Compare ProProfs Knowledge Base Software vs Zendesk Support

See this comparison of ProProfs Knowledge Base Software vs. Zendesk Support based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Zendesk Support rates 4.2/5 stars with 1056 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 5 reviews)
8.7
(Based on 970 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.7
(Based on 974 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.3
(Based on 476 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.4
(Based on 494 reviews)
Quality of Support
Quality of SupportNot enough data available
8.5
(Based on 820 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 461 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
8.0
(Based on 968 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
38.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.7%
46.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
15.4%
 
Computer Software
28.6%
Computer Software
19.8%
 
Information Technology and Services
14.3%
Information Technology and Services
14.7%
 
Graphic Design
14.3%
Internet
11.4%
 
Arts and Crafts
14.3%
Marketing and Advertising
5.9%
 
Telecommunications
14.3%
Telecommunications
3.2%
 
Other
14.3%
Other
45.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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