Compare Salesforce Knowledge vs Whatfix

See this comparison of Salesforce Knowledge vs. Whatfix based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Whatfix rates 4.8/5 stars with 33 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 7 reviews)
8.9
(Based on 31 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 7 reviews)
9.0
(Based on 31 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.9
(Based on 7 reviews)
8.4
(Based on 26 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.5
(Based on 26 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
10.0
(Based on 31 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 7 reviews)
9.5
(Based on 26 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 8 reviews)
9.7
(Based on 30 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
51.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
30.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
18.2%
 
Internet
22.2%
Computer Software
33.3%
 
Computer Software
16.7%
Information Technology and Services
14.3%
 
Computer & Network Security
11.1%
Consumer Goods
9.5%
 
Hospital & Health Care
11.1%
Internet
7.1%
 
Insurance
11.1%
Cosmetics
4.8%
 
Other
27.8%
Other
31.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

G2 Crowd User in Human Resources

It saves my company's over all over head cost of customer support expenses and makes it a easy implementation of our company's HR & Talent Management ERP Software. As we have domestic and global user base, we can very well manage making use of Whatfix...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

G2 Crowd User in Medical Devices

We’d like to see more robust life cycle management capabilities to support versioning control, testing, and deployment. Update: October 2016. Some of the enhancements to the product over the summer have really helped in this regard, such as the improved...

 
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