Compare Salesforce Service Cloud vs Solvvy

See this comparison of Salesforce Service Cloud vs. Solvvy based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,351 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,211 reviews)
8.8
(Based on 15 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1,213 reviews)
9.5
(Based on 15 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 549 reviews)
9.3
(Based on 14 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 559 reviews)
9.3
(Based on 15 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,068 reviews)
9.7
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 545 reviews)
9.7
(Based on 15 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 1,197 reviews)
10.0
(Based on 15 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.7%
14.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
85.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.8%
0.0%
 
Computer Software
16.1%
Internet
45.5%
 
Information Technology and Services
15.1%
Computer Software
27.3%
 
Internet
8.6%
Computer Networking
9.1%
 
Financial Services
3.7%
Food & Beverages
4.5%
 
Hospital & Health Care
3.5%
Health, Wellness and Fitness
4.5%
 
Other
53.1%
Other
9.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Delano M.
Administrator in Internet

We've had Solvvy active for almost a year and it has been integral to our organization's success. We had made a decision to make a real effort towards self-service as an initiative and after reviewing various solutions decided on Solvvy. One main factor...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

G2 Crowd User in Computer Software

ability to be our own admin to add or remove team members to access training or the dashboard.

 
 
Ask SF Service Cloud a QuestionContact SF Service CloudAsk Solvvy a QuestionContact Solvvy
Kate from G2 Crowd

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