Compare Salesforce CRM vs SugarCRM

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comparison of Salesforce CRM vs. SugarCRM
based on data from user reviews. Salesforce CRM rates 4.2/5 stars with 7,517 reviews. SugarCRM rates 3.5/5 stars with 348 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Salesforce CRM
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Salesforce CRM
Salesforce CRM
4.2
Based on 7,516 reviews
Optimized for quick response
SugarCRM
SugarCRM
3.5
Based on 348 reviews
Optimized for quick response
 
Salesforce Essentials
$25 /user/month*
Sugar Professional
$40 user/month
 
Lightning Professional
$75 /user/month*
Sugar Enterprise
$65 user/month
 
Lightning Enterprise
$150 /user/month*
Sugar Ultimate
$150 user/month
 
Lightning Unlimited
$300 /user/month*
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 6,787 reviews)
7.7
(Based on 325 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 6,819 reviews)
7.4
(Based on 328 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 1,975 reviews)
7.2
(Based on 171 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 2,003 reviews)
7.7
(Based on 176 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 5,765 reviews)
7.5
(Based on 278 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 1,946 reviews)
7.7
(Based on 161 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 6,727 reviews)
6.6
(Based on 323 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
34.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.4%
50.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
29.6%
15.2%
 
Computer Software
17.0%
Information Technology and Services
14.9%
 
Information Technology and Services
10.8%
Computer Software
13.9%
 
Internet
7.9%
Financial Services
6.5%
 
Marketing and Advertising
6.9%
Marketing and Advertising
5.8%
 
Financial Services
4.5%
Internet
3.1%
 
Other
52.8%
Other
55.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Cristi H.
Administrator in Marketing and Advertising

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...

Eugene C.
Executive Sponsor in Venture Capital & Private Equity

Not as robust as salesforce, but it works just fine for a pilot installation

 
 

Intro to Salesforce for Small Business

An brief overview of how Sugar helps millions of users better manage customer relationships every day. Try Sugar more about Sugar at http://www.sugarcrm.com/demo

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