Compare ProProfs Knowledge Base Software vs Whatfix

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comparison of ProProfs Knowledge Base Software vs. Whatfix
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Whatfix rates 4.7/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 8 reviews)
9.0
(Based on 33 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 8 reviews)
9.0
(Based on 33 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.4
(Based on 27 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.6
(Based on 27 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 7 reviews)
10.0
(Based on 33 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.4
(Based on 27 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 6 reviews)
9.7
(Based on 32 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
51.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
20.0%
 
Computer Software
50.0%
Computer Software
30.4%
 
Information Technology and Services
18.8%
Information Technology and Services
17.4%
 
Graphic Design
6.3%
Consumer Goods
8.7%
 
Arts and Crafts
6.3%
Internet
6.5%
 
Education Management
6.3%
Cosmetics
4.3%
 
Other
12.5%
Other
32.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

G2 Crowd User in Internet

Whatfix flows helped us by reducing our support queries upto 50%. Very Intuitive and easy to create flows and guides. Easy Integration.

Most Helpful Critical Review
Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

Tiago C.
User

It's a pity that it doesn't allow some form of export or backup of flows created.

 
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Kate from G2 Crowd

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