Compare SF Service Cloud vs SnapEngage

See this comparison of Salesforce Service Cloud vs. SnapEngage based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. SnapEngage rates 4.5/5 stars with 121 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1014 reviews)
8.8
(Based on 117 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1014 reviews)
9.3
(Based on 119 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 467 reviews)
9.0
(Based on 78 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 475 reviews)
9.0
(Based on 77 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 887 reviews)
9.2
(Based on 108 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 463 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1000 reviews)
8.7
(Based on 117 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
27.5%
42.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.0%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.5%
10.0%
 
Computer Software
17.2%
Computer Software
15.1%
 
Information Technology and Services
13.7%
Information Technology and Services
14.4%
 
Internet
9.6%
Financial Services
5.5%
 
Hospital & Health Care
3.5%
Telecommunications
4.8%
 
Non-Profit Organization Management
3.5%
Insurance
4.1%
 
Other
52.4%
Other
56.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

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Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

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Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

 
 
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Kate from G2 Crowd

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