Compare Salesforce Knowledge vs Zoho Desk
See this
comparison of Salesforce Knowledge vs. Zoho Desk
based on data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Zoho Desk rates 4.3/5 stars with 1,020 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
FREE
$0
/agent/month
 
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
$25
/agent/month
 
Free Trial Unavailable
Free Trial
Salesforce Knowledge
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
Ease of Use
Ease of Use
8.1
8.5
Ease of Setup
Ease of Setup
7.5
8.2
Ease of Admin
Ease of Admin
7.8
8.4
Quality of Support
Quality of Support
8.1
8.2
Ease of Doing Business With
Ease of Doing Business With
8.3
8.5
Product Direction (% positive)
Product Direction (% positive)
8.5
8.7
Meets Requirements
Salesforce Knowledge
8.8
Zoho Desk
8.7
Ease of Use
Salesforce Knowledge
8.1
Zoho Desk
8.5
Ease of Setup
Salesforce Knowledge
7.5
Zoho Desk
8.2
Ease of Admin
Salesforce Knowledge
7.8
Zoho Desk
8.4
Quality of Support
Salesforce Knowledge
8.1
Zoho Desk
8.2
Ease of Doing Business With
Salesforce Knowledge
8.3
Zoho Desk
8.5
Product Direction (% positive)
Salesforce Knowledge
8.5
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Salesforce Knowledge
8.8
Zoho Desk
8.6
Searchable Articles
Salesforce Knowledge
8.8
Zoho Desk
8.6
Community Forums
Salesforce Knowledge
8.1
Zoho Desk
8.3
Interactive FAQs & Forums
Salesforce Knowledge
Not enough data available
Zoho Desk
8.3
Interaction
Web Portals
Salesforce Knowledge
8.7
Zoho Desk
8.4
Forum to Reponse
Salesforce Knowledge
8.7
Zoho Desk
8.4
Tickets and Tagging
Salesforce Knowledge
8.0
Zoho Desk
8.7
Live Chat
Salesforce Knowledge
7.3
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
71.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
22.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
45.5%
5.8%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.4%
Enterprise
5.8%

Reviewers' Industry

 
Internet
22.2%
Information Technology and Services
24.3%
 
Computer Software
22.2%
Computer Software
10.8%
 
Insurance
11.1%
Marketing and Advertising
4.1%
 
Hospital & Health Care
11.1%
Internet
4.0%
 
Textiles
5.6%
Telecommunications
3.9%
 
Other
27.8%
Other
52.9%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.8%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

It is very well integrated within the Salesforce Service Cloud, making it a good option when using it for customer support. Information is easy to access and timely delivered with the predictive articles system, and having support agents submitting their...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Salesforce Knowledge
Most Helpful Favorable Review
G2 Crowd User

It is very well integrated within the Salesforce Service Cloud, making it a good option when using it for customer support. Information is easy to access and timely delivered with the predictive articles system, and having support agents submitting their...

Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 No screenshots provided
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Salesforce Knowledge
No screenshots provided

Videos

 No videos provided
Salesforce Knowledge
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
Salesforce Knowledge
No downloads provided
Zoho Desk
No downloads provided
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