Compare Salesforce Service Cloud, Zendesk Support, and Zoho Desk

 
Essential
$5 /month
FREE
$0 /agent/month
 
Team
$19 /month
PROFESSIONAL
$12 /agent/month
 
Professional
$49 /month
ENTERPRISE
$25 /agent/month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,227 reviews)
8.7
(Based on 1,071 reviews)
8.6
(Based on 553 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1,229 reviews)
8.7
(Based on 1,075 reviews)
8.6
(Based on 554 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 555 reviews)
8.3
(Based on 525 reviews)
8.3
(Based on 439 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 565 reviews)
8.4
(Based on 544 reviews)
8.6
(Based on 441 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,083 reviews)
8.5
(Based on 911 reviews)
8.2
(Based on 501 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 550 reviews)
8.6
(Based on 508 reviews)
8.6
(Based on 413 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 1,211 reviews)
7.9
(Based on 1,068 reviews)
8.8
(Based on 545 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.8%
38.3%
72.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.3%
45.7%
20.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.9%
16.0%
6.6%
 
Computer Software
15.9%
Computer Software
18.8%
Information Technology and Services
26.0%
 
Information Technology and Services
15.2%
Information Technology and Services
14.6%
Computer Software
10.3%
 
Internet
8.6%
Internet
11.1%
Marketing and Advertising
4.6%
 
Financial Services
3.6%
Marketing and Advertising
5.4%
Internet
4.3%
 
Hospital & Health Care
3.4%
Retail
3.2%
Telecommunications
4.3%
 
Other
53.2%
Other
46.8%
Other
50.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 No videos provided.

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

 No downloads provided.No downloads provided.
Ask SF Service Cloud a QuestionContact SF Service CloudAsk Zendesk a QuestionContact ZendeskAsk Zoho Desk a QuestionContact Zoho Desk
Kate from G2 Crowd

Need help?

I can help.