Compare Salesforce Service Cloud vs Zendesk Support
See this comparison of Salesforce Service Cloud vs. Zendesk Support based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,351 reviews. Zendesk Support rates 4.2/5 stars with 1,150 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Salesforce Service Cloud |  Zendesk Support |
Pricing
| ‐ | Essential $5 /month | |
| ‐ | Team $19 /month | |
| ‐ | Professional $49 /month | |
| ‐ | Enterprise $99 /month | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.5 (Based on 1,211 reviews) | 8.7 (Based on 1,053 reviews) |
| Ease of Use | 8.1 (Based on 1,213 reviews) | 8.7 (Based on 1,057 reviews) |
| Ease of Setup | 7.7 (Based on 549 reviews) | 8.3 (Based on 514 reviews) |
| Ease of Admin | 8.2 (Based on 559 reviews) | 8.4 (Based on 533 reviews) |
| Quality of Support | 8.2 (Based on 1,068 reviews) | 8.5 (Based on 893 reviews) |
| Ease of Doing Business With | 8.5 (Based on 545 reviews) | 8.6 (Based on 496 reviews) |
| Product Direction (% positive) | 8.1 (Based on 1,197 reviews) | 7.9 (Based on 1,050 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 25.7% | 38.0% |
Mid-Market (51-1000 emp.) | 41.5% | 46.1% |
Enterprise (> 1000 emp.) | 32.8% | 16.0% |
Reviewers' Industry
Computer Software 16.1% | Computer Software 19.1% | |
Information Technology and Services 15.1% | Information Technology and Services 14.7% | |
Internet 8.6% | Internet 10.8% | |
Financial Services 3.7% | Marketing and Advertising 5.5% | |
Hospital & Health Care 3.5% | Retail 3.2% | |
Other 53.1% | Other 46.6% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Online Media Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party... | Abbey S. Administrator in Education Management The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and... |
| Most Helpful Critical Review | Henry K. Administrator in E-Learning I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily. | Matthew W. Administrator in Computer Software After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide... |
