Compare Salesforce Service Cloud, UseResponse, Zendesk Support, and HappyFox

Pricing

 
Salesforce Service Essentials
$ 25 USD
Per user/month (billed annually)
Self-Hosted
$899
one-time fee
Essential
$5
/month
Mighty
$29
per staff / month
 
Lightning Professional
$ 75 USD
Per user/month (billed annually)
Cloud
$15
per agent, per month
Team
$19
/month
Fantastic
$49
per staff / month
 
Lightning Enterprise
$ 150 USD
Per user/month (billed annually)
Enterprise Package
$3000+
per solution
Professional
$49
/month
Enterprise
$69
per staff / month
 
Lightning Unlimited
$ 300 USD
Per user/month (billed annually)
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Salesforce Service Cloud
Salesforce Service Essentials
$ 25 USDPer user/month (billed annually)
Lightning Professional
$ 75 USDPer user/month (billed annually)
Lightning Enterprise
$ 150 USDPer user/month (billed annually)
Lightning Unlimited
$ 300 USDPer user/month (billed annually)
Free Trial
UseResponse
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Enterprise Package
$3000+per solution
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.4
9.0
8.6
8.9
Ease of Use
Ease of Use
8.0
9.3
8.6
9.3
Ease of Setup
Ease of Setup
7.5
9.2
8.2
8.9
Ease of Admin
Ease of Admin
7.9
9.2
8.3
9.1
Quality of Support
Quality of Support
8.1
9.9
8.3
9.2
Ease of Doing Business With
Ease of Doing Business With
8.4
9.8
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
7.6
9.3
Meets Requirements
Salesforce Service Cloud
8.4
UseResponse
9.0
Zendesk Support
8.6
HappyFox
8.9
Ease of Use
Salesforce Service Cloud
8.0
UseResponse
9.3
Zendesk Support
8.6
HappyFox
9.3
Ease of Setup
Salesforce Service Cloud
7.5
UseResponse
9.2
Zendesk Support
8.2
HappyFox
8.9
Ease of Admin
Salesforce Service Cloud
7.9
UseResponse
9.2
Zendesk Support
8.3
HappyFox
9.1
Quality of Support
Salesforce Service Cloud
8.1
UseResponse
9.9
Zendesk Support
8.3
HappyFox
9.2
Ease of Doing Business With
Salesforce Service Cloud
8.4
UseResponse
9.8
Zendesk Support
8.4
HappyFox
9.3
Product Direction (% positive)
Salesforce Service Cloud
7.8
UseResponse
10.0
Zendesk Support
7.6
HappyFox
9.3

