Compare SF Service Cloud vs TeamSupport

See this comparison of Salesforce Service Cloud vs. TeamSupport based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. TeamSupport rates 4.4/5 stars with 446 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1015 reviews)
8.7
(Based on 434 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1015 reviews)
8.8
(Based on 435 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 467 reviews)
8.6
(Based on 205 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 475 reviews)
8.9
(Based on 205 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 888 reviews)
9.0
(Based on 393 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 463 reviews)
9.3
(Based on 211 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1001 reviews)
9.3
(Based on 435 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
27.5%
42.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.1%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.4%
9.6%
 
Computer Software
17.2%
Computer Software
27.5%
 
Information Technology and Services
13.7%
Information Technology and Services
22.7%
 
Internet
9.6%
Internet
5.9%
 
Hospital & Health Care
3.5%
Financial Services
4.8%
 
Non-Profit Organization Management
3.5%
Hospitality
4.2%
 
Other
52.5%
Other
34.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

 
 
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Kate from G2 Crowd

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