Compare Pure Chat vs LiveChat

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comparison of Pure Chat vs. LiveChat
based on data from user reviews. Pure Chat rates 4.3/5 stars with 149 reviews. LiveChat rates 4.5/5 stars with 476 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
100% Free
Starter
$16 per seat / month
 
Pro
$99/mo (paid monthly)
Team
$33 per seat / month
 
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 137 reviews)
9.2
(Based on 454 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 139 reviews)
9.4
(Based on 453 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.4
(Based on 61 reviews)
9.2
(Based on 193 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.1
(Based on 58 reviews)
9.2
(Based on 193 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 125 reviews)
9.2
(Based on 417 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 57 reviews)
9.2
(Based on 189 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 140 reviews)
8.5
(Based on 452 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.2%
48.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.4%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.5%
15.7%
 
Financial Services
6.7%
Computer Software
9.3%
 
Computer Software
6.1%
Information Technology and Services
8.9%
 
Higher Education
6.1%
Internet
5.9%
 
Information Technology and Services
5.0%
Retail
5.1%
 
Telecommunications
4.5%
Telecommunications
3.2%
 
Other
71.5%
Other
67.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Consumer Electronics

I dislike the fact that I cannot insert photos into the chat.

G2 Crowd User in Real Estate

Livechat would be a little slow at times and glitchy.

 
 No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

 No downloads provided.
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Kate from G2 Crowd

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