Compare SF Service Cloud vs Zendesk

See this comparison of Salesforce Service Cloud vs. Zendesk Support based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1203 reviews. Zendesk Support rates 4.2/5 stars with 972 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1082 reviews)
8.7
(Based on 898 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1083 reviews)
8.7
(Based on 901 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 491 reviews)
8.3
(Based on 443 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 499 reviews)
8.4
(Based on 460 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 951 reviews)
8.5
(Based on 754 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 489 reviews)
8.6
(Based on 431 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1069 reviews)
8.0
(Based on 896 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
26.9%
38.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.6%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.5%
15.3%
 
Computer Software
16.7%
Computer Software
19.9%
 
Information Technology and Services
14.6%
Information Technology and Services
14.5%
 
Internet
9.0%
Internet
12.1%
 
Hospital & Health Care
3.5%
Marketing and Advertising
6.4%
 
Non-Profit Organization Management
3.3%
Retail
3.1%
 
Other
52.8%
Other
44.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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Kate from G2 Crowd

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