Compare Salesforce Service Cloud vs Talkus

See this

comparison of Salesforce Service Cloud vs. Talkus
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,476 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,322 reviews)
9.0
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,324 reviews)
9.3
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 580 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 585 reviews)
8.9
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 1,165 reviews)
9.4
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 570 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,304 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.3%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.7%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.0%
8.3%
 
Information Technology and Services
14.7%
Internet
25.0%
 
Computer Software
14.6%
Logistics and Supply Chain
16.7%
 
Internet
8.2%
Marketing and Advertising
8.3%
 
Hospital & Health Care
3.6%
Leisure, Travel & Tourism
8.3%
 
Financial Services
3.4%
Information Technology and Services
8.3%
 
Other
55.5%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Craig D.
Administrator in Logistics and Supply Chain

Such a clean and simple interface that users intuitively know how to use the chat facilities. Makes our support that much easier in the product.

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Brent R.
Administrator

No complaints on my end. I've had a few questions with customizing how the widgets act or look and have always gotten a quick response with helpful info. I'm excited to see the how they will keep improving as the company grows.

 
 
No videos provided.
 No downloads provided.
Ask SF Service Cloud a QuestionContact SF Service CloudRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.