Compare Salesforce Service Cloud, UseResponse, Zendesk Support, and TeamSupport

Pricing

 
Salesforce Service Essentials
$ 25 USD
Per user/month (billed annually)
Self-Hosted
$899
one-time fee
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
 
Lightning Professional
$ 75 USD
Per user/month (billed annually)
Enterprise Package
$3000+
per solution
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
 
Lightning Enterprise
$ 150 USD
Per user/month (billed annually)
Cloud
$15
per agent, per month
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
 
Lightning Unlimited
$ 300 USD
Per user/month (billed annually)
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Salesforce Service Cloud
Salesforce Service Essentials
$ 25 USDPer user/month (billed annually)
Lightning Professional
$ 75 USDPer user/month (billed annually)
Lightning Enterprise
$ 150 USDPer user/month (billed annually)
Lightning Unlimited
$ 300 USDPer user/month (billed annually)
Free Trial
UseResponse
Self-Hosted
$899one-time fee
Enterprise Package
$3000+per solution
Cloud
$15per agent, per month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
9.0
8.6
8.6
Ease of Use
Ease of Use
8.0
9.3
8.6
8.6
Ease of Setup
Ease of Setup
7.5
9.2
8.2
8.3
Ease of Admin
Ease of Admin
7.9
9.2
8.3
8.7
Quality of Support
Quality of Support
8.1
9.9
8.4
8.8
Ease of Doing Business With
Ease of Doing Business With
8.4
9.8
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
7.6
9.0
Meets Requirements
Salesforce Service Cloud
8.4
UseResponse
9.0
Zendesk Support
8.6
TeamSupport
8.6
Ease of Use
Salesforce Service Cloud
8.0
UseResponse
9.3
Zendesk Support
8.6
TeamSupport
8.6
Ease of Setup
Salesforce Service Cloud
7.5
UseResponse
9.2
Zendesk Support
8.2
TeamSupport
8.3
Ease of Admin
Salesforce Service Cloud
7.9
UseResponse
9.2
Zendesk Support
8.3
TeamSupport
8.7
Quality of Support
Salesforce Service Cloud
8.1
UseResponse
9.9
Zendesk Support
8.4
TeamSupport
8.8
Ease of Doing Business With
Salesforce Service Cloud
8.4
UseResponse
9.8
Zendesk Support
8.4
TeamSupport
9.2
Product Direction (% positive)
Salesforce Service Cloud
7.8
UseResponse
10.0
Zendesk Support
7.6
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Salesforce Service Cloud
8.1
UseResponse
9.3
Zendesk Support
8.5
TeamSupport
8.4
Response Automation
Salesforce Service Cloud
8.1
UseResponse
9.5
Zendesk Support
8.4
TeamSupport
8.5
SLA Management
Salesforce Service Cloud
8.0
UseResponse
Not enough data available
Zendesk Support
8.1
TeamSupport
8.4
Attachments/Screencasts
Salesforce Service Cloud
7.7
UseResponse
9.6
Zendesk Support
8.3
TeamSupport
8.6
Ticket Collaboration
Salesforce Service Cloud
8.1
UseResponse
9.4
Zendesk Support
8.6
TeamSupport
8.8
Ticket creation user experience
Salesforce Service Cloud
8.3
UseResponse
9.5
Zendesk Support
8.9
TeamSupport
8.9
Ticket response user experience
Salesforce Service Cloud
8.2
UseResponse
9.3
Zendesk Support
8.7
TeamSupport
8.8
Knowledge Share
Knowledge Base
Salesforce Service Cloud
8.5
UseResponse
Not enough data available
Zendesk Support
8.6
TeamSupport
8.2
Searchable Articles
Salesforce Service Cloud
8.2
UseResponse
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3
Community Forums
Salesforce Service Cloud
8.2
UseResponse
Not enough data available
Zendesk Support
8.2
TeamSupport
7.9
Interactive FAQs & Forums
Salesforce Service Cloud
7.9
UseResponse
Not enough data available
Zendesk Support
8.2
TeamSupport
8.3
Interaction
Web Portals
Salesforce Service Cloud
8.3
UseResponse
Not enough data available
Zendesk Support
8.6
TeamSupport
8.7
Forum to Reponse
Salesforce Service Cloud
8.3
UseResponse
Not enough data available
Zendesk Support
8.5
TeamSupport
8.4
Tickets and Tagging
Salesforce Service Cloud
8.5
UseResponse
Not enough data available
Zendesk Support
8.9
TeamSupport
8.8
Live Chat
Salesforce Service Cloud
8.2
UseResponse
Not enough data available
Zendesk Support
8.5
TeamSupport
8.4
Communication Channels
Customer Portal
Salesforce Service Cloud
8.2
UseResponse
9.6
Zendesk Support
8.4
TeamSupport
8.4
Email to Case
Salesforce Service Cloud
8.5
UseResponse
9.4
Zendesk Support
8.8
