Compare SF Service Cloud vs Track-It!

See this comparison of Salesforce Service Cloud vs. Track-It! based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Track-It! rates 3.5/5 stars with 65 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1015 reviews)
7.9
(Based on 61 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1015 reviews)
8.0
(Based on 61 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 467 reviews)
7.5
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 475 reviews)
8.0
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 888 reviews)
7.9
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 463 reviews)
8.0
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1001 reviews)
5.9
(Based on 61 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
27.5%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.1%
56.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.4%
31.3%
 
Computer Software
17.2%
Information Technology and Services
14.8%
 
Information Technology and Services
13.7%
Hospital & Health Care
11.1%
 
Internet
9.6%
Higher Education
6.2%
 
Hospital & Health Care
3.5%
Law Practice
6.2%
 
Non-Profit Organization Management
3.5%
Construction
3.7%
 
Other
52.5%
Other
58.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

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Heather K.
User in Hospital & Health Care

my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its...

 
 
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Kate from G2 Crowd

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