Compare SF Service Cloud vs TeamSupport

See this comparison of Salesforce Service Cloud vs. TeamSupport based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1200 reviews. TeamSupport rates 4.4/5 stars with 471 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1082 reviews)
8.7
(Based on 459 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1082 reviews)
8.8
(Based on 460 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 490 reviews)
8.5
(Based on 217 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 498 reviews)
8.8
(Based on 218 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 950 reviews)
9.0
(Based on 416 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 488 reviews)
9.3
(Based on 223 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1067 reviews)
9.2
(Based on 461 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
26.8%
42.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.6%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.5%
9.5%
 
Computer Software
16.7%
Computer Software
28.1%
 
Information Technology and Services
14.7%
Information Technology and Services
22.0%
 
Internet
9.0%
Internet
6.1%
 
Hospital & Health Care
3.5%
Financial Services
4.5%
 
Non-Profit Organization Management
3.4%
Hospitality
3.9%
 
Other
52.7%
Other
35.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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