Compare Salesforce Service Cloud, Zendesk Support, and Freshdesk

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Essential
$5 /month
Sprout
Free for UNLIMITED agents
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Team
$19 /month
Blossom
$19 / agent / month billed annually
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Professional
$49 /month
Garden
$35 / agent / month billed annually
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Enterprise
$99 /month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,289 reviews)
8.7
(Based on 1,136 reviews)
8.6
(Based on 1,750 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,291 reviews)
8.7
(Based on 1,140 reviews)
8.9
(Based on 1,760 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 579 reviews)
8.3
(Based on 549 reviews)
8.7
(Based on 1,296 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 589 reviews)
8.4
(Based on 571 reviews)
8.8
(Based on 1,329 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,140 reviews)
8.5
(Based on 964 reviews)
9.0
(Based on 1,698 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 572 reviews)
8.6
(Based on 535 reviews)
9.0
(Based on 1,264 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 1,273 reviews)
7.9
(Based on 1,133 reviews)
8.8
(Based on 1,744 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
38.2%
54.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
45.6%
34.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.0%
16.2%
10.2%
 
Computer Software
15.4%
Computer Software
18.8%
Information Technology and Services
20.4%
 
Information Technology and Services
15.4%
Information Technology and Services
14.8%
Computer Software
14.5%
 
Internet
8.2%
Internet
10.8%
Internet
6.0%
 
Financial Services
3.7%
Marketing and Advertising
5.2%
Education Management
3.7%
 
Hospital & Health Care
3.6%
Telecommunications
3.3%
E-Learning
3.3%
 
Other
53.7%
Other
47.1%
Other
52.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

 
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