Compare Salesforce Service Cloud vs Whatfix

See this comparison of Salesforce Service Cloud vs. Whatfix based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1244 reviews. Whatfix rates 4.8/5 stars with 33 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1116 reviews)
8.9
(Based on 31 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1118 reviews)
9.0
(Based on 31 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 508 reviews)
8.4
(Based on 26 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 516 reviews)
8.5
(Based on 26 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 982 reviews)
10.0
(Based on 31 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 504 reviews)
9.5
(Based on 26 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 1105 reviews)
9.7
(Based on 30 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
26.9%
51.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.3%
30.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.9%
18.2%
 
Computer Software
16.4%
Computer Software
33.3%
 
Information Technology and Services
14.7%
Information Technology and Services
14.3%
 
Internet
8.8%
Consumer Goods
9.5%
 
Hospital & Health Care
3.6%
Internet
7.1%
 
Financial Services
3.5%
Cosmetics
4.8%
 
Other
53.1%
Other
31.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Rakesh K.
Executive Sponsor in Computer Software

Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit...

Most Helpful Critical Review
Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

G2 Crowd User in Information Technology and Services

I would recommend that a list view be created to view flows in a login.

 
 
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Kate from G2 Crowd

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