells you if someone else is working on your ticket

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Screenshots

 
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ProProfs Knowledge Base Software
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