Compare SF Service Cloud vs UseResponse

See this comparison of Salesforce Service Cloud vs. UseResponse based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1015 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1015 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 467 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 475 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 888 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 463 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1001 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
27.5%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.1%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.4%
14.3%
 
Computer Software
17.2%
Information Technology and Services
26.3%
 
Information Technology and Services
13.7%
Internet
10.5%
 
Internet
9.6%
Computer Software
10.5%
 
Hospital & Health Care
3.5%
Financial Services
10.5%
 
Non-Profit Organization Management
3.5%
Semiconductors
10.5%
 
Other
52.5%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

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Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

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Loveday A.
Consultant in Marketing and Advertising

With the great Feature of UseResponse, there is nothing practical to dislike.

 
 
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Kate from G2 Crowd

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