See this comparison of Salesforce Knowledge vs. SnapEngage based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 10 reviews
Based on 123 reviews
Plus Plan (Most Popular!)
|Meets RequirementsSee More|
|Ease of UseSee More|
(Based on 121 reviews)
|Ease of SetupSee More|
(Based on 79 reviews)
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 110 reviews)
|Ease of Doing Business WithSee More|
|Product Direction (% positive)See More|
(Based on 8 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Computer & Network Security
Hospital & Health Care
|Most Helpful Favorable Review|
G2 Crowd User in Computer & Network Security
Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.
We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...
|Most Helpful Critical Review|
G2 Crowd User in Internet
Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...
G2 Crowd User
That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...
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