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Compare ProProfs Knowledge Base Software vs UseResponse

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comparison of ProProfs Knowledge Base Software vs. UseResponse
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 8 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 8 reviews)
9.4
(Based on 13 reviews)
Ease of Setup
Ease of SetupNot enough data available
9.3
(Based on 11 reviews)
Ease of Admin
Ease of AdminNot enough data available
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 7 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 6 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
14.3%
 
Computer Software
50.0%
Information Technology and Services
26.3%
 
Information Technology and Services
18.8%
Computer Software
10.5%
 
Arts and Crafts
6.3%
Higher Education
10.5%
 
Education Management
6.3%
Semiconductors
10.5%
 
Telecommunications
6.3%
Financial Services
10.5%
 
Other
12.5%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Most Helpful Critical Review
Most Helpful Critical Review
Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

Matt W.
Administrator in Information Technology and Services

There isn't anything about the product that I dislike I think with time the knowledge base and user base will make information even better and easier to solve without having to go to the support center.

 
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Kate from G2 Crowd

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