Compare Salesforce Service Cloud, UseResponse, and Zoho Desk

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Salesforce Service Cloud
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UseResponse
Zoho Desk
Optimized for quick response
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Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,463 reviews
Optimized for quick response
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UseResponse
UseResponse
4.8
Based on 15 reviews
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Zoho Desk
Zoho Desk
4.3
Based on 906 reviews
Optimized for quick response
 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Enterprise Package
$3000+ per solution
FREE
$0 /agent/month
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Self-Hosted
$899 one-time fee
PROFESSIONAL
$12 /agent/month
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Cloud
$15 per agent, per month
ENTERPRISE
$25 /agent/month
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,309 reviews)
9.1
(Based on 14 reviews)
8.8
(Based on 828 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,311 reviews)
9.4
(Based on 14 reviews)
8.6
(Based on 828 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 574 reviews)
9.3
(Based on 11 reviews)
8.3
(Based on 676 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 580 reviews)
9.3
(Based on 11 reviews)
8.5
(Based on 675 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,153 reviews)
9.9
(Based on 14 reviews)
8.3
(Based on 743 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 564 reviews)
9.9
(Based on 11 reviews)
8.6
(Based on 629 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,291 reviews)
10.0
(Based on 14 reviews)
8.8
(Based on 818 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.4%
40.0%
72.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.1%
46.7%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.5%
13.3%
5.9%
 
Information Technology and Services
14.6%
Information Technology and Services
25.0%
Information Technology and Services
25.0%
 
Computer Software
14.6%
Semiconductors
10.0%
Computer Software
10.4%
 
Internet
8.3%
Internet
10.0%
Internet
4.2%
 
Hospital & Health Care
3.7%
Higher Education
10.0%
Telecommunications
4.2%
 
Financial Services
3.4%
Financial Services
10.0%
Marketing and Advertising
4.2%
 
Other
55.5%
Other
35.0%
Other
52.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Dmitry M.
Administrator in Information Technology and Services

It is very flexible in terms of collecting ideas from our customers and understanding what customers require to be implemented first of all.

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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