Compare ProProfs Knowledge Base Software vs Track-It!

See this comparison of ProProfs Knowledge Base Software vs. Track-It! based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Track-It! rates 3.6/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 5 reviews)
7.9
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.0
(Based on 65 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.6
(Based on 40 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.0
(Based on 42 reviews)
Quality of Support
Quality of SupportNot enough data available
7.9
(Based on 51 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.1
(Based on 40 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
5.7
(Based on 64 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
13.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.7%
55.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
30.9%
 
Computer Software
28.6%
Information Technology and Services
13.5%
 
Information Technology and Services
14.3%
Hospital & Health Care
10.1%
 
Graphic Design
14.3%
Utilities
5.6%
 
Arts and Crafts
14.3%
Higher Education
5.6%
 
Telecommunications
14.3%
Law Practice
5.6%
 
Other
14.3%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

 
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Kate from G2 Crowd

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