Compare Salesforce Service Cloud vs Zendesk Support

See this comparison of Salesforce Service Cloud vs. Zendesk Support based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,351 reviews. Zendesk Support rates 4.2/5 stars with 1,150 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,211 reviews)
8.7
(Based on 1,053 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1,213 reviews)
8.7
(Based on 1,057 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 549 reviews)
8.3
(Based on 514 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 559 reviews)
8.4
(Based on 533 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,068 reviews)
8.5
(Based on 893 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 545 reviews)
8.6
(Based on 496 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 1,197 reviews)
7.9
(Based on 1,050 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.7%
38.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.8%
16.0%
 
Computer Software
16.1%
Computer Software
19.1%
 
Information Technology and Services
15.1%
Information Technology and Services
14.7%
 
Internet
8.6%
Internet
10.8%
 
Financial Services
3.7%
Marketing and Advertising
5.5%
 
Hospital & Health Care
3.5%
Retail
3.2%
 
Other
53.1%
Other
46.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

Ask SF Service Cloud a QuestionContact SF Service CloudAsk Zendesk a QuestionContact Zendesk
Kate from G2 Crowd

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