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Compare Salesforce Knowledge vs Vision Helpdesk

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comparison of Salesforce Knowledge vs. Vision Helpdesk
based on data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter Help Desk
$12 per staff per mo billed annually
 
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 7 reviews)
9.3
(Based on 44 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 7 reviews)
9.1
(Based on 44 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 6 reviews)
8.9
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 6 reviews)
9.3
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
9.7
(Based on 43 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 6 reviews)
9.7
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 8 reviews)
9.8
(Based on 44 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
45.5%
9.1%
 
Internet
22.2%
Non-Profit Organization Management
25.5%
 
Computer Software
22.2%
Internet
14.5%
 
Insurance
11.1%
Information Technology and Services
12.7%
 
Hospital & Health Care
11.1%
Individual & Family Services
5.5%
 
Textiles
5.6%
Education Management
5.5%
 
Other
27.8%
Other
36.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

G2 Crowd User

Everything was a bit slow and buggy at times.

 
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Kate from G2 Crowd

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