Compare ProProfs Knowledge Base Software, Teamwork Desk, and Zendesk Support

 
Starter
$7 per agent, per month (billed annually)
Essential
$5 /month
 
Plus
$13 per agent, per month (billed annually)
Team
$19 /month
 
Pro
$25 per agent, per month (billed annually)
Professional
$49 /month
 
Enterprise
Contact Us Billed annually
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 8 reviews)
9.0
(Based on 28 reviews)
8.8
(Based on 1,281 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 8 reviews)
8.8
(Based on 30 reviews)
8.7
(Based on 1,285 reviews)
Ease of SetupSee More
Ease of SetupSee MoreNot enough data available
8.9
(Based on 16 reviews)
8.3
(Based on 607 reviews)
Ease of AdminSee More
Ease of AdminSee MoreNot enough data available
9.0
(Based on 15 reviews)
8.4
(Based on 630 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 7 reviews)
9.1
(Based on 27 reviews)
8.5
(Based on 1,093 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee MoreNot enough data available
9.0
(Based on 15 reviews)
8.6
(Based on 591 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 6 reviews)
9.3
(Based on 30 reviews)
7.8
(Based on 1,272 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
79.4%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
17.6%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
2.9%
16.3%
 
Computer Software
50.0%
Marketing and Advertising
23.9%
Computer Software
18.0%
 
Information Technology and Services
18.8%
Information Technology and Services
19.6%
Information Technology and Services
15.3%
 
Telecommunications
6.3%
Computer Software
8.7%
Internet
10.5%
 
Internet
6.3%
Logistics and Supply Chain
6.5%
Marketing and Advertising
4.9%
 
Graphic Design
6.3%
Internet
6.5%
Telecommunications
3.3%
 
Other
12.5%
Other
34.8%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Matthew M.
User in Computer Software

Being able to put your support tickets in system is a great way to stay organize. Thats exactly what this product was designed for. You can embed a script and add it to your website for support that customers can simple create a ticket in a matter of...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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