Compare SF Service Cloud vs Track-It!

See this comparison of Salesforce Service Cloud vs. Track-It! based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1203 reviews. Track-It! rates 3.6/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1082 reviews)
7.9
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1083 reviews)
8.0
(Based on 65 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 491 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 499 reviews)
8.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 951 reviews)
7.9
(Based on 51 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 489 reviews)
8.1
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1069 reviews)
5.7
(Based on 64 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
26.9%
13.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.6%
55.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.5%
30.9%
 
Computer Software
16.7%
Information Technology and Services
13.5%
 
Information Technology and Services
14.6%
Hospital & Health Care
10.1%
 
Internet
9.0%
Utilities
5.6%
 
Hospital & Health Care
3.5%
Higher Education
5.6%
 
Non-Profit Organization Management
3.3%
Law Practice
5.6%
 
Other
52.8%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Yaniv R.
Administrator in Information Technology and Services

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

 
 
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