Want to see who topped the 2019 Best Software Awards?

Compare Salesforce Service Cloud, Zendesk Support, and Zoho Desk

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Essential
$5 /month
FREE
$0 /agent/month
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
Team
$19 /month
PROFESSIONAL
$12 /agent/month
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Professional
$49 /month
ENTERPRISE
$25 /agent/month
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,272 reviews)
8.7
(Based on 1,214 reviews)
8.7
(Based on 722 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,273 reviews)
8.7
(Based on 1,218 reviews)
8.7
(Based on 722 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 554 reviews)
8.3
(Based on 581 reviews)
8.3
(Based on 582 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 561 reviews)
8.4
(Based on 604 reviews)
8.6
(Based on 581 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,119 reviews)
8.5
(Based on 1,032 reviews)
8.3
(Based on 652 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 548 reviews)
8.6
(Based on 567 reviews)
8.6
(Based on 545 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,254 reviews)
7.8
(Based on 1,206 reviews)
8.9
(Based on 714 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.6%
38.5%
72.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.2%
45.3%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.2%
16.2%
6.1%
 
Computer Software
14.8%
Computer Software
18.4%
Information Technology and Services
25.4%
 
Information Technology and Services
14.7%
Information Technology and Services
15.0%
Computer Software
11.0%
 
Internet
8.4%
Internet
10.7%
Internet
4.3%
 
Hospital & Health Care
3.7%
Marketing and Advertising
5.1%
Marketing and Advertising
4.0%
 
Financial Services
3.3%
Telecommunications
3.3%
Telecommunications
3.9%
 
Other
55.0%
Other
47.5%
Other
51.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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