Compare Salesforce Knowledge vs Salesforce Service Cloud

See this comparison of Salesforce Knowledge vs. Salesforce Service Cloud based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1261 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 7 reviews)
8.5
(Based on 1132 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 7 reviews)
8.1
(Based on 1134 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.9
(Based on 7 reviews)
7.7
(Based on 515 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.2
(Based on 523 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
8.2
(Based on 997 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 7 reviews)
8.5
(Based on 510 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 8 reviews)
8.1
(Based on 1121 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
26.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
41.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
31.9%
 
Internet
22.2%
Computer Software
16.4%
 
Computer Software
16.7%
Information Technology and Services
14.6%
 
Computer & Network Security
11.1%
Internet
8.7%
 
Hospital & Health Care
11.1%
Hospital & Health Care
3.6%
 
Insurance
11.1%
Financial Services
3.4%
 
Other
27.8%
Other
53.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
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