Compare Salesforce Service Cloud, UseResponse, and Zendesk Support

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Cloud
$15 per agent, per month
Essential
$5 /month
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Enterprise Package
$3000+ per solution
Team
$19 /month
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Self-Hosted
$899 one-time fee
Professional
$49 /month
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,321 reviews)
9.1
(Based on 14 reviews)
8.8
(Based on 1,281 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,323 reviews)
9.4
(Based on 14 reviews)
8.7
(Based on 1,285 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 580 reviews)
9.3
(Based on 11 reviews)
8.3
(Based on 607 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 585 reviews)
9.3
(Based on 11 reviews)
8.4
(Based on 630 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,164 reviews)
9.9
(Based on 14 reviews)
8.5
(Based on 1,093 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 570 reviews)
9.9
(Based on 11 reviews)
8.6
(Based on 591 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,303 reviews)
10.0
(Based on 14 reviews)
7.8
(Based on 1,272 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.3%
40.0%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.8%
46.7%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.0%
13.3%
16.3%
 
Information Technology and Services
14.6%
Information Technology and Services
25.0%
Computer Software
18.0%
 
Computer Software
14.6%
Semiconductors
10.0%
Information Technology and Services
15.3%
 
Internet
8.2%
Internet
10.0%
Internet
10.5%
 
Hospital & Health Care
3.6%
Higher Education
10.0%
Marketing and Advertising
4.9%
 
Financial Services
3.4%
Financial Services
10.0%
Telecommunications
3.3%
 
Other
55.6%
Other
35.0%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Kapil M.
Administrator in Financial Services

(1) Host the solution on your server or use the cloud option (2) Easily configurable to suit your needs (3) Exceptional support and service by the UseResponse Team using their own tool (4) Continuously improving the product with the feedback gained (5)...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

G2 Crowd User in Semiconductors

Thier website fits perfectly on a 15-inch laptop or maybe a bigger screen but its troublesome on an ipad or tablets. Other than that, there's nothing to dislike.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 
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Kate from G2 Crowd

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