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Compare Salesforce Service Cloud vs Vision Helpdesk

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comparison of Salesforce Service Cloud vs. Vision Helpdesk
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,350 reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Starter Help Desk
$12 per staff per mo billed annually
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Pro Help Desk Software
$20 per staff per mo billed annually
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Satellite Desk
$24 per staff per mo billed annually
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,216 reviews)
9.3
(Based on 44 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,217 reviews)
9.1
(Based on 44 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 535 reviews)
8.9
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 542 reviews)
9.3
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,068 reviews)
9.7
(Based on 43 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 528 reviews)
9.7
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,200 reviews)
9.8
(Based on 44 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
26.2%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.3%
9.1%
 
Computer Software
15.1%
Non-Profit Organization Management
25.5%
 
Information Technology and Services
14.8%
Internet
14.5%
 
Internet
8.7%
Information Technology and Services
12.7%
 
Hospital & Health Care
3.6%
Education Management
5.5%
 
Financial Services
3.4%
Individual & Family Services
5.5%
 
Other
54.4%
Other
36.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

G2 Crowd User

Everything was a bit slow and buggy at times.

 
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Kate from G2 Crowd

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