Compare Salesforce Service Cloud vs Zendesk Support
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 Salesforce Service Cloud 4.1 Based on 1,390 reviews Optimized for quick response |  Zendesk Support 4.2 Based on 1,193 reviews |
Pricing
| ‐ | Essential $5 /month | |
| ‐ | Team $19 /month | |
| ‐ | Professional $49 /month | |
| ‐ | Enterprise $99 /month | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.5 (Based on 1,246 reviews) | 8.7 (Based on 1,092 reviews) |
| Ease of Use | 8.1 (Based on 1,248 reviews) | 8.7 (Based on 1,096 reviews) |
| Ease of Setup | 7.8 (Based on 562 reviews) | 8.3 (Based on 530 reviews) |
| Ease of Admin | 8.2 (Based on 572 reviews) | 8.4 (Based on 551 reviews) |
| Quality of Support | 8.2 (Based on 1,101 reviews) | 8.5 (Based on 926 reviews) |
| Ease of Doing Business With | 8.5 (Based on 557 reviews) | 8.6 (Based on 515 reviews) |
| Product Direction (% positive) | 8.1 (Based on 1,230 reviews) | 7.9 (Based on 1,089 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 25.8% | 38.4% |
Mid-Market (51-1000 emp.) | 41.3% | 45.7% |
Enterprise (> 1000 emp.) | 32.9% | 15.9% |
Reviewers' Industry
Computer Software 15.8% | Computer Software 18.9% | |
Information Technology and Services 15.4% | Information Technology and Services 14.5% | |
Internet 8.5% | Internet 11.1% | |
Financial Services 3.7% | Marketing and Advertising 5.3% | |
Hospital & Health Care 3.5% | Telecommunications 3.3% | |
Other 53.2% | Other 47.0% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Online Media Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party... | Abbey S. Administrator in Education Management The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and... |
| Most Helpful Critical Review | Josh E. User in Computer Software The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen... | Matthew W. Administrator in Computer Software After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide... |
