Compare Salesforce Service Cloud vs Solvvy

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comparison of Salesforce Service Cloud vs. Solvvy
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,475 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Salesforce Service Cloud
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Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,475 reviews
Optimized for quick response
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
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Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,321 reviews)
9.0
(Based on 20 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,323 reviews)
9.3
(Based on 20 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 580 reviews)
9.1
(Based on 19 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 585 reviews)
9.3
(Based on 20 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,164 reviews)
9.5
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 570 reviews)
9.7
(Based on 20 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,303 reviews)
10.0
(Based on 20 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.3%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.8%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.0%
0.0%
 
Information Technology and Services
14.6%
Internet
31.3%
 
Computer Software
14.6%
Computer Software
28.1%
 
Internet
8.2%
Retail
15.6%
 
Hospital & Health Care
3.6%
Consumer Electronics
6.3%
 
Financial Services
3.4%
Computer Networking
6.3%
 
Other
55.6%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

G2 Crowd User

I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base.

 
 
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Kate from G2 Crowd

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