See this comparison of Salesforce Knowledge vs. TeamSupport based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. TeamSupport rates 4.4/5 stars with 473 reviews. Each product's score is calculated by real-time data from verified user reviews.
$50 / agent / month billed annually
$65 / agent / month billed annually
Custom Contact Us for Pricing
|Meets RequirementsSee More|
(Based on 461 reviews)
|Ease of UseSee More|
(Based on 462 reviews)
|Ease of SetupSee More|
(Based on 217 reviews)
|Ease of AdminSee More|
(Based on 218 reviews)
|Quality of SupportSee More|
(Based on 418 reviews)
|Ease of Doing Business WithSee More|
(Based on 223 reviews)
|Product Direction (% positive)See More|
(Based on 8 reviews)
(Based on 463 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Computer & Network Security
Hospital & Health Care
|Most Helpful Favorable Review|
G2 Crowd User
I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.
TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...
|Most Helpful Critical Review|
G2 Crowd User in Internet
Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...
G2 Crowd User in Computer Software
Team Support really needs an app! We do a lot of support over the weekend, and it would be great to have an app to review open tickets on, and submit tickets! We could help our customers so much more effectively. Also please improve the seach function....
|No screenshots provided.|
|Request More Information|