Compare Salesforce Knowledge vs Zoho Desk

See this comparison of Salesforce Knowledge vs. Zoho Desk based on data from user reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Zoho Desk rates 4.3/5 stars with 509 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 7 reviews)
8.6
(Based on 469 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 7 reviews)
8.6
(Based on 469 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.9
(Based on 7 reviews)
8.3
(Based on 369 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.6
(Based on 371 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 7 reviews)
8.2
(Based on 420 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 7 reviews)
8.6
(Based on 345 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.4
(Based on 8 reviews)
8.8
(Based on 460 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0.0%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
20.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
50.0%
7.2%
 
Internet
22.2%
Information Technology and Services
26.4%
 
Computer Software
16.7%
Computer Software
10.9%
 
Computer & Network Security
11.1%
Marketing and Advertising
4.5%
 
Hospital & Health Care
11.1%
Internet
4.3%
 
Insurance
11.1%
Telecommunications
4.0%
 
Other
27.8%
Other
49.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

I like Salesforce Knowledge user interface

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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 No videos provided.
 No downloads provided.No downloads provided.
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