Compare Salesforce Knowledge vs Teamwork Desk

See this comparison of Salesforce Knowledge vs. Teamwork Desk based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 7 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 7 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.9
(Based on 7 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 7 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 8 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
3.1%
 
Internet
22.2%
Marketing and Advertising
25.0%
 
Computer Software
16.7%
Information Technology and Services
20.5%
 
Computer & Network Security
11.1%
Logistics and Supply Chain
6.8%
 
Hospital & Health Care
11.1%
Computer Software
6.8%
 
Insurance
11.1%
Internet
6.8%
 
Other
27.8%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

G2 Crowd User

That tickets can be viewed by all, assigned to individuals, AND users can see if another user is currently typing a reply to a ticket! Also, it's free if you use less than a certain number of tickets per month.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
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