Compare ProProfs Knowledge Base Software vs Vision Helpdesk
See this
comparison of ProProfs Knowledge Base Software vs. Vision Helpdesk
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Vision Helpdesk rates 4.7/5 stars with 46 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
 
Pro Help Desk Software
$20
per staff per mo billed annually
 
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
ProProfs Knowledge Base Software
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.2
Ease of Use
Ease of Use
9.4
8.9
Ease of Setup
Ease of SetupNot enough data available
8.8
Ease of Admin
Ease of AdminNot enough data available
9.2
Quality of Support
Quality of Support
8.6
9.6
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.6
Product Direction (% positive)
Product Direction (% positive)
10.0
9.5
Meets Requirements
ProProfs Knowledge Base Software
9.0
Vision Helpdesk
9.2
Ease of Use
ProProfs Knowledge Base Software
9.4
Vision Helpdesk
8.9
Ease of Setup
ProProfs Knowledge Base Software
Not enough data available
Vision Helpdesk
8.8
Ease of Admin
ProProfs Knowledge Base Software
Not enough data available
Vision Helpdesk
9.2
Quality of Support
ProProfs Knowledge Base Software
8.6
Vision Helpdesk
9.6
Ease of Doing Business With
ProProfs Knowledge Base Software
Not enough data available
Vision Helpdesk
9.6
Product Direction (% positive)
ProProfs Knowledge Base Software
10.0
Vision Helpdesk
9.5

Features

Knowledge Share
Knowledge Base
ProProfs Knowledge Base Software
Not enough data available
Vision Helpdesk
9.2
Searchable Articles
ProProfs Knowledge Base Software
Not enough data available
Vision Helpdesk
8.9
Community Forums
ProProfs Knowledge Base Software
Not enough data available
Vision Helpdesk
8.3
Interactive FAQs & Forums
ProProfs Knowledge Base Software
Not enough data available
Vision Helpdesk
8.3
Interaction
Web Portals
ProProfs Knowledge Base Software
Not enough data available
Vision Helpdesk
8.9
Forum to Reponse
ProProfs Knowledge Base Software
Not enough data available
Vision Helpdesk
9.2
Tickets and Tagging
ProProfs Knowledge Base Software
Not enough data available
Vision Helpdesk
8.9
Live Chat
ProProfs Knowledge Base Software
Not enough data available
Vision Helpdesk
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
63.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
28.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
8.7%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%

Reviewers' Industry

 
Computer Software
50.0%
Non-Profit Organization Management
26.3%
 
Information Technology and Services
18.8%
Internet
14.0%
 
Telecommunications
6.3%
Information Technology and Services
12.3%
 
Internet
6.3%
Individual & Family Services
5.3%
 
Graphic Design
6.3%
Education Management
5.3%
 
Other
12.5%
Other
36.8%
ProProfs Knowledge Base Software
Computer Software
50.0%
Information Technology and Services
18.8%
Telecommunications
6.3%
Internet
6.3%
Graphic Design
6.3%
Other
12.5%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

 
ProProfs Knowledge Base Software
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Screenshots

 
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ProProfs Knowledge Base Software
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