Compare SF Service Cloud vs Solvvy

See this comparison of Salesforce Service Cloud vs. Solvvy based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1203 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1082 reviews)
8.8
(Based on 15 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1083 reviews)
9.5
(Based on 15 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 491 reviews)
9.3
(Based on 14 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 499 reviews)
9.3
(Based on 15 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 951 reviews)
9.7
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 489 reviews)
9.7
(Based on 15 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1069 reviews)
10.0
(Based on 15 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
26.9%
14.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.6%
85.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.5%
0.0%
 
Computer Software
16.7%
Internet
45.5%
 
Information Technology and Services
14.6%
Computer Software
27.3%
 
Internet
9.0%
Computer Networking
9.1%
 
Hospital & Health Care
3.5%
Food & Beverages
4.5%
 
Non-Profit Organization Management
3.3%
Health, Wellness and Fitness
4.5%
 
Other
52.8%
Other
9.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Ros H.
Administrator in Computer Software

Implementing the v2 modal has required a fair amount of custom work to integrate with Service Cloud - which the Solvvy team have really helped out with, mind. v1 was simply a matter of adding a code snippet to an existing form, whereas with v2, we've needed...

 
 
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Kate from G2 Crowd

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