Compare Salesforce Knowledge vs Track-It!

See this comparison of Salesforce Knowledge vs. Track-It! based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Track-It! rates 3.6/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 7 reviews)
7.9
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 7 reviews)
8.0
(Based on 65 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.9
(Based on 7 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
7.9
(Based on 51 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 7 reviews)
8.1
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 8 reviews)
5.7
(Based on 64 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
13.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
55.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
30.9%
 
Internet
22.2%
Information Technology and Services
13.5%
 
Computer Software
16.7%
Hospital & Health Care
10.1%
 
Computer & Network Security
11.1%
Utilities
5.6%
 
Hospital & Health Care
11.1%
Higher Education
5.6%
 
Insurance
11.1%
Law Practice
5.6%
 
Other
27.8%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

I like Salesforce Knowledge user interface

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

 
 No screenshots provided.
Request More InformationRequest More InformationRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.