Compare Salesforce Knowledge vs TeamSupport
See this
comparison of Salesforce Knowledge vs. TeamSupport
based on data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. TeamSupport rates 4.3/5 stars with 516 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial Unavailable
Free Trial
Salesforce Knowledge
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
Ease of Use
Ease of Use
8.1
8.6
Ease of Setup
Ease of Setup
7.5
8.3
Ease of Admin
Ease of Admin
7.8
8.7
Quality of Support
Quality of Support
8.1
8.8
Ease of Doing Business With
Ease of Doing Business With
8.3
9.2
Product Direction (% positive)
Product Direction (% positive)
8.5
9.0
Meets Requirements
Salesforce Knowledge
8.8
TeamSupport
8.6
Ease of Use
Salesforce Knowledge
8.1
TeamSupport
8.6
Ease of Setup
Salesforce Knowledge
7.5
TeamSupport
8.3
Ease of Admin
Salesforce Knowledge
7.8
TeamSupport
8.7
Quality of Support
Salesforce Knowledge
8.1
TeamSupport
8.8
Ease of Doing Business With
Salesforce Knowledge
8.3
TeamSupport
9.2
Product Direction (% positive)
Salesforce Knowledge
8.5
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Salesforce Knowledge
8.8
TeamSupport
8.2
Searchable Articles
Salesforce Knowledge
8.8
TeamSupport
8.3
Community Forums
Salesforce Knowledge
8.1
TeamSupport
7.9
Interactive FAQs & Forums
Salesforce Knowledge
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Salesforce Knowledge
8.7
TeamSupport
8.7
Forum to Reponse
Salesforce Knowledge
8.7
TeamSupport
8.4
Tickets and Tagging
Salesforce Knowledge
8.0
TeamSupport
8.8
Live Chat
Salesforce Knowledge
7.3
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
45.5%
11.3%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Internet
22.2%
Computer Software
27.2%
 
Computer Software
22.2%
Information Technology and Services
21.0%
 
Insurance
11.1%
Internet
5.7%
 
Hospital & Health Care
11.1%
Financial Services
4.4%
 
Textiles
5.6%
Hospitality
3.6%
 
Other
27.8%
Other
38.1%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

All the resources you need and easy to find info all in one place

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

G2 Crowd User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

 
Salesforce Knowledge
Most Helpful Favorable Review
G2 Crowd User

All the resources you need and easy to find info all in one place

Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

Screenshots

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Salesforce Knowledge
No screenshots provided

Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Salesforce Knowledge
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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