Compare SF Service Cloud vs Talkus

See this comparison of Salesforce Service Cloud vs. Talkus based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1130 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1019 reviews)
9.0
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1019 reviews)
9.3
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 469 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 477 reviews)
8.9
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 892 reviews)
9.4
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 465 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1005 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
27.4%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.1%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.5%
8.3%
 
Computer Software
17.1%
Internet
25.0%
 
Information Technology and Services
14.0%
Logistics and Supply Chain
16.7%
 
Internet
9.5%
Higher Education
8.3%
 
Hospital & Health Care
3.5%
Marketing and Advertising
8.3%
 
Non-Profit Organization Management
3.5%
E-Learning
8.3%
 
Other
52.5%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

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Adam L.
Administrator in Marketing and Advertising

Talkus is super easy to get started with, but with the power to extend it. It is not easy to provide the amount of power Talkus does, without compromising ease of use, but they pull it off somehow.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

G2 Crowd User in Higher Education

Just wish we'd known about it sooner - this would have made our lives much easier over the years.

 
 
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Kate from G2 Crowd

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