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Compare Salesforce Knowledge vs Zendesk Support

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comparison of Salesforce Knowledge vs. Zendesk Support
based on data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Zendesk Support rates 4.2/5 stars with 1,256 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 7 reviews)
8.7
(Based on 1,149 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 7 reviews)
8.7
(Based on 1,153 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 6 reviews)
8.3
(Based on 552 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 6 reviews)
8.4
(Based on 574 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
8.5
(Based on 974 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 6 reviews)
8.6
(Based on 537 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 8 reviews)
7.9
(Based on 1,145 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
45.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
45.5%
16.2%
 
Internet
22.2%
Computer Software
18.9%
 
Computer Software
22.2%
Information Technology and Services
15.0%
 
Insurance
11.1%
Internet
10.9%
 
Hospital & Health Care
11.1%
Marketing and Advertising
5.3%
 
Textiles
5.6%
Telecommunications
3.4%
 
Other
27.8%
Other
46.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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