Compare Salesforce Knowledge vs Teamwork Desk

See this comparison of Salesforce Knowledge vs. Teamwork Desk based on data from user reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Teamwork Desk rates 4.4/5 stars with 31 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$5 per agent, per month (billed annually)
 
Pro
$20 per agent, per month (billed annually)
 
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Free Trial
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Meets Requirements
Meets RequirementsNot enough data available
8.9
(Based on 26 reviews)
Ease of Use
Ease of UseNot enough data available
8.7
(Based on 28 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.8
(Based on 15 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.9
(Based on 14 reviews)
Quality of Support
Quality of SupportNot enough data available
9.0
(Based on 25 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.9
(Based on 14 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
77.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
19.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.0%
3.2%
 
Computer Software
33.3%
Marketing and Advertising
25.6%
 
Computer & Network Security
22.2%
Information Technology and Services
20.9%
 
Internet
22.2%
Computer Software
7.0%
 
Insurance
22.2%
Internet
7.0%
 
Publishing
4.7%
 
Other
0.0%
Other
34.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

G2 Crowd User in Publishing

I like that with a few simple clicks and a basic understanding of the website, I can filter my home page to see exactly what I need to get done and when.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

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Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
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Kate from G2 Crowd

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