Compare SF Service Cloud vs Talkus

See this comparison of Salesforce Service Cloud vs. Talkus based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1203 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1082 reviews)
9.0
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1083 reviews)
9.3
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 491 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 499 reviews)
8.9
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 951 reviews)
9.4
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 489 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1069 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
26.9%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.6%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.5%
8.3%
 
Computer Software
16.7%
Internet
25.0%
 
Information Technology and Services
14.6%
Logistics and Supply Chain
16.7%
 
Internet
9.0%
Higher Education
8.3%
 
Hospital & Health Care
3.5%
Marketing and Advertising
8.3%
 
Non-Profit Organization Management
3.3%
E-Learning
8.3%
 
Other
52.8%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Adam L.
Administrator in Marketing and Advertising

Talkus is super easy to get started with, but with the power to extend it. It is not easy to provide the amount of power Talkus does, without compromising ease of use, but they pull it off somehow.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Guillaume P.
Administrator in Computer Software

Nothing much really. We also use Zendesk as a support Tool and the Talkus export is great. If we did not had Zendesk, Talkus featureset might be light (but the business offer should bring the missing data and shit)

 
 
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