Compare Salesforce Knowledge vs Zendesk

See this comparison of Salesforce Knowledge vs. Zendesk Support based on data from user reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Zendesk Support rates 4.2/5 stars with 953 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets Requirements
Meets RequirementsNot enough data available
8.7
(Based on 881 reviews)
Ease of Use
Ease of UseNot enough data available
8.6
(Based on 884 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.3
(Based on 435 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.4
(Based on 452 reviews)
Quality of Support
Quality of SupportNot enough data available
8.5
(Based on 738 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 422 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
7.9
(Based on 879 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.0%
15.1%
 
Computer Software
33.3%
Computer Software
20.1%
 
Computer & Network Security
22.2%
Information Technology and Services
14.2%
 
Internet
22.2%
Internet
12.2%
 
Insurance
22.2%
Marketing and Advertising
6.5%
 
Retail
3.1%
 
Other
0.0%
Other
43.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

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Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

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Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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