Compare Salesforce Service Cloud vs Zendesk Support
See this
 Salesforce Service Cloud 4.1 Based on 1,368 reviews Optimized for quick response |  Zendesk Support 4.2 Based on 1,256 reviews |
Pricing
Salesforce Service Essentials $ 25 USD Per user/month (billed annually) | Essential $5 /month | |
Lightning Professional $ 75 USD Per user/month (billed annually) | Team $19 /month | |
Lightning Enterprise $ 150 USD Per user/month (billed annually) | Professional $49 /month | |
Lightning Unlimited $ 300 USD Per user/month (billed annually) | Enterprise $99 /month | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.5 (Based on 1,231 reviews) | 8.7 (Based on 1,149 reviews) |
| Ease of Use | 8.2 (Based on 1,232 reviews) | 8.7 (Based on 1,153 reviews) |
| Ease of Setup | 7.7 (Based on 541 reviews) | 8.3 (Based on 552 reviews) |
| Ease of Admin | 8.1 (Based on 548 reviews) | 8.4 (Based on 574 reviews) |
| Quality of Support | 8.2 (Based on 1,082 reviews) | 8.5 (Based on 974 reviews) |
| Ease of Doing Business With | 8.5 (Based on 534 reviews) | 8.6 (Based on 537 reviews) |
| Product Direction (% positive) | 8.0 (Based on 1,214 reviews) | 7.9 (Based on 1,145 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 26.0% | 38.3% |
Mid-Market (51-1000 emp.) | 41.3% | 45.4% |
Enterprise (> 1000 emp.) | 32.7% | 16.2% |
Reviewers' Industry
Computer Software 15.1% | Computer Software 18.9% | |
Information Technology and Services 14.7% | Information Technology and Services 15.0% | |
Internet 8.6% | Internet 10.9% | |
Hospital & Health Care 3.7% | Marketing and Advertising 5.3% | |
Financial Services 3.4% | Telecommunications 3.4% | |
Other 54.5% | Other 46.6% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Online Media Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party... | Abbey S. Administrator in Education Management The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and... |
| Most Helpful Critical Review | Hannah R. User in E-Learning Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,... | Matthew W. Administrator in Computer Software After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide... |
