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Compare Salesforce Knowledge vs TeamSupport

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comparison of Salesforce Knowledge vs. TeamSupport
based on data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. TeamSupport rates 4.3/5 stars with 489 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 7 reviews)
8.7
(Based on 476 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 7 reviews)
8.8
(Based on 477 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 6 reviews)
8.5
(Based on 222 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 6 reviews)
8.8
(Based on 224 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
9.0
(Based on 432 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 6 reviews)
9.3
(Based on 229 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 8 reviews)
9.1
(Based on 478 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
41.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
45.5%
10.7%
 
Internet
22.2%
Computer Software
27.7%
 
Computer Software
22.2%
Information Technology and Services
20.9%
 
Insurance
11.1%
Internet
5.8%
 
Hospital & Health Care
11.1%
Financial Services
4.7%
 
Textiles
5.6%
Hospitality
3.7%
 
Other
27.8%
Other
37.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

G2 Crowd User in Telecommunications

Limited features compared to other similar products.

 
 No screenshots provided.
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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