Compare SF Service Cloud vs Teamwork Desk

See this comparison of Salesforce Service Cloud vs. Teamwork Desk based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1200 reviews. Teamwork Desk rates 4.4/5 stars with 31 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1082 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1082 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 490 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 498 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 950 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 488 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1067 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
26.8%
77.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.6%
19.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.5%
3.2%
 
Computer Software
16.7%
Marketing and Advertising
25.6%
 
Information Technology and Services
14.7%
Information Technology and Services
20.9%
 
Internet
9.0%
Computer Software
7.0%
 
Hospital & Health Care
3.5%
Internet
7.0%
 
Non-Profit Organization Management
3.4%
Publishing
4.7%
 
Other
52.7%
Other
34.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

G2 Crowd User in Market Research

My team is located throughout the US and Canada and we all use this tool to keep our projects on track. We use Teamwork for everything from tasks to recording time on each task. The calendar / ghantt chart view provide me with multiple views of how the...

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
 
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Kate from G2 Crowd

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