G2 Crowd builds the world's largest business commerce platform fueled by $100M in funding šŸš€

Compare Salesforce Service Cloud vs SnapEngage

See this

comparison of Salesforce Service Cloud vs. SnapEngage
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,390 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,246 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1,248 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 562 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 572 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,101 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 557 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 1,230 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.8%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.3%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.9%
9.8%
 
Computer Software
15.8%
Computer Software
14.9%
 
Information Technology and Services
15.4%
Information Technology and Services
14.2%
 
Internet
8.5%
Financial Services
5.4%
 
Financial Services
3.7%
Insurance
4.7%
 
Hospital & Health Care
3.5%
Telecommunications
4.7%
 
Other
53.2%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

 
 No downloads provided.No downloads provided.
Ask SF Service Cloud a QuestionContact SF Service CloudAsk SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

Need help?

I can help.