Compare Salesforce Service Cloud, UseResponse, and ServiceNow

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Enterprise Package
$3000+ per solution
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Cloud
$15 per agent, per month
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Self-Hosted
$899 one-time fee
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,307 reviews)
9.1
(Based on 14 reviews)
8.5
(Based on 499 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,309 reviews)
9.4
(Based on 14 reviews)
7.7
(Based on 499 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 572 reviews)
9.3
(Based on 11 reviews)
7.5
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 578 reviews)
9.3
(Based on 11 reviews)
8.0
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,151 reviews)
9.9
(Based on 14 reviews)
8.1
(Based on 399 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 562 reviews)
9.9
(Based on 11 reviews)
8.3
(Based on 144 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,289 reviews)
10.0
(Based on 14 reviews)
8.0
(Based on 492 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.4%
40.0%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.1%
46.7%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.5%
13.3%
79.2%
 
Information Technology and Services
14.6%
Information Technology and Services
25.0%
Information Technology and Services
27.5%
 
Computer Software
14.6%
Semiconductors
10.0%
Higher Education
7.8%
 
Internet
8.3%
Internet
10.0%
Hospital & Health Care
7.5%
 
Hospital & Health Care
3.7%
Higher Education
10.0%
Computer Software
6.7%
 
Financial Services
3.4%
Financial Services
10.0%
Financial Services
5.7%
 
Other
55.5%
Other
35.0%
Other
44.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

Jamyn S.
Administrator in Computer Software

I don't really have any complaints about the product.

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
 
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Kate from G2 Crowd

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