Compare Salesforce Service Cloud vs Zendesk Support

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comparison of Salesforce Service Cloud vs. Zendesk Support
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,461 reviews. Zendesk Support rates 4.2/5 stars with 1,385 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Essential
$5 /month
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Team
$19 /month
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Professional
$49 /month
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,307 reviews)
8.8
(Based on 1,270 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,309 reviews)
8.7
(Based on 1,274 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 572 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 578 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,151 reviews)
8.5
(Based on 1,083 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 562 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,289 reviews)
7.8
(Based on 1,262 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.4%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.1%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.5%
16.3%
 
Information Technology and Services
14.6%
Computer Software
18.1%
 
Computer Software
14.6%
Information Technology and Services
15.1%
 
Internet
8.3%
Internet
10.6%
 
Hospital & Health Care
3.7%
Marketing and Advertising
5.0%
 
Financial Services
3.4%
Telecommunications
3.3%
 
Other
55.5%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 
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Kate from G2 Crowd

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