Compare ProProfs Knowledge Base Software vs Track-It!
See this
comparison of ProProfs Knowledge Base Software vs. Track-It!
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
ProProfs Knowledge Base Software
Free Trial Unavailable
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
7.7
Ease of Use
Ease of Use
9.4
7.8
Ease of Setup
Ease of SetupNot enough data available
7.3
Ease of Admin
Ease of AdminNot enough data available
7.8
Quality of Support
Quality of Support
8.6
7.7
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.9
Product Direction (% positive)
Product Direction (% positive)
10.0
5.6
Meets Requirements
ProProfs Knowledge Base Software
9.0
Track-It!
7.7
Ease of Use
ProProfs Knowledge Base Software
9.4
Track-It!
7.8
Ease of Setup
ProProfs Knowledge Base Software
Not enough data available
Track-It!
7.3
Ease of Admin
ProProfs Knowledge Base Software
Not enough data available
Track-It!
7.8
Quality of Support
ProProfs Knowledge Base Software
8.6
Track-It!
7.7
Ease of Doing Business With
ProProfs Knowledge Base Software
Not enough data available
Track-It!
7.9
Product Direction (% positive)
ProProfs Knowledge Base Software
10.0
Track-It!
5.6

Features

Knowledge Share
Knowledge Base
ProProfs Knowledge Base Software
Not enough data available
Track-It!
7.1
Searchable Articles
ProProfs Knowledge Base Software
Not enough data available
Track-It!
6.7
Community Forums
ProProfs Knowledge Base Software
Not enough data available
Track-It!
Not enough data available
Interactive FAQs & Forums
ProProfs Knowledge Base Software
Not enough data available
Track-It!
Not enough data available
Interaction
Web Portals
ProProfs Knowledge Base Software
Not enough data available
Track-It!
7.6
Forum to Reponse
ProProfs Knowledge Base Software
Not enough data available
Track-It!
6.9
Tickets and Tagging
ProProfs Knowledge Base Software
Not enough data available
Track-It!
8.5
Live Chat
ProProfs Knowledge Base Software
Not enough data available
Track-It!
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
32.0%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Computer Software
50.0%
Information Technology and Services
13.5%
 
Information Technology and Services
18.8%
Hospital & Health Care
9.4%
 
Telecommunications
6.3%
Higher Education
7.3%
 
Internet
6.3%
Utilities
5.2%
 
Graphic Design
6.3%
Law Practice
5.2%
 
Other
12.5%
Other
59.4%
ProProfs Knowledge Base Software
Computer Software
50.0%
Information Technology and Services
18.8%
Telecommunications
6.3%
Internet
6.3%
Graphic Design
6.3%
Other
12.5%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Lack of guidance towards best practices in IT support and project tickets management

 
ProProfs Knowledge Base Software
Most Helpful Favorable Review
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User

Lack of guidance towards best practices in IT support and project tickets management

Screenshots

 
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ProProfs Knowledge Base Software
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