|Meets RequirementsSee More|
(Based on 640 reviews)
|Ease of UseSee More|
(Based on 641 reviews)
|Ease of SetupSee More|
(Based on 509 reviews)
|Ease of AdminSee More|
(Based on 510 reviews)
|Quality of SupportSee More|
(Based on 578 reviews)
|Ease of Doing Business WithSee More|
(Based on 475 reviews)
|Product Direction (% positive)See More|
(Based on 8 reviews)
(Based on 634 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Hospital & Health Care
Marketing and Advertising
|Most Helpful Favorable Review|
G2 Crowd User in Computer & Network Security
Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.
The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...
|Most Helpful Critical Review|
G2 Crowd User in Internet
Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...
G2 Crowd User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
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