Compare Salesforce Service Cloud vs TeamSupport

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comparison of Salesforce Service Cloud vs. TeamSupport
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,343 reviews. TeamSupport rates 4.3/5 stars with 485 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Salesforce Service Cloud
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TeamSupport
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Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,343 reviews
Optimized for quick response
TeamSupport
TeamSupport
4.3
Based on 485 reviews
 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Support Desk
$50 / agent / month billed annually
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Enterprise
$65 / agent / month billed annually
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Private Cloud
Custom Contact Us for Pricing
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,211 reviews)
8.7
(Based on 472 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1,212 reviews)
8.8
(Based on 473 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 533 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 541 reviews)
8.8
(Based on 222 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,065 reviews)
9.0
(Based on 428 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 527 reviews)
9.3
(Based on 227 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,195 reviews)
9.1
(Based on 474 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
26.2%
41.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.6%
48.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.2%
10.3%
 
Computer Software
15.1%
Computer Software
27.9%
 
Information Technology and Services
14.6%
Information Technology and Services
21.1%
 
Internet
8.8%
Internet
5.8%
 
Hospital & Health Care
3.6%
Financial Services
4.5%
 
Financial Services
3.5%
Hospitality
3.8%
 
Other
54.4%
Other
36.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Patrick G.
User in Hospitality

The database has a lot of issues on our end from what we are able to see. We have had multiple issues with pulling up all of the information in a ticket. We have also experienced login issues but those have since been resolved.

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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