Compare Salesforce Knowledge vs Vision Helpdesk

See this comparison of Salesforce Knowledge vs. Vision Helpdesk based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Vision Helpdesk rates 4.7/5 stars with 41 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter Help Desk
$12 per staff per mo billed annually
 
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
 Request More InformationRequest More InformationRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 7 reviews)
9.3
(Based on 41 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 7 reviews)
9.2
(Based on 41 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.9
(Based on 7 reviews)
8.9
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
9.3
(Based on 39 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
9.7
(Based on 40 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 7 reviews)
9.7
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 8 reviews)
9.7
(Based on 41 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
61.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
29.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
9.8%
 
Internet
22.2%
Non-Profit Organization Management
20.0%
 
Computer Software
16.7%
Internet
16.0%
 
Computer & Network Security
11.1%
Information Technology and Services
14.0%
 
Hospital & Health Care
11.1%
Education Management
6.0%
 
Insurance
11.1%
Individual & Family Services
6.0%
 
Other
27.8%
Other
38.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

I like Salesforce Knowledge user interface

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

G2 Crowd User

Everything was a bit slow and buggy at times.

 
 No screenshots provided.
Request More InformationRequest More InformationRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.