Compare Salesforce Knowledge vs SnapEngage

See this comparison of Salesforce Knowledge vs. SnapEngage based on data from user reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. SnapEngage rates 4.5/5 stars with 121 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
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Meets Requirements
Meets RequirementsNot enough data available
8.8
(Based on 117 reviews)
Ease of Use
Ease of UseNot enough data available
9.3
(Based on 119 reviews)
Ease of Setup
Ease of SetupNot enough data available
9.0
(Based on 78 reviews)
Ease of Admin
Ease of AdminNot enough data available
9.0
(Based on 77 reviews)
Quality of Support
Quality of SupportNot enough data available
9.2
(Based on 108 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.4
(Based on 77 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
8.7
(Based on 117 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
42.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.0%
10.0%
 
Computer Software
33.3%
Computer Software
15.1%
 
Computer & Network Security
22.2%
Information Technology and Services
14.4%
 
Internet
22.2%
Financial Services
5.5%
 
Insurance
22.2%
Telecommunications
4.8%
 
Insurance
4.1%
 
Other
0.0%
Other
56.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

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Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Aubree G.
User

the layout isn't always aesthetically pleasing

 
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Kate avatar
Kate from G2 Crowd

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