TeamSupport
8.9
Chat/Live Support
Salesforce Service Cloud
7.9
UseResponse
9.0
Zendesk Support
8.4
TeamSupport
8.4
Social Integration
Salesforce Service Cloud
7.9
UseResponse
Not enough data available
Zendesk Support
8.1
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Salesforce Service Cloud
8.0
UseResponse
Not enough data available
Zendesk Support
8.0
TeamSupport
7.9
Customer and Contacts Database
Salesforce Service Cloud
8.2
UseResponse
Not enough data available
Zendesk Support
8.1
TeamSupport
8.6
Products and Version Tracking
Salesforce Service Cloud
8.0
UseResponse
Not enough data available
Zendesk Support
8.1
TeamSupport
8.6
Call Scripting
Salesforce Service Cloud
7.9
UseResponse
Not enough data available
Zendesk Support
7.8
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Salesforce Service Cloud
7.9
UseResponse
Not enough data available
Zendesk Support
7.7
TeamSupport
Not enough data available
Self Service/Community
Forums
Salesforce Service Cloud
8.0
UseResponse
8.6
Zendesk Support
8.0
TeamSupport
8.3
Knowledge Base
Salesforce Service Cloud
8.1
UseResponse
9.3
Zendesk Support
8.4
TeamSupport
8.4
Ideas/Feedback
Salesforce Service Cloud
8.0
UseResponse
8.9
Zendesk Support
8.1
TeamSupport
8.4
Q&A
Salesforce Service Cloud
8.1
UseResponse
9.6
Zendesk Support
8.2
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Salesforce Service Cloud
8.0
UseResponse
Not enough data available
Zendesk Support
7.9
TeamSupport
Not enough data available
Reporting
Salesforce Service Cloud
8.0
UseResponse
8.1
Zendesk Support
8.0
TeamSupport
8.3
Dashboards
Salesforce Service Cloud
8.0
UseResponse
8.1
Zendesk Support
8.1
TeamSupport
8.6
Platform
ITIL Compliance
Salesforce Service Cloud
8.2
UseResponse
Not enough data available
Zendesk Support
8.1
TeamSupport
Not enough data available
Mobile User Support
Salesforce Service Cloud
7.7
UseResponse
9.3
Zendesk Support
8.1
TeamSupport
7.4
Customization
Salesforce Service Cloud
8.1
UseResponse
9.2
Zendesk Support
8.0
TeamSupport
8.4
User, Role, and Access Management
Salesforce Service Cloud
8.4
UseResponse
9.3
Zendesk Support
8.3
TeamSupport
8.7
Internationalization
Salesforce Service Cloud
8.0
UseResponse
9.8
Zendesk Support
8.2
TeamSupport
7.8
Performance & Reliability
Salesforce Service Cloud
8.2
UseResponse
8.5
Zendesk Support
8.5
TeamSupport
8.7
Integration APIs
Salesforce Service Cloud
8.0
UseResponse
8.0
Zendesk Support
8.4
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.2%
40.0%
39.0%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.8%
46.7%
44.7%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.1%
13.3%
16.3%
11.3%
Salesforce Service Cloud
Small-Business
25.2%
Mid-Market
40.8%
Enterprise
34.1%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Information Technology and Services
14.6%
Information Technology and Services
25.0%
Computer Software
17.9%
Computer Software
27.2%
 
Computer Software
14.3%
Semiconductors
10.0%
Information Technology and Services
15.3%
Information Technology and Services
21.0%
 
Internet
8.1%
Internet
10.0%
Internet
10.3%
Internet
5.7%
 
Hospital & Health Care
3.7%
Higher Education
10.0%
Marketing and Advertising
4.9%
Financial Services
4.4%
 
Financial Services
3.4%
Financial Services
10.0%
Telecommunications
3.3%
Hospitality
3.6%
 
Other
56.0%
Other
35.0%
Other
48.3%
Other
38.1%
Salesforce Service Cloud
Information Technology and Services
14.6%
Computer Software
14.3%
Internet
8.1%
Hospital & Health Care
3.7%
Financial Services
3.4%
Other
56.0%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

 
Salesforce Service Cloud
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

UseResponse
Most Helpful Favorable Review
Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Screenshots

 
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Videos

 
No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Salesforce Service Cloud
UseResponse
No videos provided
Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

Salesforce Service Cloud
UseResponse
No downloads provided
Zendesk Support
No downloads provided
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