Compare Salesforce Knowledge vs Track-It!
See this
comparison of Salesforce Knowledge vs. Track-It!
based on data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Salesforce Knowledge
Free Trial Unavailable
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
Ease of Use
Ease of Use
8.1
7.8
Ease of Setup
Ease of Setup
7.5
7.3
Ease of Admin
Ease of Admin
7.8
7.8
Quality of Support
Quality of Support
8.1
7.7
Ease of Doing Business With
Ease of Doing Business With
8.3
7.9
Product Direction (% positive)
Product Direction (% positive)
8.5
5.6
Meets Requirements
Salesforce Knowledge
8.8
Track-It!
7.7
Ease of Use
Salesforce Knowledge
8.1
Track-It!
7.8
Ease of Setup
Salesforce Knowledge
7.5
Track-It!
7.3
Ease of Admin
Salesforce Knowledge
7.8
Track-It!
7.8
Quality of Support
Salesforce Knowledge
8.1
Track-It!
7.7
Ease of Doing Business With
Salesforce Knowledge
8.3
Track-It!
7.9
Product Direction (% positive)
Salesforce Knowledge
8.5
Track-It!
5.6

Features

Knowledge Share
Knowledge Base
Salesforce Knowledge
8.8
Track-It!
7.1
Searchable Articles
Salesforce Knowledge
8.8
Track-It!
6.7
Community Forums
Salesforce Knowledge
8.1
Track-It!
Not enough data available
Interactive FAQs & Forums
Salesforce Knowledge
Not enough data available
Track-It!
Not enough data available
Interaction
Web Portals
Salesforce Knowledge
8.7
Track-It!
7.6
Forum to Reponse
Salesforce Knowledge
8.7
Track-It!
6.9
Tickets and Tagging
Salesforce Knowledge
8.0
Track-It!
8.5
Live Chat
Salesforce Knowledge
7.3
Track-It!
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
45.5%
32.0%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Internet
22.2%
Information Technology and Services
13.5%
 
Computer Software
22.2%
Hospital & Health Care
9.4%
 
Insurance
11.1%
Higher Education
7.3%
 
Hospital & Health Care
11.1%
Utilities
5.2%
 
Textiles
5.6%
Law Practice
5.2%
 
Other
27.8%
Other
59.4%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

What I love about Salesforce, period, is the fact that it is such a customisable CRM. There are a multitude of facets that can be built, applied and integrated with business. what makes the knowledge area of salesforce good is the fact it can answer most...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

Bonnie B.
User in Museums and Institutions

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and...

 
Salesforce Knowledge
Most Helpful Favorable Review
G2 Crowd User in Computer Software

What I love about Salesforce, period, is the fact that it is such a customisable CRM. There are a multitude of facets that can be built, applied and integrated with business. what makes the knowledge area of salesforce good is the fact it can answer most...

Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Bonnie B.
User in Museums and Institutions

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and...

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Salesforce Knowledge
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