Compare Salesforce Knowledge vs Solvvy
See this
comparison of Salesforce Knowledge vs. Solvvy
based on data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
Salesforce Knowledge
Free Trial Unavailable
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.8
Ease of Use
Ease of Use
8.1
9.3
Ease of Setup
Ease of Setup
7.5
8.9
Ease of Admin
Ease of Admin
7.8
9.2
Quality of Support
Quality of Support
8.1
9.4
Ease of Doing Business With
Ease of Doing Business With
8.3
9.7
Product Direction (% positive)
Product Direction (% positive)
8.5
10.0
Meets Requirements
Salesforce Knowledge
8.8
Solvvy
8.8
Ease of Use
Salesforce Knowledge
8.1
Solvvy
9.3
Ease of Setup
Salesforce Knowledge
7.5
Solvvy
8.9
Ease of Admin
Salesforce Knowledge
7.8
Solvvy
9.2
Quality of Support
Salesforce Knowledge
8.1
Solvvy
9.4
Ease of Doing Business With
Salesforce Knowledge
8.3
Solvvy
9.7
Product Direction (% positive)
Salesforce Knowledge
8.5
Solvvy
10.0

Features

Knowledge Share
Knowledge Base
Salesforce Knowledge
8.8
Solvvy
Not enough data available
Searchable Articles
Salesforce Knowledge
8.8
Solvvy
9.7
Community Forums
Salesforce Knowledge
8.1
Solvvy
Not enough data available
Interactive FAQs & Forums
Salesforce Knowledge
Not enough data available
Solvvy
8.6
Interaction
Web Portals
Salesforce Knowledge
8.7
Solvvy
9.4
Forum to Reponse
Salesforce Knowledge
8.7
Solvvy
Not enough data available
Tickets and Tagging
Salesforce Knowledge
8.0
Solvvy
9.0
Live Chat
Salesforce Knowledge
7.3
Solvvy
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
45.5%
0%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%

Reviewers' Industry

 
Internet
22.2%
Internet
31.3%
 
Computer Software
22.2%
Computer Software
28.1%
 
Insurance
11.1%
Retail
15.6%
 
Hospital & Health Care
11.1%
Consumer Electronics
6.3%
 
Textiles
5.6%
Computer Networking
6.3%
 
Other
27.8%
Other
12.5%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

All the resources you need and easy to find info all in one place

Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
Salesforce Knowledge
Most Helpful Favorable Review
G2 Crowd User

All the resources you need and easy to find info all in one place

Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

Solvvy
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Screenshots

 No screenshots provided
1 of 4
2 of 4
3 of 4
4 of 4
Salesforce Knowledge
No screenshots provided

Videos

 No videos provided
Salesforce Knowledge
No videos provided
Solvvy

Downloads

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