Compare Salesforce Knowledge vs Solvvy

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comparison of Salesforce Knowledge vs. Solvvy
based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 7 reviews)
8.8
(Based on 15 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 7 reviews)
9.5
(Based on 15 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.9
(Based on 7 reviews)
9.3
(Based on 14 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
9.3
(Based on 15 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
9.7
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 7 reviews)
9.7
(Based on 15 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 8 reviews)
10.0
(Based on 15 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
14.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
85.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
0.0%
 
Internet
22.2%
Internet
45.5%
 
Computer Software
16.7%
Computer Software
27.3%
 
Computer & Network Security
11.1%
Computer Networking
9.1%
 
Hospital & Health Care
11.1%
Food & Beverages
4.5%
 
Insurance
11.1%
Health, Wellness and Fitness
4.5%
 
Other
27.8%
Other
9.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

I like Salesforce Knowledge user interface

Nicole G.
Administrator

Solvvy is impressively on point with suggesting articles and highlighting pieces of articles that may help our customers get their question answered with zero wait time. Solvvy gives us, the business insight into the questions that are coming through and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

G2 Crowd User in Computer Software

ability to be our own admin to add or remove team members to access training or the dashboard.

 
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