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Compare Salesforce Knowledge vs Zoho Desk

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comparison of Salesforce Knowledge vs. Zoho Desk
based on data from user reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Zoho Desk rates 4.3/5 stars with 698 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 7 reviews)
8.7
(Based on 640 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 7 reviews)
8.6
(Based on 641 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 6 reviews)
8.3
(Based on 509 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 6 reviews)
8.6
(Based on 510 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
8.3
(Based on 578 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 6 reviews)
8.6
(Based on 475 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 8 reviews)
8.9
(Based on 634 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.1%
71.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
21.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
45.5%
6.8%
 
Internet
22.2%
Information Technology and Services
25.3%
 
Computer Software
22.2%
Computer Software
10.8%
 
Insurance
11.1%
Internet
4.4%
 
Hospital & Health Care
11.1%
Telecommunications
4.1%
 
Textiles
5.6%
Marketing and Advertising
4.0%
 
Other
27.8%
Other
51.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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 No videos provided.
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Kate from G2 Crowd

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