Compare Salesforce Knowledge vs UseResponse

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comparison of Salesforce Knowledge vs. UseResponse
based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 7 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 7 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.9
(Based on 7 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 7 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 8 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
14.3%
 
Internet
22.2%
Information Technology and Services
26.3%
 
Computer Software
16.7%
Internet
10.5%
 
Computer & Network Security
11.1%
Computer Software
10.5%
 
Hospital & Health Care
11.1%
Financial Services
10.5%
 
Insurance
11.1%
Semiconductors
10.5%
 
Other
27.8%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Hospital & Health Care

Knowledge is an easy way to organize all the knowledge for your company that is easily accessible and can also help in self service.

G2 Crowd User in Computer & Network Security

UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them. They replied to me basically 24/7, no matter whether I was based in...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

 
 No screenshots provided.
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Kate from G2 Crowd

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