Compare Salesforce Knowledge vs Zendesk Support
See this
comparison of Salesforce Knowledge vs. Zendesk Support
based on data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Zendesk Support rates 4.2/5 stars with 1,448 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial Unavailable
Free Trial
Salesforce Knowledge
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
Ease of Use
Ease of Use
8.1
8.6
Ease of Setup
Ease of Setup
7.5
8.2
Ease of Admin
Ease of Admin
7.8
8.3
Quality of Support
Quality of Support
8.1
8.3
Ease of Doing Business With
Ease of Doing Business With
8.3
8.4
Product Direction (% positive)
Product Direction (% positive)
8.5
7.6
Meets Requirements
Salesforce Knowledge
8.8
Zendesk Support
8.6
Ease of Use
Salesforce Knowledge
8.1
Zendesk Support
8.6
Ease of Setup
Salesforce Knowledge
7.5
Zendesk Support
8.2
Ease of Admin
Salesforce Knowledge
7.8
Zendesk Support
8.3
Quality of Support
Salesforce Knowledge
8.1
Zendesk Support
8.3
Ease of Doing Business With
Salesforce Knowledge
8.3
Zendesk Support
8.4
Product Direction (% positive)
Salesforce Knowledge
8.5
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Salesforce Knowledge
8.8
Zendesk Support
8.6
Searchable Articles
Salesforce Knowledge
8.8
Zendesk Support
8.6
Community Forums
Salesforce Knowledge
8.1
Zendesk Support
8.2
Interactive FAQs & Forums
Salesforce Knowledge
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Salesforce Knowledge
8.7
Zendesk Support
8.6
Forum to Reponse
Salesforce Knowledge
8.7
Zendesk Support
8.4
Tickets and Tagging
Salesforce Knowledge
8.0
Zendesk Support
8.9
Live Chat
Salesforce Knowledge
7.3
Zendesk Support
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
45.5%
16.3%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Internet
22.2%
Computer Software
17.8%
 
Computer Software
22.2%
Information Technology and Services
15.3%
 
Insurance
11.1%
Internet
10.3%
 
Hospital & Health Care
11.1%
Marketing and Advertising
4.9%
 
Textiles
5.6%
Telecommunications
3.2%
 
Other
27.8%
Other
48.5%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.2%
Other
48.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Whitney T.
Administrator in Building Materials

Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Salesforce Knowledge
Most Helpful Favorable Review
Whitney T.
Administrator in Building Materials

Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.

Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

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Salesforce Knowledge
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