Compare ProProfs Knowledge Base Software vs Zendesk

See this comparison of ProProfs Knowledge Base Software vs. Zendesk Support based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Zendesk Support rates 4.2/5 stars with 953 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 5 reviews)
8.7
(Based on 882 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.6
(Based on 885 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.3
(Based on 436 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.4
(Based on 453 reviews)
Quality of Support
Quality of SupportNot enough data available
8.5
(Based on 738 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 423 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
7.9
(Based on 880 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.7%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
15.1%
 
Computer Software
28.6%
Computer Software
20.0%
 
Information Technology and Services
14.3%
Information Technology and Services
14.2%
 
Graphic Design
14.3%
Internet
12.2%
 
Arts and Crafts
14.3%
Marketing and Advertising
6.5%
 
Telecommunications
14.3%
Retail
3.1%
 
Other
14.3%
Other
43.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

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Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
0 mjjx1dyosncchwu3hjlxydtowcznshkaijle9y1islnch4hstjle4ytoeivchw9jcufxyuge8kcbw2s8cm44rjyqlkc9w2ut3m4frpwwa5gstvbjs0mwkebs5ad6g2rkedyhbabn q4
Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

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Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 2: Lonely Planet Customer Story

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