Compare Salesforce Service Cloud vs Track-It!

See this comparison of Salesforce Service Cloud vs. Track-It! based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,351 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,211 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1,213 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 549 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 559 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,068 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 545 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 1,197 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.7%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.8%
31.9%
 
Computer Software
16.1%
Information Technology and Services
14.3%
 
Information Technology and Services
15.1%
Hospital & Health Care
9.9%
 
Internet
8.6%
Utilities
5.5%
 
Financial Services
3.7%
Higher Education
5.5%
 
Hospital & Health Care
3.5%
Law Practice
5.5%
 
Other
53.1%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

G2 Crowd User in Plastics

Reporting is terrible, there isn’t an easy way to get the list software on computers

 
 
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Kate from G2 Crowd

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