Compare ProProfs Knowledge Base Software vs Vision Helpdesk

See this comparison of ProProfs Knowledge Base Software vs. Vision Helpdesk based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Vision Helpdesk rates 4.7/5 stars with 41 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter Help Desk
$12 per staff per mo billed annually
 
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 5 reviews)
9.3
(Based on 41 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
9.2
(Based on 41 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.9
(Based on 39 reviews)
Ease of Admin
Ease of AdminNot enough data available
9.3
(Based on 39 reviews)
Quality of Support
Quality of SupportNot enough data available
9.7
(Based on 40 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.7
(Based on 38 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
9.7
(Based on 41 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
61.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.7%
29.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.8%
 
Computer Software
28.6%
Non-Profit Organization Management
20.0%
 
Information Technology and Services
14.3%
Internet
16.0%
 
Graphic Design
14.3%
Information Technology and Services
14.0%
 
Arts and Crafts
14.3%
Education Management
6.0%
 
Telecommunications
14.3%
Individual & Family Services
6.0%
 
Other
14.3%
Other
38.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Jacqueline R.
User

Really there is nothing to dislike about ProProfs

G2 Crowd User

Everything was a bit slow and buggy at times.

 
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Kate from G2 Crowd

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