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Compare Salesforce Knowledge vs Solvvy

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comparison of Salesforce Knowledge vs. Solvvy
based on data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Salesforce Knowledge
Solvvy
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Add Product
Salesforce Knowledge
Salesforce Knowledge
4.0
Based on 11 reviews
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 7 reviews)
9.0
(Based on 20 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 7 reviews)
9.3
(Based on 20 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 6 reviews)
9.1
(Based on 19 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 6 reviews)
9.3
(Based on 20 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
9.5
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 6 reviews)
9.7
(Based on 20 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 8 reviews)
10.0
(Based on 20 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
45.5%
0.0%
 
Internet
22.2%
Internet
31.3%
 
Computer Software
22.2%
Computer Software
28.1%
 
Insurance
11.1%
Retail
15.6%
 
Hospital & Health Care
11.1%
Consumer Electronics
6.3%
 
Textiles
5.6%
Computer Networking
6.3%
 
Other
27.8%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Mark B.
Administrator in Computer Software

We use Intercom for our support platform and the integration with Solvvy could be better. There really isn't a way for users to come back to view previous tickets without going through Solvvy first.

 
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