Compare Salesforce CRM vs SugarCRM
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 Salesforce CRM 4.2 Based on 7,516 reviews Optimized for quick response |  SugarCRM 3.5 Based on 348 reviews Optimized for quick response |
Pricing
Salesforce Essentials $25 /user/month* | Sugar Professional $40 user/month | |
Lightning Professional $75 /user/month* | Sugar Enterprise $65 user/month | |
Lightning Enterprise $150 /user/month* | Sugar Ultimate $150 user/month | |
Lightning Unlimited $300 /user/month* | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.7 (Based on 6,787 reviews) | 7.7 (Based on 325 reviews) |
| Ease of Use | 8.0 (Based on 6,819 reviews) | 7.4 (Based on 328 reviews) |
| Ease of Setup | 7.4 (Based on 1,975 reviews) | 7.2 (Based on 171 reviews) |
| Ease of Admin | 7.8 (Based on 2,003 reviews) | 7.7 (Based on 176 reviews) |
| Quality of Support | 8.0 (Based on 5,765 reviews) | 7.5 (Based on 278 reviews) |
| Ease of Doing Business With | 8.1 (Based on 1,946 reviews) | 7.7 (Based on 161 reviews) |
| Product Direction (% positive) | 8.1 (Based on 6,727 reviews) | 6.6 (Based on 323 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 25.0% | 34.0% |
Mid-Market (51-1000 emp.) | 45.4% | 50.7% |
Enterprise (> 1000 emp.) | 29.6% | 15.2% |
Reviewers' Industry
Computer Software 17.0% | Information Technology and Services 14.9% | |
Information Technology and Services 10.8% | Computer Software 13.9% | |
Internet 7.9% | Financial Services 6.5% | |
Marketing and Advertising 6.9% | Marketing and Advertising 5.8% | |
Financial Services 4.5% | Internet 3.1% | |
Other 52.8% | Other 55.8% |
Reviews
| Most Helpful Favorable Review | Benjamin D. Executive Sponsor in Internet Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed. | Cristi H. Administrator in Marketing and Advertising First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to... |
| Most Helpful Critical Review | Matthew W. Administrator in Computer Software I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web... | Eugene C. Executive Sponsor in Venture Capital & Private Equity Not as robust as salesforce, but it works just fine for a pilot installation |
