Compare ProProfs Knowledge Base Software, Teamwork Desk, and Freshdesk

 
Starter
$7 per agent, per month (billed annually)
Sprout
Free for UNLIMITED agents
 
Plus
$13 per agent, per month (billed annually)
Blossom
$19 / agent / month billed annually
 
Pro
$25 per agent, per month (billed annually)
Garden
$35 / agent / month billed annually
 
Enterprise
Contact Us Billed annually
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 8 reviews)
9.0
(Based on 28 reviews)
8.6
(Based on 1,871 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 8 reviews)
8.8
(Based on 30 reviews)
8.9
(Based on 1,881 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.9
(Based on 16 reviews)
8.7
(Based on 1,346 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
9.0
(Based on 15 reviews)
8.8
(Based on 1,380 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 7 reviews)
9.1
(Based on 27 reviews)
9.0
(Based on 1,816 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.0
(Based on 15 reviews)
9.0
(Based on 1,314 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 6 reviews)
9.3
(Based on 30 reviews)
8.8
(Based on 1,866 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
79.4%
53.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
17.6%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
2.9%
10.7%
 
Computer Software
50.0%
Marketing and Advertising
23.9%
Information Technology and Services
20.5%
 
Information Technology and Services
18.8%
Information Technology and Services
19.6%
Computer Software
14.1%
 
Telecommunications
6.3%
Computer Software
8.7%
Internet
5.9%
 
Internet
6.3%
Logistics and Supply Chain
6.5%
Education Management
3.7%
 
Graphic Design
6.3%
Internet
6.5%
E-Learning
3.5%
 
Other
12.5%
Other
34.8%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Matthew M.
User in Computer Software

Being able to put your support tickets in system is a great way to stay organize. Thats exactly what this product was designed for. You can embed a script and add it to your website for support that customers can simple create a ticket in a matter of...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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 No downloads provided.No downloads provided.
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