Compare Salesforce Knowledge vs UseResponse

See this comparison of Salesforce Knowledge vs. UseResponse based on data from user reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets Requirements
Meets RequirementsNot enough data available
9.2
(Based on 13 reviews)
Ease of Use
Ease of UseNot enough data available
9.4
(Based on 13 reviews)
Ease of Setup
Ease of SetupNot enough data available
9.3
(Based on 11 reviews)
Ease of Admin
Ease of AdminNot enough data available
9.3
(Based on 11 reviews)
Quality of Support
Quality of SupportNot enough data available
9.9
(Based on 13 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.9
(Based on 11 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.0%
14.3%
 
Computer Software
33.3%
Information Technology and Services
26.3%
 
Computer & Network Security
22.2%
Internet
10.5%
 
Internet
22.2%
Computer Software
10.5%
 
Insurance
22.2%
Financial Services
10.5%
 
Semiconductors
10.5%
 
Other
0.0%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

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Geo L.
Executive Sponsor in Consumer Goods

UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to mention with great agility. It is also very cost competitive compared to other vendors.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

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Kapil M.
Administrator in Financial Services

You can t dislike this continuously improving service cos we post the dislikes on the feedback panel and it gets resolved in the next update.

 
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Kate avatar
Kate from G2 Crowd

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