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Compare Salesforce Service Cloud vs UseResponse

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comparison of Salesforce Service Cloud vs. UseResponse
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,419 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Enterprise Package
$3000+ per solution
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Cloud
$15 per agent, per month
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Self-Hosted
$899 one-time fee
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,274 reviews)
9.1
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,275 reviews)
9.4
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 554 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 561 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,121 reviews)
9.9
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 548 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,256 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.6%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.2%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
13.3%
 
Computer Software
14.8%
Information Technology and Services
25.0%
 
Information Technology and Services
14.7%
Semiconductors
10.0%
 
Internet
8.4%
Internet
10.0%
 
Hospital & Health Care
3.7%
Higher Education
10.0%
 
Financial Services
3.3%
Financial Services
10.0%
 
Other
55.0%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Dmitry M.
Administrator in Information Technology and Services

Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start.

 
 
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Kate from G2 Crowd

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