Compare SF Service Cloud vs Zendesk
See this comparison of Salesforce Service Cloud vs. Zendesk Support based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1130 reviews. Zendesk Support rates 4.2/5 stars with 910 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Salesforce Service Cloud |  Zendesk Support |
Pricing
| ‐ | Essential $5 /month |
| ‐ | Team $19 /month |
| ‐ | Professional $49 /month |
| ‐ | Enterprise $99 /month |
Free Trial | Free Trial |
| $ Get a Quote | $ Get a Quote |
Ratings
| Meets RequirementsSee More | |
8.5 (Based on 1019 reviews) | 8.7 (Based on 846 reviews) |
| Ease of UseSee More | |
8.1 (Based on 1019 reviews) | 8.6 (Based on 849 reviews) |
| Ease of SetupSee More | |
7.7 (Based on 469 reviews) | 8.3 (Based on 417 reviews) |
| Ease of AdminSee More | |
8.1 (Based on 477 reviews) | 8.3 (Based on 433 reviews) |
| Quality of SupportSee More | |
8.2 (Based on 892 reviews) | 8.5 (Based on 707 reviews) |
| Ease of Doing Business WithSee More | |
8.5 (Based on 465 reviews) | 8.5 (Based on 404 reviews) |
| Product Direction (% positive)See More | |
8.0 (Based on 1005 reviews) | 8.0 (Based on 846 reviews) |
Features
Reviewers' Company Size
| Small-Business (50 or fewer emp.) | |
27.4% | 38.9% |
| Mid-Market (51-1000 emp.) | |
42.1% | 45.6% |
| Enterprise (> 1000 emp.) | |
30.5% | 15.5% |
Reviewers' Industry
Computer Software 17.1% | Computer Software 20.7% |
Information Technology and Services 14.0% | Information Technology and Services 14.4% |
Internet 9.5% | Internet 12.3% |
Hospital & Health Care 3.5% | Marketing and Advertising 6.5% |
Non-Profit Organization Management 3.5% | Retail 3.0% |
Other 52.5% | Other 43.2% |
Reviews
| Most Helpful Favorable Review | |
G2 Crowd User in Online Media Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party... |  Abbey S. Administrator in Education Management The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and... |
| Most Helpful Critical Review | |
G2 Crowd User in Internet API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly... |  Matthew W. Administrator in Computer Software After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide... |
Videos
Video 1: Zendesk Overview
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Downloads
| Contact SF Service Cloud | Contact Zendesk |
