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Compare Salesforce Knowledge vs UseResponse

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comparison of Salesforce Knowledge vs. UseResponse
based on data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 7 reviews)
9.1
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 7 reviews)
9.4
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 6 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 6 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
9.9
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 6 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 8 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
45.5%
13.3%
 
Internet
22.2%
Information Technology and Services
25.0%
 
Computer Software
22.2%
Semiconductors
10.0%
 
Insurance
11.1%
Internet
10.0%
 
Hospital & Health Care
11.1%
Higher Education
10.0%
 
Textiles
5.6%
Financial Services
10.0%
 
Other
27.8%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

All the resources you need and easy to find info all in one place

Emily W.
User in Higher Education

It helps to organize ideas and share them through UseResponse. The layout is very flexible and the social integration and content analyzing features that they provide for it are at par. I would say it is value for money! Their support is also a big plus,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Jamyn S.
Administrator in Computer Software

I don't really have any complaints about the product.

 
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Kate from G2 Crowd

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