Compare Salesforce Service Cloud vs Track-It!

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comparison of Salesforce Service Cloud vs. Track-It!
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,392 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,248 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1,250 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 563 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 573 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,103 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 558 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 1,232 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.8%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.4%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.9%
31.9%
 
Computer Software
15.8%
Information Technology and Services
14.3%
 
Information Technology and Services
15.3%
Hospital & Health Care
9.9%
 
Internet
8.4%
Utilities
5.5%
 
Financial Services
3.7%
Higher Education
5.5%
 
Hospital & Health Care
3.5%
Law Practice
5.5%
 
Other
53.2%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

G2 Crowd User in Hospital & Health Care

The inability to type in search within routing matrix.

 
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