Compare Salesforce Service Cloud vs Teamwork Desk

See this

comparison of Salesforce Service Cloud vs. Teamwork Desk
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,475 reviews. Teamwork Desk rates 4.4/5 stars with 34 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Starter
$7 per agent, per month (billed annually)
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Plus
$13 per agent, per month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Pro
$25 per agent, per month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,321 reviews)
9.0
(Based on 28 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,323 reviews)
8.8
(Based on 30 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 580 reviews)
8.9
(Based on 16 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 585 reviews)
9.0
(Based on 15 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,164 reviews)
9.1
(Based on 27 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 570 reviews)
9.0
(Based on 15 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,303 reviews)
9.3
(Based on 30 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.3%
79.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.8%
17.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.0%
2.9%
 
Information Technology and Services
14.6%
Marketing and Advertising
23.9%
 
Computer Software
14.6%
Information Technology and Services
19.6%
 
Internet
8.2%
Computer Software
8.7%
 
Hospital & Health Care
3.6%
Logistics and Supply Chain
6.5%
 
Financial Services
3.4%
Internet
6.5%
 
Other
55.6%
Other
34.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Matthew M.
User in Computer Software

Being able to put your support tickets in system is a great way to stay organize. Thats exactly what this product was designed for. You can embed a script and add it to your website for support that customers can simple create a ticket in a matter of...

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
 
No videos provided.
 No downloads provided.
Ask SF Service Cloud a QuestionContact SF Service CloudAsk Teamwork Desk a QuestionContact Teamwork Desk
Kate from G2 Crowd

Need help?

I can help.