Compare Salesforce Knowledge vs Zendesk Support

See this comparison of Salesforce Knowledge vs. Zendesk Support based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Zendesk Support rates 4.2/5 stars with 1032 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 7 reviews)
8.7
(Based on 949 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 7 reviews)
8.7
(Based on 953 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.9
(Based on 7 reviews)
8.3
(Based on 464 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.4
(Based on 482 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
8.5
(Based on 801 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 7 reviews)
8.6
(Based on 451 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 8 reviews)
8.0
(Based on 947 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
38.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
46.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
15.2%
 
Internet
22.2%
Computer Software
19.8%
 
Computer Software
16.7%
Information Technology and Services
14.7%
 
Computer & Network Security
11.1%
Internet
11.7%
 
Hospital & Health Care
11.1%
Marketing and Advertising
6.0%
 
Insurance
11.1%
Telecommunications
3.1%
 
Other
27.8%
Other
44.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

I like Salesforce Knowledge user interface

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 No screenshots provided.
 No videos provided.

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

Request More InformationRequest More InformationAsk Zendesk a QuestionContact Zendesk
Kate from G2 Crowd

Need help?

I can help.