Compare SF Service Cloud vs Vision Helpdesk

See this comparison of Salesforce Service Cloud vs. Vision Helpdesk based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Vision Helpdesk rates 4.8/5 stars with 36 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Help Desk
$7 per staff per mo
 
Satellite Desk
$14 per staff per mo
 
Service Desk
$21 per staff per mo
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1015 reviews)
9.3
(Based on 36 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1015 reviews)
9.3
(Based on 36 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 467 reviews)
8.8
(Based on 34 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 475 reviews)
9.3
(Based on 34 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 888 reviews)
9.7
(Based on 36 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 463 reviews)
9.6
(Based on 34 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1001 reviews)
9.7
(Based on 36 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
27.5%
63.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.1%
25.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.4%
11.1%
 
Computer Software
17.2%
Internet
18.6%
 
Information Technology and Services
13.7%
Non-Profit Organization Management
18.6%
 
Internet
9.6%
Information Technology and Services
11.6%
 
Hospital & Health Care
3.5%
Education Management
7.0%
 
Non-Profit Organization Management
3.5%
Computer Software
4.7%
 
Other
52.5%
Other
39.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

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William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
 
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Kate from G2 Crowd

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