Compare Salesforce CRM, Zoho CRM, and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

 
Salesforce Essentials
$25 /user/month*
Free Edition
$0 Forever free up to 3 users
Customer Engagement Plan
$115 /month per user
 
Lightning Professional
$75 /user/month*
Standard
$12 Per month/per user
Unified Operations Plan
$190 /month per user
 
Lightning Enterprise
$150 /user/month*
Professional
$20 Per month/per user
Dynamics 365 Plan
$210 /month per user
 
Lightning Unlimited
$300 /user/month*
Enterprise
$35 Per month/per user
 
Ultimate
$100 Per month/per user
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More InformationRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 6,739 reviews)
8.1
(Based on 880 reviews)
8.1
(Based on 840 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 6,771 reviews)
8.1
(Based on 883 reviews)
7.5
(Based on 846 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 1,964 reviews)
7.6
(Based on 421 reviews)
7.2
(Based on 249 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.8
(Based on 1,991 reviews)
7.8
(Based on 420 reviews)
7.7
(Based on 242 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 5,721 reviews)
7.3
(Based on 769 reviews)
7.6
(Based on 730 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 1,934 reviews)
7.8
(Based on 410 reviews)
7.8
(Based on 237 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 6,680 reviews)
7.2
(Based on 880 reviews)
6.5
(Based on 835 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.0%
72.6%
30.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.4%
22.7%
39.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
29.6%
4.7%
30.3%
 
Computer Software
17.0%
Information Technology and Services
12.2%
Information Technology and Services
11.0%
 
Information Technology and Services
10.9%
Marketing and Advertising
11.5%
Computer Software
6.7%
 
Internet
7.9%
Computer Software
8.9%
Retail
5.0%
 
Marketing and Advertising
6.9%
Internet
4.1%
Marketing and Advertising
4.0%
 
Financial Services
4.5%
Real Estate
3.8%
Financial Services
4.0%
 
Other
52.8%
Other
59.4%
Other
69.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Danealle M.
User in Real Estate

1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
Cristi H.
Administrator in Marketing and Advertising

The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...

G2 Crowd User in Real Estate

Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...

G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
 

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