Compare Salesforce Service Cloud vs Vision Helpdesk

See this comparison of Salesforce Service Cloud vs. Vision Helpdesk based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,351 reviews. Vision Helpdesk rates 4.7/5 stars with 42 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter Help Desk
$12 per staff per mo billed annually
 
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,211 reviews)
9.3
(Based on 42 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1,213 reviews)
9.2
(Based on 42 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 549 reviews)
8.9
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 559 reviews)
9.4
(Based on 40 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,068 reviews)
9.7
(Based on 41 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 545 reviews)
9.7
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 1,197 reviews)
9.7
(Based on 42 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.7%
59.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
31.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.8%
9.5%
 
Computer Software
16.1%
Non-Profit Organization Management
21.6%
 
Information Technology and Services
15.1%
Internet
15.7%
 
Internet
8.6%
Information Technology and Services
13.7%
 
Financial Services
3.7%
Education Management
5.9%
 
Hospital & Health Care
3.5%
Individual & Family Services
5.9%
 
Other
53.1%
Other
37.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

G2 Crowd User

Everything was a bit slow and buggy at times.

 
 
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