Compare Salesforce Knowledge vs Whatfix

See this comparison of Salesforce Knowledge vs. Whatfix based on data from user reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Whatfix rates 4.8/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets Requirements
Meets RequirementsNot enough data available
8.9
(Based on 28 reviews)
Ease of Use
Ease of UseNot enough data available
9.0
(Based on 28 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.4
(Based on 24 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.5
(Based on 24 reviews)
Quality of Support
Quality of SupportNot enough data available
10.0
(Based on 28 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.6
(Based on 24 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
9.6
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
56.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
26.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.0%
16.7%
 
Computer Software
33.3%
Computer Software
28.9%
 
Computer & Network Security
22.2%
Information Technology and Services
15.8%
 
Internet
22.2%
Consumer Goods
10.5%
 
Insurance
22.2%
Internet
7.9%
 
Cosmetics
5.3%
 
Other
0.0%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

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Tony B.
Administrator in Consumer Goods

Everything. The console is very easy to navigate. Workflows can be created and launched in a matter of minutes. The team provides immediate support. And a huge bonus is that you have customized reports and dashboards within GTM after a quick set up.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

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Eric W.
Administrator in Music

The flows are quite easy to build, but you still have to write hard code in their integrations panel to make the flows show up in your application as desired. While I did have a lot of help and support from their staff, it did add to the learning curve and...

 
 No screenshots provided.
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.