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Compare Salesforce Knowledge vs Track-It!

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comparison of Salesforce Knowledge vs. Track-It!
based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 7 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 7 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.9
(Based on 7 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 7 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 8 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
31.9%
 
Internet
22.2%
Information Technology and Services
14.3%
 
Computer Software
16.7%
Hospital & Health Care
9.9%
 
Computer & Network Security
11.1%
Utilities
5.5%
 
Hospital & Health Care
11.1%
Higher Education
5.5%
 
Insurance
11.1%
Law Practice
5.5%
 
Other
27.8%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

 
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