Compare SF Service Cloud vs Zendesk
See this comparison of Salesforce Service Cloud vs. Zendesk Support based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1203 reviews. Zendesk Support rates 4.2/5 stars with 972 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Salesforce Service Cloud |  Zendesk Support |
Pricing
| ‐ | Essential $5 /month | |
| ‐ | Team $19 /month | |
| ‐ | Professional $49 /month | |
| ‐ | Enterprise $99 /month | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.5 (Based on 1082 reviews) | 8.7 (Based on 898 reviews) |
| Ease of Use | 8.1 (Based on 1083 reviews) | 8.7 (Based on 901 reviews) |
| Ease of Setup | 7.7 (Based on 491 reviews) | 8.3 (Based on 443 reviews) |
| Ease of Admin | 8.1 (Based on 499 reviews) | 8.4 (Based on 460 reviews) |
| Quality of Support | 8.2 (Based on 951 reviews) | 8.5 (Based on 754 reviews) |
| Ease of Doing Business With | 8.5 (Based on 489 reviews) | 8.6 (Based on 431 reviews) |
| Product Direction (% positive) | 8.0 (Based on 1069 reviews) | 8.0 (Based on 896 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 26.9% | 38.7% |
Mid-Market (51-1000 emp.) | 41.6% | 46.0% |
Enterprise (> 1000 emp.) | 31.5% | 15.3% |
Reviewers' Industry
Computer Software 16.7% | Computer Software 19.9% | |
Information Technology and Services 14.6% | Information Technology and Services 14.5% | |
Internet 9.0% | Internet 12.1% | |
Hospital & Health Care 3.5% | Marketing and Advertising 6.4% | |
Non-Profit Organization Management 3.3% | Retail 3.1% | |
Other 52.8% | Other 44.0% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Online Media Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party... | Abbey S. Administrator in Education Management The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and... |
| Most Helpful Critical Review | G2 Crowd User in Electrical/Electronic Manufacturing Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup | Matthew W. Administrator in Computer Software After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide... |
