Compare Salesforce Knowledge vs Whatfix

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comparison of Salesforce Knowledge vs. Whatfix
based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Whatfix rates 4.7/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 7 reviews)
9.0
(Based on 33 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 7 reviews)
9.0
(Based on 33 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.9
(Based on 7 reviews)
8.4
(Based on 27 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.6
(Based on 27 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
10.0
(Based on 33 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 7 reviews)
9.4
(Based on 27 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 8 reviews)
9.7
(Based on 32 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
51.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
20.0%
 
Internet
22.2%
Computer Software
30.4%
 
Computer Software
16.7%
Information Technology and Services
17.4%
 
Computer & Network Security
11.1%
Consumer Goods
8.7%
 
Hospital & Health Care
11.1%
Internet
6.5%
 
Insurance
11.1%
Cosmetics
4.3%
 
Other
27.8%
Other
32.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

I like Salesforce Knowledge user interface

Rakesh K.
Executive Sponsor in Computer Software

Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

G2 Crowd User in Computer Software

It could be more user friendly. Once you get the hang of it though no problems.

 
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