Compare Salesforce Service Cloud vs Vision Helpdesk

See this

comparison of Salesforce Service Cloud vs. Vision Helpdesk
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,476 reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Starter Help Desk
$12 per staff per mo billed annually
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Pro Help Desk Software
$20 per staff per mo billed annually
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Satellite Desk
$24 per staff per mo billed annually
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,322 reviews)
9.3
(Based on 44 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,324 reviews)
9.1
(Based on 44 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 580 reviews)
8.9
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 585 reviews)
9.3
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 1,165 reviews)
9.7
(Based on 43 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 570 reviews)
9.7
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,304 reviews)
9.8
(Based on 44 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.3%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.7%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.0%
9.1%
 
Information Technology and Services
14.7%
Non-Profit Organization Management
25.5%
 
Computer Software
14.6%
Internet
14.5%
 
Internet
8.2%
Information Technology and Services
12.7%
 
Hospital & Health Care
3.6%
Individual & Family Services
5.5%
 
Financial Services
3.4%
Education Management
5.5%
 
Other
55.5%
Other
36.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
 
No videos provided.
 No downloads provided.
Ask SF Service Cloud a QuestionContact SF Service CloudRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.