Compare Salesforce Knowledge vs Talkus

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comparison of Salesforce Knowledge vs. Talkus
based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 7 reviews)
9.0
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 7 reviews)
9.3
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.9
(Based on 7 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.9
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
9.4
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 7 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 8 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
8.3%
 
Internet
22.2%
Internet
25.0%
 
Computer Software
16.7%
Logistics and Supply Chain
16.7%
 
Computer & Network Security
11.1%
Higher Education
8.3%
 
Hospital & Health Care
11.1%
Marketing and Advertising
8.3%
 
Insurance
11.1%
E-Learning
8.3%
 
Other
27.8%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Hospital & Health Care

Knowledge is an easy way to organize all the knowledge for your company that is easily accessible and can also help in self service.

G2 Crowd User in E-Learning

Talkus has allowed us to reach our customers from anywhere. Because we are already using Slack, the learning curve was relatively shallow, and we were able to get up and running very quickly. Overall Talkus is a vast improvement over the live chat platform...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

Nicolas S.
Administrator in Internet

We need more clarity on the dashboard. It's hard to understand automation, etc... it would be great to implement phone call from twill as well

 
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