Compare Salesforce Service Cloud vs TeamSupport

See this comparison of Salesforce Service Cloud vs. TeamSupport based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,351 reviews. TeamSupport rates 4.4/5 stars with 480 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,211 reviews)
8.7
(Based on 467 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1,213 reviews)
8.8
(Based on 468 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 549 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 559 reviews)
8.8
(Based on 221 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,068 reviews)
9.0
(Based on 423 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 545 reviews)
9.3
(Based on 226 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 1,197 reviews)
9.1
(Based on 469 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.7%
41.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
48.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.8%
10.4%
 
Computer Software
16.1%
Computer Software
27.9%
 
Information Technology and Services
15.1%
Information Technology and Services
21.4%
 
Internet
8.6%
Internet
5.9%
 
Financial Services
3.7%
Financial Services
4.6%
 
Hospital & Health Care
3.5%
Hospitality
3.8%
 
Other
53.1%
Other
36.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

G2 Crowd User in Financial Services

The functionality and how difficult it is to perform a basic task. Navigation isn't intuitive.

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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