Compare Salesforce Knowledge vs TeamSupport

See this comparison of Salesforce Knowledge vs. TeamSupport based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. TeamSupport rates 4.4/5 stars with 473 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 7 reviews)
8.7
(Based on 461 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 7 reviews)
8.8
(Based on 462 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.9
(Based on 7 reviews)
8.5
(Based on 217 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.8
(Based on 218 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
9.0
(Based on 418 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 7 reviews)
9.3
(Based on 223 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 8 reviews)
9.2
(Based on 463 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
42.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
9.4%
 
Internet
22.2%
Computer Software
28.1%
 
Computer Software
16.7%
Information Technology and Services
21.9%
 
Computer & Network Security
11.1%
Internet
6.1%
 
Hospital & Health Care
11.1%
Financial Services
4.7%
 
Insurance
11.1%
Hospitality
3.9%
 
Other
27.8%
Other
35.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

G2 Crowd User in Computer Software

Team Support really needs an app! We do a lot of support over the weekend, and it would be great to have an app to review open tickets on, and submit tickets! We could help our customers so much more effectively. Also please improve the seach function....

 
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