Compare Salesforce Knowledge vs SF Service Cloud

See this comparison of Salesforce Knowledge vs. Salesforce Service Cloud based on data from user reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1172 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets Requirements
Meets RequirementsNot enough data available
8.5
(Based on 1057 reviews)
Ease of Use
Ease of UseNot enough data available
8.1
(Based on 1057 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.7
(Based on 482 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.1
(Based on 490 reviews)
Quality of Support
Quality of SupportNot enough data available
8.2
(Based on 927 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 479 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
8.0
(Based on 1041 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
26.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
41.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.0%
31.4%
 
Computer Software
33.3%
Computer Software
16.9%
 
Computer & Network Security
22.2%
Information Technology and Services
14.4%
 
Internet
22.2%
Internet
9.3%
 
Insurance
22.2%
Hospital & Health Care
3.5%
 
Non-Profit Organization Management
3.5%
 
Other
0.0%
Other
52.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

What I love about Salesforce, period, is the fact that it is such a customisable CRM. There are a multitude of facets that can be built, applied and integrated with business. what makes the knowledge area of salesforce good is the fact it can answer most...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

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Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
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Kate from G2 Crowd

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