Compare Salesforce Service Cloud, UseResponse, and Freshdesk

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Self-Hosted
$899 one-time fee
Sprout
Free for UNLIMITED agents
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Enterprise Package
$3000+ per solution
Blossom
$19 / agent / month billed annually
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Cloud
$15 per agent, per month
Garden
$35 / agent / month billed annually
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,306 reviews)
9.1
(Based on 14 reviews)
8.6
(Based on 1,852 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,308 reviews)
9.4
(Based on 14 reviews)
8.9
(Based on 1,862 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 572 reviews)
9.3
(Based on 11 reviews)
8.7
(Based on 1,340 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 578 reviews)
9.3
(Based on 11 reviews)
8.8
(Based on 1,374 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,151 reviews)
9.9
(Based on 14 reviews)
9.0
(Based on 1,797 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 562 reviews)
9.9
(Based on 11 reviews)
9.0
(Based on 1,308 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,288 reviews)
10.0
(Based on 14 reviews)
8.7
(Based on 1,847 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.4%
40.0%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.1%
46.7%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.5%
13.3%
10.7%
 
Information Technology and Services
14.6%
Information Technology and Services
25.0%
Information Technology and Services
20.6%
 
Computer Software
14.6%
Semiconductors
10.0%
Computer Software
14.1%
 
Internet
8.3%
Internet
10.0%
Internet
5.9%
 
Hospital & Health Care
3.7%
Higher Education
10.0%
Education Management
3.7%
 
Financial Services
3.4%
Financial Services
10.0%
E-Learning
3.4%
 
Other
55.5%
Other
35.0%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

G2 Crowd User

The people and support behind the product which is feature rich and mature.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

Jens H.
Administrator in Financial Services

Dislike? in this wonderfull product? no noo

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 
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Kate from G2 Crowd

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