Compare Salesforce CRM vs SugarCRM
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 Salesforce CRM 4.2 Based on 6,994 reviews Optimized for quick response |  SugarCRM 3.6 Based on 336 reviews Optimized for quick response |
Pricing
Salesforce Essentials $25 /user/month* | Sugar Professional $40 user/month | |
Lightning Professional $75 /user/month* | Sugar Enterprise $65 user/month | |
Lightning Enterprise $150 /user/month* | Sugar Ultimate $150 user/month | |
Lightning Unlimited $300 /user/month* | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.7 (Based on 6,316 reviews) | 7.8 (Based on 313 reviews) |
| Ease of Use | 8.0 (Based on 6,347 reviews) | 7.4 (Based on 316 reviews) |
| Ease of Setup | 7.4 (Based on 1,887 reviews) | 7.2 (Based on 168 reviews) |
| Ease of Admin | 7.8 (Based on 1,912 reviews) | 7.7 (Based on 173 reviews) |
| Quality of Support | 7.9 (Based on 5,358 reviews) | 7.6 (Based on 267 reviews) |
| Ease of Doing Business With | 8.1 (Based on 1,857 reviews) | 7.7 (Based on 158 reviews) |
| Product Direction (% positive) | 8.1 (Based on 6,263 reviews) | 6.7 (Based on 312 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 24.9% | 33.4% |
Mid-Market (51-1000 emp.) | 45.4% | 51.1% |
Enterprise (> 1000 emp.) | 29.7% | 15.5% |
Reviewers' Industry
Computer Software 17.2% | Information Technology and Services 15.1% | |
Information Technology and Services 11.0% | Computer Software 14.1% | |
Internet 8.2% | Financial Services 6.4% | |
Marketing and Advertising 6.7% | Marketing and Advertising 5.9% | |
Financial Services 4.5% | Internet 3.2% | |
Other 52.5% | Other 55.2% |
Reviews
| Most Helpful Favorable Review | Benjamin D. Executive Sponsor in Internet Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed. | Cristi H. Administrator in Marketing and Advertising First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to... |
| Most Helpful Critical Review | Matthew W. Administrator in Computer Software I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web... | Eugene C. Executive Sponsor in Venture Capital & Private Equity Not as robust as salesforce, but it works just fine for a pilot installation |
