Compare SF Service Cloud vs UseResponse

See this comparison of Salesforce Service Cloud vs. UseResponse based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1200 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1082 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1082 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 490 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 498 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 950 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 488 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1067 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
26.8%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.6%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.5%
14.3%
 
Computer Software
16.7%
Information Technology and Services
26.3%
 
Information Technology and Services
14.7%
Internet
10.5%
 
Internet
9.0%
Computer Software
10.5%
 
Hospital & Health Care
3.5%
Financial Services
10.5%
 
Non-Profit Organization Management
3.4%
Semiconductors
10.5%
 
Other
52.7%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

G2 Crowd User in Computer Software

The integrated helpdesk experience with a highly intuitive user interface.

Most Helpful Critical Review
Most Helpful Critical Review
Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

 
 
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Kate from G2 Crowd

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