Compare Salesforce Service Cloud vs Zendesk Support
See this
 Salesforce Service Cloud 4.1 Based on 1,461 reviews Optimized for quick response |  Zendesk Support 4.2 Based on 1,385 reviews |
Pricing
Salesforce Service Essentials $ 25 USD Per user/month (billed annually) | Essential $5 /month | |
Lightning Professional $ 75 USD Per user/month (billed annually) | Team $19 /month | |
Lightning Enterprise $ 150 USD Per user/month (billed annually) | Professional $49 /month | |
Lightning Unlimited $ 300 USD Per user/month (billed annually) | Enterprise $99 /month | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.6 (Based on 1,307 reviews) | 8.8 (Based on 1,270 reviews) |
| Ease of Use | 8.2 (Based on 1,309 reviews) | 8.7 (Based on 1,274 reviews) |
| Ease of Setup | 7.7 (Based on 572 reviews) | 8.3 (Based on 602 reviews) |
| Ease of Admin | 8.1 (Based on 578 reviews) | 8.4 (Based on 625 reviews) |
| Quality of Support | 8.2 (Based on 1,151 reviews) | 8.5 (Based on 1,083 reviews) |
| Ease of Doing Business With | 8.5 (Based on 562 reviews) | 8.6 (Based on 587 reviews) |
| Product Direction (% positive) | 8.0 (Based on 1,289 reviews) | 7.8 (Based on 1,262 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 25.4% | 38.8% |
Mid-Market (51-1000 emp.) | 41.1% | 45.0% |
Enterprise (> 1000 emp.) | 33.5% | 16.3% |
Reviewers' Industry
Information Technology and Services 14.6% | Computer Software 18.1% | |
Computer Software 14.6% | Information Technology and Services 15.1% | |
Internet 8.3% | Internet 10.6% | |
Hospital & Health Care 3.7% | Marketing and Advertising 5.0% | |
Financial Services 3.4% | Telecommunications 3.3% | |
Other 55.5% | Other 48.0% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Online Media Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party... | Abbey S. Administrator in Education Management The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and... |
| Most Helpful Critical Review | Josh E. User in Computer Software The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen... | Matthew W. Administrator in Computer Software After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide... |
