Compare Salesforce Knowledge vs Zoho Desk

See this comparison of Salesforce Knowledge vs. Zoho Desk based on data from user reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Zoho Desk rates 4.3/5 stars with 479 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Meets Requirements
Meets RequirementsNot enough data available
8.6
(Based on 443 reviews)
Ease of Use
Ease of UseNot enough data available
8.6
(Based on 443 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.4
(Based on 348 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.6
(Based on 350 reviews)
Quality of Support
Quality of SupportNot enough data available
8.2
(Based on 400 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 326 reviews)
Product Direction (% positive)
Product Direction (% positive)Not enough data available
8.8
(Based on 435 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
19.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.0%
7.6%
 
Computer Software
33.3%
Information Technology and Services
25.6%
 
Computer & Network Security
22.2%
Computer Software
11.2%
 
Internet
22.2%
Internet
4.6%
 
Insurance
22.2%
Marketing and Advertising
4.3%
 
Telecommunications
4.1%
 
Other
0.0%
Other
50.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

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János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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