Compare Salesforce Knowledge vs Teamwork Desk

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comparison of Salesforce Knowledge vs. Teamwork Desk
based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 7 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 7 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.9
(Based on 7 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 7 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 8 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
3.1%
 
Internet
22.2%
Marketing and Advertising
25.0%
 
Computer Software
16.7%
Information Technology and Services
20.5%
 
Computer & Network Security
11.1%
Logistics and Supply Chain
6.8%
 
Hospital & Health Care
11.1%
Computer Software
6.8%
 
Insurance
11.1%
Internet
6.8%
 
Other
27.8%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Hospital & Health Care

Knowledge is an easy way to organize all the knowledge for your company that is easily accessible and can also help in self service.

G2 Crowd User in Publishing

I like that with a few simple clicks and a basic understanding of the website, I can filter my home page to see exactly what I need to get done and when.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
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Kate from G2 Crowd

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