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Compare Salesforce Service Cloud vs Zendesk Support

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comparison of Salesforce Service Cloud vs. Zendesk Support
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,368 reviews. Zendesk Support rates 4.2/5 stars with 1,256 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Essential
$5 /month
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Team
$19 /month
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Professional
$49 /month
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,231 reviews)
8.7
(Based on 1,149 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,232 reviews)
8.7
(Based on 1,153 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 541 reviews)
8.3
(Based on 552 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 548 reviews)
8.4
(Based on 574 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,082 reviews)
8.5
(Based on 974 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 534 reviews)
8.6
(Based on 537 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,214 reviews)
7.9
(Based on 1,145 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
26.0%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.3%
45.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.7%
16.2%
 
Computer Software
15.1%
Computer Software
18.9%
 
Information Technology and Services
14.7%
Information Technology and Services
15.0%
 
Internet
8.6%
Internet
10.9%
 
Hospital & Health Care
3.7%
Marketing and Advertising
5.3%
 
Financial Services
3.4%
Telecommunications
3.4%
 
Other
54.5%
Other
46.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 
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Kate from G2 Crowd

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