Compare SF Service Cloud vs Vision Helpdesk

See this comparison of Salesforce Service Cloud vs. Vision Helpdesk based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1200 reviews. Vision Helpdesk rates 4.8/5 stars with 40 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter Help Desk
$12 per staff per mo billed annually
 
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1082 reviews)
9.4
(Based on 40 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1082 reviews)
9.3
(Based on 40 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 490 reviews)
8.9
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 498 reviews)
9.4
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 950 reviews)
9.7
(Based on 40 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 488 reviews)
9.7
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1067 reviews)
9.7
(Based on 40 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
26.8%
62.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.6%
27.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.5%
10.0%
 
Computer Software
16.7%
Non-Profit Organization Management
20.4%
 
Information Technology and Services
14.7%
Internet
16.3%
 
Internet
9.0%
Information Technology and Services
14.3%
 
Hospital & Health Care
3.5%
Education Management
6.1%
 
Non-Profit Organization Management
3.4%
Individual & Family Services
6.1%
 
Other
52.7%
Other
36.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
 
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