Want to see who topped the 2019 Best Software Awards?

Compare Salesforce Service Cloud, Zendesk Support, and Freshdesk

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Essential
$5 /month
Sprout
Free for UNLIMITED agents
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Team
$19 /month
Blossom
$19 / agent / month billed annually
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Professional
$49 /month
Garden
$35 / agent / month billed annually
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Enterprise
$99 /month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,274 reviews)
8.7
(Based on 1,218 reviews)
8.6
(Based on 1,782 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,275 reviews)
8.7
(Based on 1,222 reviews)
8.9
(Based on 1,792 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 554 reviews)
8.3
(Based on 584 reviews)
8.7
(Based on 1,305 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 561 reviews)
8.4
(Based on 607 reviews)
8.8
(Based on 1,338 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,121 reviews)
8.5
(Based on 1,035 reviews)
9.0
(Based on 1,729 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 548 reviews)
8.6
(Based on 570 reviews)
9.0
(Based on 1,272 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,256 reviews)
7.8
(Based on 1,210 reviews)
8.8
(Based on 1,777 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.6%
38.7%
54.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.2%
45.1%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
16.2%
10.3%
 
Computer Software
14.8%
Computer Software
18.4%
Information Technology and Services
20.7%
 
Information Technology and Services
14.7%
Information Technology and Services
15.1%
Computer Software
14.3%
 
Internet
8.4%
Internet
10.7%
Internet
6.0%
 
Hospital & Health Care
3.7%
Marketing and Advertising
5.1%
Education Management
3.7%
 
Financial Services
3.3%
Telecommunications
3.3%
E-Learning
3.4%
 
Other
55.0%
Other
47.5%
Other
51.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

 
 
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Kate from G2 Crowd

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