Compare Salesforce Knowledge vs Vision Helpdesk
See this
comparison of Salesforce Knowledge vs. Vision Helpdesk
based on data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Vision Helpdesk rates 4.7/5 stars with 46 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12 per staff per mo billed annually
 
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Salesforce Knowledge
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
9.2
Ease of Use
Ease of Use
8.1
8.9
Ease of Setup
Ease of Setup
7.5
8.8
Ease of Admin
Ease of Admin
7.8
9.2
Quality of Support
Quality of Support
8.1
9.6
Ease of Doing Business With
Ease of Doing Business With
8.3
9.6
Product Direction (% positive)
Product Direction (% positive)
8.5
9.5
Meets Requirements
Salesforce Knowledge
8.8
Vision Helpdesk
9.2
Ease of Use
Salesforce Knowledge
8.1
Vision Helpdesk
8.9
Ease of Setup
Salesforce Knowledge
7.5
Vision Helpdesk
8.8
Ease of Admin
Salesforce Knowledge
7.8
Vision Helpdesk
9.2
Quality of Support
Salesforce Knowledge
8.1
Vision Helpdesk
9.6
Ease of Doing Business With
Salesforce Knowledge
8.3
Vision Helpdesk
9.6
Product Direction (% positive)
Salesforce Knowledge
8.5
Vision Helpdesk
9.5

Features

Knowledge Share
Knowledge Base
Salesforce Knowledge
8.8
Vision Helpdesk
9.2
Searchable Articles
Salesforce Knowledge
8.8
Vision Helpdesk
8.9
Community Forums
Salesforce Knowledge
8.1
Vision Helpdesk
8.3
Interactive FAQs & Forums
Salesforce Knowledge
Not enough data available
Vision Helpdesk
8.3
Interaction
Web Portals
Salesforce Knowledge
8.7
Vision Helpdesk
8.9
Forum to Reponse
Salesforce Knowledge
8.7
Vision Helpdesk
9.2
Tickets and Tagging
Salesforce Knowledge
8.0
Vision Helpdesk
8.9
Live Chat
Salesforce Knowledge
7.3
Vision Helpdesk
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
63.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
28.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
45.5%
8.7%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%

Reviewers' Industry

 
Internet
22.2%
Non-Profit Organization Management
26.3%
 
Computer Software
22.2%
Internet
14.0%
 
Insurance
11.1%
Information Technology and Services
12.3%
 
Hospital & Health Care
11.1%
Individual & Family Services
5.3%
 
Textiles
5.6%
Education Management
5.3%
 
Other
27.8%
Other
36.8%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Whitney T.
Administrator in Building Materials

Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

G2 Crowd User

Everything was a bit slow and buggy at times.

 
Salesforce Knowledge
Most Helpful Favorable Review
Whitney T.
Administrator in Building Materials

Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.

Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Screenshots

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Salesforce Knowledge
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