Compare Salesforce Knowledge vs Track-It!

See this comparison of Salesforce Knowledge vs. Track-It! based on data from user reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Track-It! rates 3.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets Requirements
Meets RequirementsNot enough data available
7.9
(Based on 64 reviews)
Ease of Use
Ease of UseNot enough data available
7.9
(Based on 64 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.5
(Based on 39 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.0
(Based on 41 reviews)
Quality of Support
Quality of SupportNot enough data available
7.9
(Based on 50 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.0
(Based on 39 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
5.7
(Based on 63 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
13.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
55.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.0%
31.3%
 
Computer Software
33.3%
Information Technology and Services
13.8%
 
Computer & Network Security
22.2%
Hospital & Health Care
10.3%
 
Internet
22.2%
Utilities
5.7%
 
Insurance
22.2%
Higher Education
5.7%
 
Law Practice
5.7%
 
Other
0.0%
Other
58.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

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Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

 
 No screenshots provided.
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.