Compare Salesforce Knowledge vs Whatfix

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comparison of Salesforce Knowledge vs. Whatfix
based on data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Whatfix rates 4.8/5 stars with 40 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 7 reviews)
9.0
(Based on 38 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 7 reviews)
9.1
(Based on 38 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 6 reviews)
8.4
(Based on 32 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 6 reviews)
8.6
(Based on 32 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
9.9
(Based on 38 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 6 reviews)
9.4
(Based on 32 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 8 reviews)
9.7
(Based on 37 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
47.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
30.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
45.5%
22.5%
 
Internet
22.2%
Computer Software
29.4%
 
Computer Software
22.2%
Information Technology and Services
17.6%
 
Insurance
11.1%
Consumer Goods
9.8%
 
Hospital & Health Care
11.1%
Internet
5.9%
 
Textiles
5.6%
Telecommunications
3.9%
 
Other
27.8%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

Shai O.
Administrator in Internet

Easy to use and operate. building a flow is fast and easy. The system capabilities are flexible and vast. Whatfik team is very responsive and helpful - resolving every challenge quickly and efficiently.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Mohit j.
Administrator in Information Technology and Services

- I would like to see deep analytics of how my guides are being viewed - Not Availabie on mobile platforms

 
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Kate from G2 Crowd

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