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Compare ProProfs Knowledge Base Software vs Track-It!

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comparison of ProProfs Knowledge Base Software vs. Track-It!
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 8 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 8 reviews)
8.0
(Based on 66 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.5
(Based on 41 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 7 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 6 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
56.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
30.4%
 
Computer Software
50.0%
Information Technology and Services
13.3%
 
Information Technology and Services
18.8%
Hospital & Health Care
10.0%
 
Telecommunications
6.3%
Higher Education
6.7%
 
Internet
6.3%
Utilities
5.6%
 
Graphic Design
6.3%
Law Practice
5.6%
 
Other
12.5%
Other
58.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

G2 Crowd User in Hospital & Health Care

The inability to type in search within routing matrix.

 
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