Compare Salesforce Service Cloud, Zendesk Support, and Freshdesk

 
Essential
$5 /month
Sprout
Free for UNLIMITED agents
 
Team
$19 /month
Blossom
$19 / agent / month billed annually
 
Professional
$49 /month
Garden
$35 / agent / month billed annually
 
Enterprise
$99 /month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,229 reviews)
8.7
(Based on 1,075 reviews)
8.6
(Based on 1,589 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1,231 reviews)
8.7
(Based on 1,079 reviews)
8.9
(Based on 1,599 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 555 reviews)
8.3
(Based on 526 reviews)
8.7
(Based on 1,220 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 565 reviews)
8.4
(Based on 545 reviews)
8.8
(Based on 1,249 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,085 reviews)
8.5
(Based on 914 reviews)
9.1
(Based on 1,548 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 550 reviews)
8.6
(Based on 509 reviews)
9.0
(Based on 1,190 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 1,213 reviews)
7.9
(Based on 1,072 reviews)
8.8
(Based on 1,584 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.7%
38.3%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.4%
45.7%
34.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.9%
16.0%
9.4%
 
Computer Software
16.0%
Computer Software
18.8%
Information Technology and Services
20.2%
 
Information Technology and Services
15.2%
Information Technology and Services
14.6%
Computer Software
15.0%
 
Internet
8.5%
Internet
11.1%
Internet
6.3%
 
Financial Services
3.7%
Marketing and Advertising
5.4%
Education Management
3.6%
 
Hospital & Health Care
3.4%
Telecommunications
3.2%
E-Learning
3.5%
 
Other
53.2%
Other
46.9%
Other
51.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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