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Compare Salesforce Service Cloud vs Solvvy

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comparison of Salesforce Service Cloud vs. Solvvy
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,347 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Salesforce Service Cloud
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Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,347 reviews
Optimized for quick response
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
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Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,215 reviews)
9.0
(Based on 20 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,216 reviews)
9.3
(Based on 20 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 534 reviews)
9.1
(Based on 19 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 541 reviews)
9.3
(Based on 20 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,067 reviews)
9.5
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 527 reviews)
9.7
(Based on 20 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,199 reviews)
10.0
(Based on 20 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
26.2%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.3%
0.0%
 
Computer Software
15.1%
Internet
31.3%
 
Information Technology and Services
14.7%
Computer Software
28.1%
 
Internet
8.7%
Retail
15.6%
 
Hospital & Health Care
3.6%
Computer Networking
6.3%
 
Financial Services
3.5%
Consumer Electronics
6.3%
 
Other
54.4%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

G2 Crowd User in Computer Software

ability to be our own admin to add or remove team members to access training or the dashboard.

 
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Kate from G2 Crowd

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