See this comparison of Salesforce Knowledge vs. UseResponse based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 10 reviews
Based on 14 reviews
$3000+ per solution
$899 one-time fee
$15 per agent, per month
|Meets RequirementsSee More|
|Ease of UseSee More|
|Ease of SetupSee More|
|Ease of AdminSee More|
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|Product Direction (% positive)See More|
(Based on 8 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Computer & Network Security
Hospital & Health Care
|Most Helpful Favorable Review|
G2 Crowd User in Computer & Network Security
Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.
G2 Crowd User in Computer Software
The integrated helpdesk experience with a highly intuitive user interface.
|Most Helpful Critical Review|
G2 Crowd User in Internet
Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...
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