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Compare Salesforce Knowledge vs TeamSupport

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comparison of Salesforce Knowledge vs. TeamSupport
based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. TeamSupport rates 4.3/5 stars with 481 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 7 reviews)
8.7
(Based on 468 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 7 reviews)
8.8
(Based on 469 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.9
(Based on 7 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.8
(Based on 221 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
9.0
(Based on 424 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 7 reviews)
9.3
(Based on 226 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 8 reviews)
9.1
(Based on 470 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
41.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
10.4%
 
Internet
22.2%
Computer Software
27.9%
 
Computer Software
16.7%
Information Technology and Services
21.4%
 
Computer & Network Security
11.1%
Internet
5.9%
 
Hospital & Health Care
11.1%
Financial Services
4.6%
 
Insurance
11.1%
Hospitality
3.8%
 
Other
27.8%
Other
36.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ryan O.
Administrator in Internet

great for customers, partners, internal organizations. easy to customize as long as you have the bandwidth to develop articles.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

G2 Crowd User in Computer Software

There is a bug where if your browser screen size isn't at 100% all the comments under a ticket do not load. That is frustrating because I keep my browser screen size at 90%! Another that bothers me is its slow to respond sometimes, an example would be if i...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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