|Meets RequirementsSee More|
(Based on 1,149 reviews)
|Ease of UseSee More|
(Based on 1,153 reviews)
|Ease of SetupSee More|
(Based on 552 reviews)
|Ease of AdminSee More|
(Based on 574 reviews)
|Quality of SupportSee More|
(Based on 974 reviews)
|Ease of Doing Business WithSee More|
(Based on 537 reviews)
|Product Direction (% positive)See More|
(Based on 8 reviews)
(Based on 1,145 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Hospital & Health Care
Marketing and Advertising
|Most Helpful Favorable Review|
G2 Crowd User in Computer & Network Security
Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
|Most Helpful Critical Review|
G2 Crowd User in Internet
Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...
After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...
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