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Compare Salesforce Service Cloud vs Talkus

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comparison of Salesforce Service Cloud vs. Talkus
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,350 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,216 reviews)
9.0
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,217 reviews)
9.3
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 535 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 542 reviews)
8.9
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,068 reviews)
9.4
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 528 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,200 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
26.2%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.3%
8.3%
 
Computer Software
15.1%
Internet
25.0%
 
Information Technology and Services
14.8%
Logistics and Supply Chain
16.7%
 
Internet
8.7%
Marketing and Advertising
8.3%
 
Hospital & Health Care
3.6%
E-Learning
8.3%
 
Financial Services
3.4%
Computer Software
8.3%
 
Other
54.4%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Nicolas S.
Administrator in Internet

Integrations with Twilio & discussion management

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
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Kate from G2 Crowd

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