Compare ProProfs Knowledge Base Software vs Zoho Desk

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comparison of ProProfs Knowledge Base Software vs. Zoho Desk
based on data from user reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Zoho Desk rates 4.3/5 stars with 665 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 8 reviews)
8.7
(Based on 611 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 8 reviews)
8.6
(Based on 612 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.3
(Based on 485 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.6
(Based on 487 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 7 reviews)
8.3
(Based on 552 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 457 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 6 reviews)
8.9
(Based on 605 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
71.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
21.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
7.0%
 
Computer Software
50.0%
Information Technology and Services
25.5%
 
Information Technology and Services
18.8%
Computer Software
10.8%
 
Arts and Crafts
6.3%
Internet
4.2%
 
Education Management
6.3%
Marketing and Advertising
4.2%
 
Telecommunications
6.3%
Telecommunications
4.2%
 
Other
12.5%
Other
51.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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