Features

Ticket and Case Management
Workflow
Salesforce Service Cloud
8.1
UseResponse
9.3
Zendesk Support
8.5
HappyFox
8.8
Response Automation
Salesforce Service Cloud
8.1
UseResponse
9.5
Zendesk Support
8.4
HappyFox
8.9
SLA Management
Salesforce Service Cloud
8.0
UseResponse
Not enough data available
Zendesk Support
8.1
HappyFox
8.6
Attachments/Screencasts
Salesforce Service Cloud
7.7
UseResponse
9.6
Zendesk Support
8.3
HappyFox
8.4
Ticket Collaboration
Salesforce Service Cloud
8.1
UseResponse
9.4
Zendesk Support
8.6
HappyFox
8.9
Ticket creation user experience
Salesforce Service Cloud
8.3
UseResponse
9.5
Zendesk Support
8.9
HappyFox
9.2
Ticket response user experience
Salesforce Service Cloud
8.2
UseResponse
9.3
Zendesk Support
8.7
HappyFox
9.1
Knowledge Share
Knowledge Base
Salesforce Service Cloud
8.5
UseResponse
Not enough data available
Zendesk Support
8.6
HappyFox
8.5
Searchable Articles
Salesforce Service Cloud
8.2
UseResponse
Not enough data available
Zendesk Support
8.6
HappyFox
8.8
Community Forums
Salesforce Service Cloud
8.2
UseResponse
Not enough data available
Zendesk Support
8.2
HappyFox
Not enough data available
Interactive FAQs & Forums
Salesforce Service Cloud
7.9
UseResponse
Not enough data available
Zendesk Support
8.2
HappyFox
Not enough data available
Interaction
Web Portals
Salesforce Service Cloud
8.3
UseResponse
Not enough data available
Zendesk Support
8.6
HappyFox
7.2
Forum to Reponse
Salesforce Service Cloud
8.3
UseResponse
Not enough data available
Zendesk Support
8.5
HappyFox
8.1
Tickets and Tagging
Salesforce Service Cloud
8.5
UseResponse
Not enough data available
Zendesk Support
8.9
HappyFox
9.3
Live Chat
Salesforce Service Cloud
8.2
UseResponse
Not enough data available
Zendesk Support
8.5
HappyFox
8.1
Communication Channels
Customer Portal
Salesforce Service Cloud
8.2
UseResponse
9.6
Zendesk Support
8.4
HappyFox
8.9
Email to Case
Salesforce Service Cloud
8.5
UseResponse
9.4
Zendesk Support
8.8
HappyFox
9.1
Chat/Live Support
Salesforce Service Cloud
7.9
UseResponse
9.0
Zendesk Support
8.4
HappyFox
8.8
Social Integration
Salesforce Service Cloud
7.9
UseResponse
Not enough data available
Zendesk Support
8.1
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Salesforce Service Cloud
8.0
UseResponse
Not enough data available
Zendesk Support
8.0
HappyFox
Not enough data available
Customer and Contacts Database
Salesforce Service Cloud
8.2
UseResponse
Not enough data available
Zendesk Support
8.1
HappyFox
8.1
Products and Version Tracking
Salesforce Service Cloud
8.0
UseResponse
Not enough data available
Zendesk Support
8.1
HappyFox
8.3
Call Scripting
Salesforce Service Cloud
7.9
UseResponse
Not enough data available
Zendesk Support
7.8
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Salesforce Service Cloud
7.9
UseResponse
Not enough data available
Zendesk Support
7.7
HappyFox
Not enough data available
Self Service/Community
Forums
Salesforce Service Cloud
8.0
UseResponse
8.6
Zendesk Support
8.0
HappyFox
8.0
Knowledge Base
Salesforce Service Cloud
8.1
UseResponse
9.3
Zendesk Support
8.4
HappyFox
8.4
Ideas/Feedback
Salesforce Service Cloud
8.0
UseResponse
8.9
Zendesk Support
8.1
HappyFox
8.5
Q&A
Salesforce Service Cloud
8.1
UseResponse
9.6
Zendesk Support
8.2
HappyFox
8.6
Reporting & Analytics
Social Monitoring
Salesforce Service Cloud
8.0
UseResponse
Not enough data available
Zendesk Support
7.9
HappyFox
Not enough data available
Reporting
Salesforce Service Cloud
8.0
UseResponse
8.1
Zendesk Support
7.9
HappyFox
8.3
Dashboards
Salesforce Service Cloud
8.0
UseResponse
8.1
Zendesk Support
8.1
HappyFox
8.5
Platform
ITIL Compliance
Salesforce Service Cloud
8.2
UseResponse
Not enough data available
Zendesk Support
8.1
HappyFox
9.1
Mobile User Support
Salesforce Service Cloud
7.7
UseResponse
9.3
Zendesk Support
8.1
HappyFox
7.3
Customization
Salesforce Service Cloud
8.1
UseResponse
9.2
Zendesk Support
8.0
HappyFox
8.3
User, Role, and Access Management
Salesforce Service Cloud
8.4
UseResponse
9.3
Zendesk Support
8.3
HappyFox
8.7
Internationalization
Salesforce Service Cloud
8.0
UseResponse
9.8
Zendesk Support
8.2
HappyFox
9.1
Performance & Reliability
Salesforce Service Cloud
8.2
UseResponse
8.5
Zendesk Support
8.5
HappyFox
9.2
Integration APIs
Salesforce Service Cloud
8.0
UseResponse
8.0
Zendesk Support
8.4
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.1%
40.0%
39.0%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.7%
46.7%
44.7%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.1%
13.3%
16.3%
15.5%
Salesforce Service Cloud
Small-Business
25.1%
Mid-Market
40.7%
Enterprise
34.1%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Information Technology and Services
14.6%
Information Technology and Services
25.0%
Computer Software
17.9%
Information Technology and Services
14.1%
 
Computer Software
14.3%
Semiconductors
10.0%
Information Technology and Services
15.3%
Computer Software
12.2%
 
Internet
8.1%
Internet
10.0%
Internet
10.3%
Higher Education
6.4%
 
Hospital & Health Care
3.7%
Higher Education
10.0%
Marketing and Advertising
4.9%
Real Estate
3.8%
 
Financial Services
3.4%
Financial Services
10.0%
Telecommunications
3.3%
Education Management
3.8%
 
Other
56.0%
Other
35.0%
Other
48.4%
Other
59.6%
Salesforce Service Cloud
Information Technology and Services
14.6%
Computer Software
14.3%
Internet
8.1%
Hospital & Health Care
3.7%
Financial Services
3.4%
Other
56.0%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Michael S.
Administrator in Internet

Specifically the inline help. Generically I'd say their own customer support which is highly responsive, very technically helpful, and very personalized.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Salesforce Service Cloud
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

UseResponse
Most Helpful Favorable Review
Michael S.
Administrator in Internet

Specifically the inline help. Generically I'd say their own customer support which is highly responsive, very technically helpful, and very personalized.

Most Helpful Critical Review
G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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Videos

 
No videos providedNo videos providedNo videos provided
Salesforce Service Cloud
UseResponse
No videos provided
Zendesk Support
No videos provided
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Salesforce Service Cloud
UseResponse
No downloads provided
Zendesk Support
No downloads provided
HappyFox
No downloads provided
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