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Compare Salesforce Service Cloud vs Teamwork Desk

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comparison of Salesforce Service Cloud vs. Teamwork Desk
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,346 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Starter
$7 per agent, per month (billed annually)
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Plus
$13 per agent, per month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Pro
$25 per agent, per month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,214 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,215 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 533 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 541 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,067 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 527 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,198 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
26.2%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.2%
3.1%
 
Computer Software
15.1%
Marketing and Advertising
25.0%
 
Information Technology and Services
14.7%
Information Technology and Services
20.5%
 
Internet
8.7%
Internet
6.8%
 
Hospital & Health Care
3.6%
Logistics and Supply Chain
6.8%
 
Financial Services
3.5%
Computer Software
6.8%
 
Other
54.4%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

G2 Crowd User in Internet

The ease of communicating with customers when they send a support ticket, and how it looks just like a normal email.

Most Helpful Critical Review
Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
Ask SF Service Cloud a QuestionContact SF Service CloudAsk Teamwork Desk a QuestionContact Teamwork Desk
Kate from G2 Crowd

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