Compare ProProfs Knowledge Base Software vs Zoho Desk

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comparison of ProProfs Knowledge Base Software vs. Zoho Desk
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Zoho Desk rates 4.3/5 stars with 916 reviews. Each product's score is calculated by real-time data from verified user reviews.

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ProProfs Knowledge Base Software
Zoho Desk
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ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
4.4
Based on 11 reviews
Zoho Desk
Zoho Desk
4.3
Based on 916 reviews
Optimized for quick response
 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 8 reviews)
8.8
(Based on 838 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 8 reviews)
8.6
(Based on 838 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.3
(Based on 685 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.5
(Based on 684 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 7 reviews)
8.3
(Based on 752 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 637 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 6 reviews)
8.8
(Based on 828 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
21.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
5.9%
 
Computer Software
50.0%
Information Technology and Services
24.7%
 
Information Technology and Services
18.8%
Computer Software
10.4%
 
Telecommunications
6.3%
Internet
4.2%
 
Internet
6.3%
Telecommunications
4.1%
 
Graphic Design
6.3%
Marketing and Advertising
4.1%
 
Other
12.5%
Other
52.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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