Compare Salesforce Knowledge vs SnapEngage

See this

comparison of Salesforce Knowledge vs. SnapEngage
based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 7 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 7 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.9
(Based on 7 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 7 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 8 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
9.8%
 
Internet
22.2%
Computer Software
14.9%
 
Computer Software
16.7%
Information Technology and Services
14.2%
 
Computer & Network Security
11.1%
Financial Services
5.4%
 
Hospital & Health Care
11.1%
Insurance
4.7%
 
Insurance
11.1%
Telecommunications
4.7%
 
Other
27.8%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in E-Learning

Ability to prepare Articles and import to Salesforce Knowledge

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

 
 No screenshots provided.
 No downloads provided.No downloads provided.
Request More InformationRequest More InformationAsk SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

Need help?

I can help.