Compare SF Service Cloud vs Whatfix

See this comparison of Salesforce Service Cloud vs. Whatfix based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Whatfix rates 4.8/5 stars with 28 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1015 reviews)
8.9
(Based on 27 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1015 reviews)
8.9
(Based on 27 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 467 reviews)
8.4
(Based on 23 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 475 reviews)
8.5
(Based on 23 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 888 reviews)
10.0
(Based on 27 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 463 reviews)
9.6
(Based on 23 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1001 reviews)
9.6
(Based on 27 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
27.5%
57.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.1%
25.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.4%
17.9%
 
Computer Software
17.2%
Computer Software
28.6%
 
Information Technology and Services
13.8%
Information Technology and Services
17.1%
 
Internet
9.6%
Internet
8.6%
 
Non-Profit Organization Management
3.5%
Cosmetics
5.7%
 
Hospital & Health Care
3.5%
Consumer Goods
5.7%
 
Other
52.4%
Other
34.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

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Javier A.
Administrator in Non-Profit Organization Management

Whatfix staff have been friendly, accommodating, and knowledgeable. I've never once felt like a question I'm asking is dumb, or like they don't have time for me. They've been flexible with my time-frames, and helpful with tips and explanations and guidance....

Most Helpful Critical Review
Most Helpful Critical Review
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Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

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Travis G.
Administrator in Computer Software

I have nothing at this moment to dislike!...................

 
 
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Kate from G2 Crowd

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