Compare Salesforce Knowledge vs Vision Helpdesk

See this comparison of Salesforce Knowledge vs. Vision Helpdesk based on data from user reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Vision Helpdesk rates 4.8/5 stars with 38 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Help Desk
$7 per staff per mo
 
Satellite Desk
$14 per staff per mo
 
Service Desk
$21 per staff per mo
 
Free Trial
Free Trial
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Meets Requirements
Meets RequirementsNot enough data available
9.3
(Based on 38 reviews)
Ease of Use
Ease of UseNot enough data available
9.3
(Based on 38 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.9
(Based on 36 reviews)
Ease of Admin
Ease of AdminNot enough data available
9.3
(Based on 36 reviews)
Quality of Support
Quality of SupportNot enough data available
9.7
(Based on 38 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.7
(Based on 36 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
9.7
(Based on 38 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
63.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
26.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.0%
10.5%
 
Computer Software
33.3%
Non-Profit Organization Management
22.2%
 
Computer & Network Security
22.2%
Internet
17.8%
 
Internet
22.2%
Information Technology and Services
11.1%
 
Insurance
22.2%
Education Management
6.7%
 
Computer Software
4.4%
 
Other
0.0%
Other
37.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

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William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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Kate avatar
Kate from G2 Crowd

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