G2 Crowd gives a real-time look at how dreamforce sponsors and exhibitioners stack up.

Compare Salesforce Service Cloud vs Whatfix

See this

comparison of Salesforce Service Cloud vs. Whatfix
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,374 reviews. Whatfix rates 4.7/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,232 reviews)
9.0
(Based on 33 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1,234 reviews)
9.0
(Based on 33 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 558 reviews)
8.4
(Based on 27 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 568 reviews)
8.6
(Based on 27 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,088 reviews)
10.0
(Based on 33 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 553 reviews)
9.4
(Based on 27 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 1,216 reviews)
9.7
(Based on 32 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.8%
51.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.3%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.9%
20.0%
 
Computer Software
16.0%
Computer Software
30.4%
 
Information Technology and Services
15.2%
Information Technology and Services
17.4%
 
Internet
8.5%
Consumer Goods
8.7%
 
Financial Services
3.7%
Internet
6.5%
 
Hospital & Health Care
3.4%
Cosmetics
4.3%
 
Other
53.3%
Other
32.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Rakesh K.
Executive Sponsor in Computer Software

Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Iziar R.
Administrator

We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.

 
Request More InformationRequest More InformationAsk Whatfix a QuestionContact Whatfix
Kate from G2 Crowd

Need help?

I can help.