Compare Salesforce Service Cloud vs Talkus

See this comparison of Salesforce Service Cloud vs. Talkus based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,351 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,211 reviews)
9.0
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1,213 reviews)
9.3
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 549 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 559 reviews)
8.9
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,068 reviews)
9.4
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 545 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 1,197 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.7%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.8%
8.3%
 
Computer Software
16.1%
Internet
25.0%
 
Information Technology and Services
15.1%
Logistics and Supply Chain
16.7%
 
Internet
8.6%
Higher Education
8.3%
 
Financial Services
3.7%
Marketing and Advertising
8.3%
 
Hospital & Health Care
3.5%
E-Learning
8.3%
 
Other
53.1%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

G2 Crowd User in Higher Education

Talkus seamless integrates into our team Slack space, allowing us to handle chat and phone support tickets in the same place where we collaborate with one another all day, every day. It's very easy to use with minimal learning curve and lots of powerful...

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Carl N.
Administrator

We haven't found anything that we don't like. If we've had any concerns or questions, their support was quick to help us solve it or find a solution.

 
 
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