Compare Salesforce Knowledge vs TeamSupport

See this comparison of Salesforce Knowledge vs. TeamSupport based on data from user reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. TeamSupport rates 4.4/5 stars with 464 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets Requirements
Meets RequirementsNot enough data available
8.7
(Based on 452 reviews)
Ease of Use
Ease of UseNot enough data available
8.8
(Based on 453 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.5
(Based on 211 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.9
(Based on 212 reviews)
Quality of Support
Quality of SupportNot enough data available
9.0
(Based on 409 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.3
(Based on 217 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
9.2
(Based on 454 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
42.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.0%
9.4%
 
Computer Software
33.3%
Computer Software
28.3%
 
Computer & Network Security
22.2%
Information Technology and Services
21.6%
 
Internet
22.2%
Internet
6.2%
 
Insurance
22.2%
Financial Services
4.6%
 
Hospitality
4.0%
 
Other
0.0%
Other
35.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

What I love about Salesforce, period, is the fact that it is such a customisable CRM. There are a multitude of facets that can be built, applied and integrated with business. what makes the knowledge area of salesforce good is the fact it can answer most...

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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

Patrick G.
User in Hospitality

The database has a lot of issues on our end from what we are able to see. We have had multiple issues with pulling up all of the information in a ticket. We have also experienced login issues but those have since been resolved.

 
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Kate avatar
Kate from G2 Crowd

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I can help.