Compare SF Service Cloud vs Teamwork Desk

See this comparison of Salesforce Service Cloud vs. Teamwork Desk based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Teamwork Desk rates 4.3/5 stars with 29 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$5 per agent, per month (billed annually)
 
Pro
$20 per agent, per month (billed annually)
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1015 reviews)
8.9
(Based on 24 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1015 reviews)
8.7
(Based on 26 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 467 reviews)
8.6
(Based on 13 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 475 reviews)
8.8
(Based on 12 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 888 reviews)
9.0
(Based on 23 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 463 reviews)
9.0
(Based on 12 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1001 reviews)
9.6
(Based on 26 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
27.5%
75.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.1%
20.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.4%
3.4%
 
Computer Software
17.2%
Marketing and Advertising
27.5%
 
Information Technology and Services
13.7%
Information Technology and Services
17.5%
 
Internet
9.6%
Computer Software
7.5%
 
Hospital & Health Care
3.5%
Internet
7.5%
 
Non-Profit Organization Management
3.5%
Publishing
5.0%
 
Other
52.5%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Andrew C.
User

The ability to quickly see project status and due dates.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
 
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.