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Compare Salesforce Service Cloud vs SnapEngage

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comparison of Salesforce Service Cloud vs. SnapEngage
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,417 reviews. SnapEngage rates 4.5/5 stars with 126 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Essentials
From $16 per user / per month
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Professional
From $26 per user / per month
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Enterprise
From $40 per user / per month
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,272 reviews)
8.8
(Based on 122 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,273 reviews)
9.3
(Based on 124 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 554 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 561 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,119 reviews)
9.2
(Based on 113 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 548 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,254 reviews)
8.7
(Based on 122 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.6%
43.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.1%
47.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
9.6%
 
Computer Software
14.8%
Information Technology and Services
14.6%
 
Information Technology and Services
14.7%
Computer Software
14.6%
 
Internet
8.4%
Financial Services
5.3%
 
Hospital & Health Care
3.7%
Telecommunications
4.6%
 
Financial Services
3.3%
Insurance
4.6%
 
Other
54.9%
Other
56.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

 
 
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Kate from G2 Crowd

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