Compare Salesforce Service Cloud vs Teamwork Desk

See this comparison of Salesforce Service Cloud vs. Teamwork Desk based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,351 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,211 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1,213 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 549 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 559 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,068 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 545 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 1,197 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.7%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.8%
3.1%
 
Computer Software
16.1%
Marketing and Advertising
25.0%
 
Information Technology and Services
15.1%
Information Technology and Services
20.5%
 
Internet
8.6%
Logistics and Supply Chain
6.8%
 
Financial Services
3.7%
Computer Software
6.8%
 
Hospital & Health Care
3.5%
Internet
6.8%
 
Other
53.1%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Andrew C.
User

The ability to quickly see project status and due dates.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
 
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