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Compare Salesforce Service Cloud vs Whatfix

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comparison of Salesforce Service Cloud vs. Whatfix
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,375 reviews. Whatfix rates 4.8/5 stars with 36 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,238 reviews)
9.0
(Based on 34 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,239 reviews)
9.0
(Based on 34 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 543 reviews)
8.4
(Based on 28 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 550 reviews)
8.6
(Based on 28 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,089 reviews)
10.0
(Based on 34 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 536 reviews)
9.5
(Based on 28 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,220 reviews)
9.7
(Based on 33 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.9%
50.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.2%
30.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.9%
19.4%
 
Computer Software
15.0%
Computer Software
29.8%
 
Information Technology and Services
14.7%
Information Technology and Services
17.0%
 
Internet
8.6%
Consumer Goods
10.6%
 
Hospital & Health Care
3.8%
Internet
6.4%
 
Financial Services
3.4%
Telecommunications
4.3%
 
Other
54.5%
Other
31.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Rakesh K.
Executive Sponsor in Computer Software

Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit...

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Iziar R.
Administrator

We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.

 
 
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