Compare ProProfs Knowledge Base Software vs Zendesk Support

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comparison of ProProfs Knowledge Base Software vs. Zendesk Support
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Zendesk Support rates 4.2/5 stars with 1,199 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 8 reviews)
8.7
(Based on 1,097 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 8 reviews)
8.7
(Based on 1,101 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.3
(Based on 533 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.4
(Based on 554 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 7 reviews)
8.5
(Based on 931 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 518 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 6 reviews)
7.9
(Based on 1,094 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
45.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
15.8%
 
Computer Software
50.0%
Computer Software
18.9%
 
Information Technology and Services
18.8%
Information Technology and Services
14.4%
 
Graphic Design
6.3%
Internet
11.0%
 
Arts and Crafts
6.3%
Marketing and Advertising
5.3%
 
Education Management
6.3%
Telecommunications
3.2%
 
Other
12.5%
Other
47.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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