Compare SF Service Cloud vs Solvvy

See this comparison of Salesforce Service Cloud vs. Solvvy based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Solvvy rates 4.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1015 reviews)
9.3
(Based on 10 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1015 reviews)
9.9
(Based on 10 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 467 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 475 reviews)
9.6
(Based on 10 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 888 reviews)
10.0
(Based on 10 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 463 reviews)
10.0
(Based on 10 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1001 reviews)
10.0
(Based on 10 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
27.5%
11.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.1%
88.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.4%
0.0%
 
Computer Software
17.2%
Computer Software
42.9%
 
Information Technology and Services
13.7%
Internet
28.6%
 
Internet
9.6%
Food & Beverages
7.1%
 
Hospital & Health Care
3.5%
Computer Networking
7.1%
 
Non-Profit Organization Management
3.5%
Retail
7.1%
 
Other
52.5%
Other
7.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

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Mark B.
Administrator in Computer Software

Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
 
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Kate avatar
Kate from G2 Crowd

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