Compare ProProfs Knowledge Base Software vs Zoho Desk

See this comparison of ProProfs Knowledge Base Software vs. Zoho Desk based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Zoho Desk rates 4.3/5 stars with 518 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 5 reviews)
8.6
(Based on 479 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.6
(Based on 479 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.3
(Based on 378 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.6
(Based on 381 reviews)
Quality of Support
Quality of SupportNot enough data available
8.2
(Based on 429 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 354 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
8.8
(Based on 470 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
73.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.7%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
7.0%
 
Computer Software
28.6%
Information Technology and Services
26.2%
 
Information Technology and Services
14.3%
Computer Software
10.8%
 
Graphic Design
14.3%
Marketing and Advertising
4.5%
 
Arts and Crafts
14.3%
Internet
4.4%
 
Telecommunications
14.3%
Telecommunications
4.1%
 
Other
14.3%
Other
50.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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