Compare Salesforce Service Cloud vs SnapEngage

See this comparison of Salesforce Service Cloud vs. SnapEngage based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,351 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,211 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1,213 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 549 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 559 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,068 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 545 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 1,197 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.7%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.8%
9.8%
 
Computer Software
16.1%
Computer Software
14.9%
 
Information Technology and Services
15.1%
Information Technology and Services
14.2%
 
Internet
8.6%
Financial Services
5.4%
 
Financial Services
3.7%
Insurance
4.7%
 
Hospital & Health Care
3.5%
Telecommunications
4.7%
 
Other
53.1%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

 
 
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Kate from G2 Crowd

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