Compare ProProfs Knowledge Base Software vs Vision Helpdesk

See this comparison of ProProfs Knowledge Base Software vs. Vision Helpdesk based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Vision Helpdesk rates 4.8/5 stars with 40 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Help Desk
$7 per staff per mo
 
Satellite Desk
$14 per staff per mo
 
Service Desk
$21 per staff per mo
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 5 reviews)
9.4
(Based on 40 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
9.3
(Based on 40 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.9
(Based on 38 reviews)
Ease of Admin
Ease of AdminNot enough data available
9.4
(Based on 38 reviews)
Quality of Support
Quality of SupportNot enough data available
9.7
(Based on 40 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.7
(Based on 38 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
9.7
(Based on 40 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
62.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.7%
27.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
10.0%
 
Computer Software
28.6%
Non-Profit Organization Management
20.4%
 
Information Technology and Services
14.3%
Internet
16.3%
 
Graphic Design
14.3%
Information Technology and Services
14.3%
 
Arts and Crafts
14.3%
Education Management
6.1%
 
Telecommunications
14.3%
Individual & Family Services
6.1%
 
Other
14.3%
Other
36.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

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William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
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Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
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