Compare Salesforce Service Cloud vs UseResponse

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comparison of Salesforce Service Cloud vs. UseResponse
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,398 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,254 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1,256 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 565 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 575 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,109 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 560 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 1,238 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.6%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.8%
14.3%
 
Computer Software
15.7%
Information Technology and Services
26.3%
 
Information Technology and Services
15.4%
Internet
10.5%
 
Internet
8.4%
Computer Software
10.5%
 
Financial Services
3.7%
Financial Services
10.5%
 
Hospital & Health Care
3.6%
Semiconductors
10.5%
 
Other
53.3%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Emily W.
User in Higher Education

It helps to organize ideas and share them through UseResponse. The layout is very flexible and the social integration and content analyzing features that they provide for it are at par. I would say it is value for money! Their support is also a big plus,...

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

G2 Crowd User in Computer & Network Security

Nothing really. Perhaps one thing that they could improve is that they might provide customers with a SSL certificate for custom domains instead of asking the customer to provide them with such certificate

 
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Kate from G2 Crowd

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