Compare Salesforce Service Cloud vs Whatfix
See this
comparison of Salesforce Service Cloud vs. Whatfix
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,515 reviews. Whatfix rates 4.7/5 stars with 42 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Salesforce Service Essentials
$ 25 USD
Per user/month (billed annually)
 
Lightning Professional
$ 75 USD
Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD
Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD
Per user/month (billed annually)
 
Free Trial
Free Trial Unavailable
Salesforce Service Cloud
Salesforce Service Essentials
$ 25 USDPer user/month (billed annually)
Lightning Professional
$ 75 USDPer user/month (billed annually)
Lightning Enterprise
$ 150 USDPer user/month (billed annually)
Lightning Unlimited
$ 300 USDPer user/month (billed annually)
Free Trial
Whatfix
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.4
8.9
Ease of Use
Ease of Use
8.0
8.9
Ease of Setup
Ease of Setup
7.5
8.1
Ease of Admin
Ease of Admin
7.9
8.3
Quality of Support
Quality of Support
8.1
9.9
Ease of Doing Business With
Ease of Doing Business With
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
7.8
9.7
Meets Requirements
Salesforce Service Cloud
8.4
Whatfix
8.9
Ease of Use
Salesforce Service Cloud
8.0
Whatfix
8.9
Ease of Setup
Salesforce Service Cloud
7.5
Whatfix
8.1
Ease of Admin
Salesforce Service Cloud
7.9
Whatfix
8.3
Quality of Support
Salesforce Service Cloud
8.1
Whatfix
9.9
Ease of Doing Business With
Salesforce Service Cloud
8.4
Whatfix
9.3
Product Direction (% positive)
Salesforce Service Cloud
7.8
Whatfix
9.7

Features

Knowledge Share
Knowledge Base
Salesforce Service Cloud
8.5
Whatfix
8.8
Searchable Articles
Salesforce Service Cloud
8.2
Whatfix
8.9
Community Forums
Salesforce Service Cloud
8.2
Whatfix
Not enough data available
Interactive FAQs & Forums
Salesforce Service Cloud
7.9
Whatfix
Not enough data available
Interaction
Web Portals
Salesforce Service Cloud
8.3
Whatfix
9.4
Forum to Reponse
Salesforce Service Cloud
8.3
Whatfix
10.0
Tickets and Tagging
Salesforce Service Cloud
8.5
Whatfix
10.0
Live Chat
Salesforce Service Cloud
8.2
Whatfix
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.1%
45.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.7%
31.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.1%
23.8%
Salesforce Service Cloud
Small-Business
25.1%
Mid-Market
40.7%
Enterprise
34.1%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%

Reviewers' Industry

 
Information Technology and Services
14.6%
Computer Software
28.3%
 
Computer Software
14.3%
Information Technology and Services
18.9%
 
Internet
8.1%
Consumer Goods
9.4%
 
Hospital & Health Care
3.7%
Internet
5.7%
 
Financial Services
3.4%
Telecommunications
3.8%
 
Other
56.0%
Other
34.0%
Salesforce Service Cloud
Information Technology and Services
14.6%
Computer Software
14.3%
Internet
8.1%
Hospital & Health Care
3.7%
Financial Services
3.4%
Other
56.0%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

G2 Crowd User in Cosmetics

The support received during implementation from the WhatFix team was nothing like what you would see with some other suppliers of this type. You really feel a deep desire to help and create value for the customer.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

 
Salesforce Service Cloud
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Whatfix
Most Helpful Favorable Review
G2 Crowd User in Cosmetics

The support received during implementation from the WhatFix team was nothing like what you would see with some other suppliers of this type. You really feel a deep desire to help and create value for the customer.

Most Helpful Critical Review
Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 
No videos provided
Salesforce Service Cloud
Whatfix
No videos provided

Downloads

 No downloads provided
Salesforce Service Cloud
Whatfix
No downloads provided
Ask SF Service Cloud a QuestionContact SF Service CloudAsk Whatfix a QuestionContact Whatfix