Compare ProProfs Knowledge Base Software vs UseResponse

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comparison of ProProfs Knowledge Base Software vs. UseResponse
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 8 reviews)
9.1
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 8 reviews)
9.4
(Based on 14 reviews)
Ease of Setup
Ease of SetupNot enough data available
9.3
(Based on 11 reviews)
Ease of Admin
Ease of AdminNot enough data available
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 7 reviews)
9.9
(Based on 14 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 6 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
13.3%
 
Computer Software
50.0%
Information Technology and Services
25.0%
 
Information Technology and Services
18.8%
Semiconductors
10.0%
 
Telecommunications
6.3%
Internet
10.0%
 
Internet
6.3%
Higher Education
10.0%
 
Graphic Design
6.3%
Financial Services
10.0%
 
Other
12.5%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Geo L.
Executive Sponsor in Consumer Goods

UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to mention with great agility. It is also very cost competitive compared to other vendors.

Most Helpful Critical Review
Most Helpful Critical Review
Jacqueline R.
User

Really there is nothing to dislike about ProProfs

Matt W.
Administrator in Information Technology and Services

There isn't anything about the product that I dislike I think with time the knowledge base and user base will make information even better and easier to solve without having to go to the support center.

 
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Kate from G2 Crowd

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